Phone Cord Connected to Correct Port on Fax test failed | HP C6150

Chapter 5

Troubleshooting and support

telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

1Telephone wall jack

2Use the phone cord supplied in the box with the HP All-in-One

●If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the HP All-in-One directly to the telephone wall jack.

●Try connecting a working phone and phone cord to the telephone wall jack that you are using for the HP All-in-One and check for a dial tone. If you do not hear a dial tone, contact your telephone company and have them check the line.

●Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.

After you resolve any problems found, run the fax test again to make sure it passes and the HP All-in-One is ready for faxing.

The "Phone Cord Connected to Correct Port on Fax" test failed

Solution Plug the phone cord into the correct port.

1.Using the phone cord supplied in the box with the HP All-in-One, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP All-in-One.

Note If you use the 2-EXT port to connect to the telephone wall jack, you will not be able to send or receive faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine or a telephone.

78	HP Photosmart C6100 All-in-One series

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HP C6150, C6180 manual Phone Cord Connected to Correct Port on Fax test failed

Contents

HP Photosmart C6100 All-in-One series Basics Guide Hewlett-Packard Company notices Contents Index Print from your computer Print photosCopy Scan Label Description HP All-in-One at a glance Control panel features Label Name and Description Use the HP Photosmart software Access the onscreen Help Find more informationHP Photosmart Mac Help appears Wired network setup If you want toSee this section Connect the HP All-in-One to the network What you need for a wired network To connect the HP All-in-One to the network Install the software for a network connection To install the Mac HP All-in-One software To install the Windows HP All-in-One software What you need for an integrated wireless Wlan 802.11 network Integrated wireless Wlan 802.11 network setup To connect the HP All-in-One with the Wireless Setup Wizard Connect to an integrated wireless Wlan 802.11 network If you do not see your network name in the list Wireless ad hoc network setup What you need for an ad hoc networkPrepare a Windows XP computer To prepare your computer To disable LAN connections with Windows XPOn the Windows Control Panel, click Security Center To create a network profile To create a new network profile Prepare a Mac Create a network profile for other operating systems Select Create Network…Click Show Options Connect to a wireless ad hoc network Communication mode Ad Hoc Encryption enabledTo connect to a wireless ad hoc network Connect to additional computers on a network Manage your network settings Change basic network settings from the control panelTo run the Wireless Setup Wizard Restore network defaults To view and print the network settingsTo restore network defaults Turn the wireless radio on and off Automatic Full Half Access the Embedded Web Server IP Address Subnet Mask Default GatewayTo access the Embedded Web Server Use the Embedded Web Server Use the Embedded Web Server setup wizard Network configuration page definitionsTo access the Embedded Web Server setup wizard General network settings Parameter Wired 802.3 network settings When you use the web or send an e-mail message, you use a Wireless 802.11 network settings Plugged in and connected to an active network Ssid Parameter Bluetooth settings Countries/regions with a parallel-type phone system Set up the HP All-in-One for faxing USA Choose the correct fax setup for your home or office Select your fax setup case Other equipment/ services sharing your fax line Recommended fax setup for parallel-type phone systemsRecommended fax setup for serial-type phone systems Not applicable ServiceUp modem, and answering Machine To set up the HP All-in-One with a separate fax line Case B Set up the HP All-in-One with DSLCase a Separate fax line no voice calls received Back view of the HP All-in-One To set up the HP All-in-One with DSL Fax setup To set up the HP All-in-One with a distinctive ring service Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the HP All-in-One with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the HP All-in-One with a computer dial-up modem To set up the HP All-in-One with voice mail Case H Shared voice/fax line with computer dial-up modem Example of a parallel splitter Fax setup Answering machine Case I Shared voice/fax line with answering machine Fax setup Example of a parallel splitter Fax setup Example of a parallel splitter Set the answer mode Change settings on the HP All-in-One to receive faxes To set the answer mode Set the number of rings before answeringChange the answer ring pattern for distinctive ringing To test your fax setup from the control panel Test your fax setupTo set a default fax header from the control panel Set the fax header Fax setup Load originals and load paper Load an original in the automatic document feederTo load an original in the document feeder tray Load an original on the glass Load 10 x 15 cm 4 x 6 inch photo paperTo load an original on the glass To load 10 x 15 cm 4 x 6 inch photo paper in the photo tray Avoid paper jams Scan an image Make a copyScan an original to a computer To make a copy from the control panel Press Scan Menu Make reprints of your photosPress OK to select Select Computer Press Reprints Scan an original to a memory card or storage device Defaults optionPrint Options Print Preview To print one or more 10 x 15 cm 4 x 6 inch photos Print 10 x 15 cm 4 x 6 inch photos To print more than one copy of the selected photo Print from a software applicationTo edit the selected photo before printing To select additional photos for printing To print from a software application Mac To print from a software application Windows Replace the ink cartridges Send a basic faxTo send a basic fax from the control panel Press Fax Menu To replace the ink cartridges Use the HP All-in-One features Clean the HP All-in-One Align the printerTo align the printer from the control panel To clean the glass Clean the glass Clean the lid backing Clean the exteriorTo clean the lid backing Uninstall and reinstall the software Troubleshooting common setup issuesTo uninstall from a Windows computer and then reinstall Hardware setup troubleshooting To uninstall from a Mac and then reinstallHP All-in-One will not turn on To set your language and country/region Display shows the wrong language Wrong measurements are showing in menus on the display Fax setup troubleshooting Fax Hardware Test failed Fax test failedFax Connected to Active Telephone Wall Jack test failed What to do Phone Cord Connected to Correct Port on Fax test failed Using Correct Type of Phone Cord with Fax test failed Dial Tone Detection test failed Fax Line Condition test failed HP All-in-One is having problems sending and receiving faxes Troubleshooting and support Troubleshooting and support Try setting the Fax Speed to Medium 14400 or Slow HP All-in-One cannot send faxes, but can receive faxes If you hear noise, do the following HP All-in-One is having problems sending a manual fax HP All-in-One cannot receive faxes, but can send faxes Telephone wall jack Troubleshooting and support Fax tones are recorded on my answering machine Telephone wall jack Wired network setup troubleshooting Network troubleshooting Printer not Found screen appears during installation Received a System Requirements Error No TCP/IPTo establish an active network connection To make sure your network connection is active Wireless setup troubleshooting To print the network configurationYou do not see the Ssid Error message Cannot connect to network Weak signal Cause An invalid WEP key was entered Error message Invalid WEP Key Network software installation troubleshooting Error message Invalid passphraseError message More than 1 SecureEZ Setup access point found To clear a paper jam from the rear door Clear paper jams To clear a paper jam in the automatic document feeder Information on ink cartridges Calibration errorInk cartridge messages Cannot print Ink cartridges are empty Ink cartridge problemInk cartridges are expired Ink expiration near Print head assembly is stalled Non-HP inkOriginal HP ink depleted Print head failure To clear the print head assemblyPrinter alignment failed Replace ink cartridges soon Wrong ink cartridges installed Support process Additional warranty optionsHP support by phone Phone support period Placing a call Print specifications Paper specificationsSystem requirements Paper tray capacities Scan specifications Copy specificationsFax specifications Physical specifications Ink cartridge warranty information Environmental specificationsRegulatory notices Regulatory model identification number Warranty Index Left arrow Basics Guide 113 114