Chapter 5
Note The HP All-in-One cannot recognize some ring patterns, such as those with alternating short and long ringing patterns. If you are having problems with a ring pattern of this type, ask your phone company to assign a non-alternating ring pattern.
If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.
Cause The Distinctive Ring setting is not set to All Rings (and you are not using a distinctive ring service).
Solution If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the HP All-in-One is set to All Rings.
Cause The fax signal level might not be strong enough, which can cause fax reception problems.
Solution If the HP All-in-One shares the same phone line with other types of phone equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced. The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of your phone. A reduced fax signal can cause problems during fax reception.
●If you are using a splitter or extension cables, try removing them and connecting the HP All-in-One directly to the telephone wall jack.
●To find out if other equipment is causing a problem, disconnect everything except the HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes successfully without the other equipment, one or more pieces of the other equipment is causing problems; try adding them back one at a time and receiving a fax each time, until you identify which equipment is causing the problem.
Cause The memory of the HP All-in-One is full.
Solution If Backup Fax Reception is enabled and there is an error condition on the HP All- in-One, the memory might become full of faxes that have not yet been printed and the HP All- in-One will stop answering calls. If an error condition exists that is preventing the HP All-in- One from printing faxes, review the display for information on the error condition. Also, check for the following problems:
●The HP All-in-One is not set up properly for faxing.
●There is no paper loaded in the input tray.
●There is a paper jam.
●The ink cartridge door is open. Close the ink cartridge door, as shown below:
●The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again.
Resolve any problems found. If there are any unprinted faxes stored in memory, the HP All- in-One will begin printing all stored faxes in memory.
