Chapter 14

This section contains the following topics:

The product will not turn on

I connected the USB cable, but I am having problems using the product with my computer

After setting up the product, it does not print

The display shows the wrong language

The wrong measurements are showing in menus on the display

When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens

The Minimum System Checks screen appears

A red X appears on the USB connect prompt

I received a message that an Unknown Error has occurred

The registration screen does not appear

Uninstall and reinstall the software

The product will not turn on

Try the following solutions if there are no light indications, no noise, and no movement from the product when you turn it on.

Solution 1: Make sure you use the power cord that came with the product

Solution 2: Reset the product

Solution 3: Press the On button more slowly

Solution 4: Contact HP to replace the power supply

Solution 5: Contact HP support for service

Solution 1: Make sure you use the power cord that came with the product

Solution:

Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip.

Troubleshooting

1Power connection

2Power cord and adapter

3Power outlet

140 Troubleshooting

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HP C6340, C6380 manual Product will not turn on, Solution