HP C6340, C6380 manual Carriage stall

Chapter 14

Solution 2: Contact HP support

Solution: You can continue to print from your product, but for optimum print quality you should align the printhead. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to:

www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The print carriage or sensor was defective.

Carriage stall

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Print a printer status report

•Solution 2: Remove objects blocking the path

•Solution 3: Ensure that the product is connected to a suitable power source

Solution 1: Print a printer status report

Solution: Print a printer status report to see if the product can print.

For more information, see:

“Print and evaluate a print quality report” on page 129

If the product can print a printer status report and can print from the computer (if applicable), then there is no need to follow the remaining solutions, as the error message might be false.

Cause: The error was false.

If this did not solve the issue, try the next solution.

Troubleshooting

260 Troubleshooting