Chapter 14

For more information, see:

Recommended papers for printing and copying” on page 60

Load paper” on page 63

Cause: You were trying to make a borderless copy without using photo paper.

Errors

This section contains the following categories of messages about your product:

Product messages

File messages

General user messages

Paper messages

Power and connection messages

Ink cartridge and printhead messages

Troubleshooting

Product messages

The following is a list of product-related error messages:

Carriage blocked

Carriage jam

Carriage stall

Product stall error

Firmware revision mismatch

Memory is full

Mechanism error

Photo tray problem

Photo tray cannot engage

Photo tray cannot disengage

Scan errors

Unable to print

Product might not be correctly installed

Product was not found

Product could not find available scan destinations

Required software component was not found or was incorrectly installed

Error occurred while communicating with the product

Missing HP Photosmart Software

204 Troubleshooting

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HP C6340, C6380 manual Errors, Product messages