HP C6340, C6380 manual Solution 4 Unplug the Ethernet cable

Chapter 14

If this did not solve the issue, try the next solution.

Troubleshooting

Solution 2: Establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc)

Solution: In order to establish a good signal between the product and wireless router (infrastructure) or computer (ad hoc), you might have to experiment a bit. Assuming the equipment is functioning properly, try doing the following things separately or in combination:

•If your computer or wireless router and the product are placed far apart, move them closer together.

•If there are metal objects (such as a metal bookcase or refrigerator) in the transmission path, clear the path between the product and the computer or wireless router.

•If a cordless telephone, microwave, or other device that emits radio signals transmitting at 2.4 GHz is nearby, move it farther away to reduce radio interference.

•If your computer or wireless router is near an external wall, move them away from the wall.

Cause: The wireless router (infrastructure) or computer (ad hoc) was too far from the product or there was interference.

If this did not solve the issue, try the next solution.

Solution 3: Check if your network name (SSID) is at the bottom of the SSID list

Solution: Press the down arrow to scroll to the bottom of the list. Infrastructure entries are listed first, ad hoc last.

Cause: Your network name (SSID) was at the bottom of the SSID list that was displayed when you installed the product on a wireless network.

If this did not solve the issue, try the next solution.

Solution 4: Unplug the Ethernet cable

Solution: When an Ethernet cable is plugged into the product, the wireless radio turns off. Unplug the Ethernet cable.

Cause: An Ethernet cable was connected to the product.

154 Troubleshooting