Troubleshooting | HP C6380, C6340 specs

3.Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.

4.Lift the latch handle on the print carriage until it stops.

5.Remove the printhead by lifting it straight up.

Troubleshooting

Errors 285

Image 288

HP C6380, C6340 manual Troubleshooting

Contents

Windows Help HP Photosmart C6300 All-in-One series Page Contents Use the photo features Print from your computer Use the scan features Use the copy featuresUse the reprint features Maintain the HP All-in-One Troubleshooting HP warranty and support Technical information Index HP Photosmart C6300 All-in- One series Help OneHP Photosmart seriesC6300 HelpAll- HP All-in-One overview HP All-in-One at a glance Control panel features Control panel overview Label Icon Name and Description Menu overview Display iconsDisplay sleep state Setup Menu Copy MenuPhoto Menu Scan Menu Enter text using the visual keyboard To enter text using the visual keyboardHelp Menu Use the HP Photosmart Software Overview Find more information Start Here guide Find more information Finish setting up the HP All-in- One Set your preferencesSet your language and country/region To set your language and country/region Enable faster browsing of photos To set the default paper trayTo turn faster browsing on or off Set the energy save mode Set the paper tray for printing from a Bluetooth deviceRestore the factory defaults To turn energy saving mode on or off To restore the factory defaults To turn the demo mode on or offPlay a slideshow on the display Connect to a computer USB connectionTo turn the tips slideshow on or off To enable printer sharing on a Windows computer Network connectionTo connect the product with the USB cable Set up the HP All-in-One on a wired Ethernet network What you need for a wired network Connect the HP All-in-One to the network To connect the product to the networkRelated topics What you need for an integrated wireless Wlan 802.11 network Connect to an integrated wireless Wlan 802.11 network To connect the product with the Wireless Setup Wizard If you do not see your network name in the list To connect the product with SecureEasySetup Set up the HP All-in-One using an ad hoc wireless connection Click the Wireless Networks tab What you need for an ad hoc network Create a network profile for other operating systems To connect to a wireless ad hoc network Install the software for a network connection To install the Windows HP Photosmart Software To change a USB connection to a wired Ethernet connectionConnect to additional computers on a network This runs the Wireless Setup Wizard Manage your network settingsChange basic network settings from the control panel Use the Wireless Setup Wizard To run the Wireless Setup WizardThis runs the Wireless Setup Wizard Related topics View and print network settings Restore network defaults To restore network defaultsTurn the wireless radio on and off To turn the wireless radio on and off Print the wireless network test To print the wireless test reportWireless Network Test prints Related topics Set link speed Automatic Full Half Change IP settings To change IP settingsIP Address Subnet Mask Default Gateway Access the Embedded Web Server To access the Embedded Web ServerUse the Embedded Web Server Use the Embedded Web Server to modify network settings To access the Embedded Web Server setup wizardNetwork configuration page definitions General network settings Wired 802.3 network settings Wireless 802.11 network settings Finish setup Authentication type Encryption Network glossary EWS Connect to a Bluetooth device HEX What you need for a Bluetooth connection To find out the device address of the product To install and print using the Microsoft stack Manage your Bluetooth settings To install and print using the Widcomm stackView and print Bluetooth settings To view and print Bluetooth settings Change the device name To change the device name of the product Set Bluetooth security for the HP All-in-One To set the product to require passkey authenticationSet the security level Set the HP All-in-One to be invisible to Bluetooth devices Reset Bluetooth settings on the HP All-in-OneTo reset the Bluetooth settings To set the product to be Not visible Finish setup How do I? How do Load originals and load paper Load originalsTo load an original on the glass Choose papers for printing and copying Recommended papers for printing and copyingHP Premium Plus Photo Paper HP Premium Photo Paper Recommended papers for printing only Papers to avoid Load paper Load full-size paper or small-size photo paperTo load full-size paper Load originals and load paper Load originals and load paper Load postcards, Hagaki, or index cards To load postcards, Hagaki, or index cards in the photo tray Load originals and load paper Load envelopes To load envelopes Load other types of paper Avoid paper jams Clear paper jams on Load originals and load paper Print from your computer Print from a software applicationTo print from a software application Make the HP All-in-One the default printer Change the print settings for the current jobSet the paper size To set the paper size View the print resolution Set the paper type for printingTo set the paper type for printing To view the print resolution Change the print speed or qualityChange the page orientation To select a print speed or quality Scale the document size Change the saturation, brightness, or color tonePreview your print job Change the default print settings To change the default print settingsPrinting shortcuts To preview your print job Create printing shortcuts Delete printing shortcutsTo create a printing shortcut Click the Printing Shortcuts tab Perform special print jobs Print a borderless imageTo print a borderless image Print a photo on photo paper To print a photo on photo paper Print using Maximum dpi Off applies no HP Real Life Technologies to the image To print in Maximum dpi mode Print on both sidesTo print on both sides Print a multiple-page document as a booklet To print a multiple-page document as a booklet Left-edge binding for left-to-right languages Print multiple pages on a single sheet To print multiple pages on a single sheet Print a multiple-page document in reverse order Reverse an image for iron-on transfersTo print a multiple-page document in reverse order Print on transparencies Print a group of addresses on labels or envelopesTo reverse an image for iron-on transfers To print on transparencies Expand Document Options, and then expand Printer Features Print a posterTo print a group of addresses on labels or envelopes To print a poster Stop a print job Print a Web Stop a print job Print Use the photo features Insert a memory card Print photos To insert a memory card To print photos Press Print Photos Create special projects from your photos Save photos to your computerTo create special projects At the Print Preview screen, press Print Photos Edit photos using the control panel Remove red-eyeTo save photos To remove red-eye from photos Rotate a photo Zoom and pan to crop a photoTo rotate a photo To crop a photo Automatically enhance your photos Print a frame around your photoTo turn off automatic photo enhancement Adjust the brightness of your photos To adjust the brightnessApply special color effects to your photos To print a frame around your photo To change the color effects No Effect Black & White Sepia Antique Photos Use the scan features Scan an imageScan an original to a computer Scan an original to a memory card To scan to a computer Edit a scanned image Edit a scanned documentTo save a scan to the memory card or storage device Press Start Scan Stop scanning To stop scanning Use the copy features Make a copyTo make a copy from the control panel Change the copy settings for the current job Preview your copy jobPress Start Copy Black or Start Copy Color to begin copying To preview your copy from the control panel Set the number of copies Set the copy paper sizeSet the copy paper type Control panel setting To set the paper type for copies Change default copy settings Adjust the lightness and darkness of your copyTo adjust the copy contrast from the control panel Change copy speed or quality To set default copy settings from the control panel Perform special copy jobsResize an original to fit onto letter or A4 paper Crop an original To resize a document from the control panelTo crop your copy from the control panel To correct copy quality issues Shift the left marginImprove the quality of a copy To shift the margin for your copy from the control panel Stop copying To stop copying Copy Use the reprint features Make reprints of your photosEdit a photo before reprinting Fix a faded original To fix a faded original photo when making a reprint Edit a photo before reprinting 119 Apply special color effects to your photos Maintain the HP All-in-One Work with ink cartridgesInformation on ink cartridges and the printhead Check the estimated ink levels Replace the ink cartridges To check the ink levels from the control panelTo check the ink levels from the HP Photosmart Software Printer Toolbox appears Click the Estimated Ink Level tab To replace the ink cartridges Work with ink cartridges 125 Advanced printhead maintenance Remove ink from your skin and clothing Clean the printhead To clean the printhead from the control panelTo clean the printhead from the HP Photosmart Software Print a printer status report Align the printerTo align the printhead from the control panel To align the printer from the HP Photosmart Software Print and evaluate a print quality report To print a printer status reportTo print a print quality report To evaluate the print quality report Sample text area expected result Sample demonstration picture blurry 10 Adjacent color blocks blurry, fuzzy, or mixed colors Clean the HP All-in-One Clean the glass Clean the lid backing To clean the glassTo clean the lid backing Clean the exterior Turn off the HP All-in-One One Shop for ink supplies To order ink cartridges from your desktop Shop for ink supplies Troubleshooting Setup troubleshootingTroubleshooting common setup issues View the Readme file Solution Product will not turn on Solution 2 Reset the product Solution 3 Press the On button more slowlySolution 4 Contact HP to replace the power supply Solution 5 Contact HP support for service After setting up the product, it does not print Solution 1 Press the On button to turn on the product Solution 2 Set your product as the default printerSolution 5 Load paper in the input tray Display shows the wrong language Wrong measurements are showing in menus on the displayMinimum System Checks screen appears Red X appears on the USB connect prompt Received a message that an Unknown Error has occurred To uninstall the software and reset the product To uninstall the software completely To run the Disk Cleanup utility More information about the Disk Cleanup utilityClick the check box next to Do not show this message again Uninstall and reinstall the software To install the softwareTo uninstall and reinstall the software Registration screen does not appear Network troubleshooting Wired network setup troubleshootingComputer is unable to discover the product Solution 1 Check the cable connection Solution 2 Check the LAN card set upSolution 3 Check the active network connection Printer not Found screen appears during installation Solution 1 Turn on the productTo establish an active network connection Solution 2 Check the active network connection Solution 3 Check if the cables are connectedTo make sure your network connection is active Wireless setup troubleshooting Solution 5 Disable the Virtual Private Network VPNSolution 1 Turn on the Broadcast Ssid option Solution 4 Unplug the Ethernet cable Weak signal Cannot connect to network during setupSolution 1 Turn on the networked devices Solution 3 Enter your network name Ssid carefully Invalid WEP key during wireless setupInvalid passphrase during wireless setup Network troubleshooting 157 Paper jams Clear paper jamsTo clear a paper jam from the rear door Print quality troubleshooting Information on paper Solution 1 Make sure you are using genuine HP ink cartridges Wrong, inaccurate, or bleeding colors Solution 2 Check the paper loaded in the input tray Solution 3 Check the paper typeSolution 4 Check the ink levels Solution 5 Check the print settings Solution 6 Align the printerSolution 7 Clean the printhead Solution 8 Contact HP support Ink is not filling the text or graphics completely Solution 2 Check the ink levels Solution 3 Check the print settingsSolution 4 Check the paper type Solution 5 Clean the printhead Solution 6 Contact HP supportSolution 1 Check the paper type Solution 2 Use a higher print quality setting Solution 3 Rotate the imagePrintouts have horizontal streaks or lines Solution 1 Make sure the paper is loaded correctly Solution 3 Align the printerSolution 4 Clean the printhead Solution 5 Check the ink levels Solution 1 Check the print settingsPrintouts are faded or have dull colors Solution 2 Check the paper type Solution 3 Clean the printhead Solution 5 Contact HP support Printouts seem blurry or fuzzy Solution 2 Use a higher quality image Solution 3 Print the image in a smaller sizeSolution 4 Align the printer Printouts have vertical streaks Solution 2 Make sure only one type of paper is loaded Solution 3 Ensure that the rear door is securely installedPrintouts are slanted or skewed Solution 1 Print on a page of plain paper Solution 2 Wait while the ink driesSolution 1 Reset the product Ink streaks on the back of the paper Solution 2 Make sure the paper is loaded correctly Solution 4 Clean the rollersTo clean the rollers Solution 5 Service the product Solution 1 Use TrueType or OpenType fontsText edges are jagged Solution 2 Align the printer Solution 1 Use a lower print quality settingProduct prints slowly Print troubleshooting Solution 3 Contact HP supportEnvelopes print incorrectly Solution 1 Load the stack of envelopes correctly Solution 2 Check the envelope typeSolution 3 Tuck the flaps to avoid paper jams Borderless printing produces unexpected results Solution 2 Load paper in the input tray Solution 3 Select the correct printerProduct is not responding Solution 4 Check the printer driver status Solution 6 Remove all cancelled print jobs from the queueSolution 7 Clear the paper jam To check the printer driver status Solution 8 Make sure the print carriage can move freely Carriage stall on Nothing happens when I try to print Solution 10 Reset the productSolution 2 Print a previously saved version of the document Product prints meaningless characters Print troubleshooting 183 Solution 6 Remove all cancelled print jobs from the queue Pages in my document came out in the wrong order Print a multiple-page document in reverse order on Solution 1 Check the printer margins To check your margin settingsSolution 2 Verify the paper size setting Solution 3 Load the stack of paper correctly Solution 1 Check the margin settings Solution 2 Check the layout of the documentText or graphics are cut off at the edge To preview the print layout Solution 3 Load the stack of papers correctly Solution 4 Try printing with bordersBlank page came out while printing Memory card troubleshooting My memory card no longer works in my digital cameraPhoto light next to the memory card slots is blinking Solution 1 Remove and reinsert the memory card Solution 2 Remove the additional memory cardProduct does not read the memory card Solution 1 Insert the memory card properly Solution 3 Remove the additional memory cardSolution 4 Reformat the memory card in your digital camera Solution 1 Install the product software To install the product softwareSolution 2 Turn on the product Solution 3 Turn on the computer Solution 1 Set the camera to PictBridge mode Scan troubleshooting Solution 2 Save the photos in a supported file formatSolution 3 Select photos on the camera for printing Scan halts Solution 1 Turn on your computer Solution 3 Install the HP Photosmart SoftwareSolution 4 Start the HP Photosmart Software Scan fails Scan fails because of insufficient computer memory Scanned image is blankScanned image is incorrectly cropped Scanned image has incorrect page layout Solution 1 Adjust the brightness in the software Solution 2 Clean the glass and lidText is incorrect or missing Text format is incorrect Scan feature does not work Solution 3 Select the correct OCR languageSolution 1 Turn on the computer Solution 2 Check the cables Copy troubleshooting Nothing happens when I try to copySolution 2 Place the original correctly on the glass Solution 5 Clear the paper jam Parts of the original do not appear or are cut off Solution 1 Scan, enlarge, and then print a copy Fit to Page is not working as expected Image is cropped when I make a borderless copy Solution 3 Wipe the glass and the back of the document lidSolution 1 Use Fit to Page to enlarge the photo Solution 1 Scan, resize, and print the image Solution 2 Use photo paper to make borderless copiesBorderless copy has white space around the edges Printout is blank Errors Product messages Carriage blocked Carriage jam Product stall error Solution 2 Contact HP supportCarriage stall Firmware revision mismatch Mechanism error Solution 1 Clear the paper jamMemory is full Photo tray problem Solution 1 Load more paper in the photo traySolution 3 Remove excess paper from the photo tray Solution 5 Make sure the photo paper is not curled Solution 6 Load one sheet of paper at a timeScan errors Photo tray cannot engage On page 139 for more troubleshooting information Solution 1 Verify if the software is installed correctly Solution 2 Refresh the Windows Device Manager To refresh the Windows Device Manager Solution 3 Verify if the Digital Imaging Monitor is running Cause The Digital Imaging Monitor was not runningTo check the status of the product Solution 5 Check the power supply To check the power supply To check the USB connection Solution 7 Try scanning with Windows Image Acquisition WIA To scan using WIA Solution 8 Disable the Lexbces service To restart the service On the General tab, in the Service status area, click StartComputer Management screen appears Solution 9 Run the Scan Diagnostic Utility Solution 11 Check the USB chipset and controller To check the USB chipset and controller To print a printer status report More information about using a USB hub Solution 12 Uninstall and then reinstall the software Troubleshooting Click the check box next to Do not show this message again Solution 1 Print a printer status report Unable to print Solution 2 Clear the print queue Solution 3 Disconnect and reconnect the USB cableTo clear the print queue To disconnect and reconnect the USB cable To verify that the product is set as the default printer To verify the print driver Solution 5 Check if the printer is paused or offline Solution 6 Clear the print queue manuallyTo check if the printer is paused or offline To clear the print queue manually Solution 7 Stop and restart the print spooler To stop and restart the print spoolerTo verify the software application To print from Notepad Product might not be correctly installed Solution 2 Check the power cord and USB cable To check the USB connection Solution 3 Restart the computer Solution 4 Uninstall and reinstall the productTo uninstall and reinstall the product Double-clickAdd/Remove Programs Product was not found Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 1 Restart the computer Product could not find available scan destinations Select Click here to restart later Error occurred while communicating with the product Solution 1 Reset the product To check the USB connection Solution 3 Restart the computer Solution 6 Contact HP support for service Missing HP Photosmart Software Solution 1 Install the HP Photosmart Software To install the HP Photosmart Software Error reading or writing the file File messagesUnreadable files. NN files could not be read Solution 1 Reinsert the memory card Solution 2 Print photos from the computerPhotos not found File not found Solution 1 Reinsert the memory card in the product Solution 2 Reformat the memory card in your digital cameraGeneral user messages Supported file types for the product Memory card error Solution 1 Remove all but one memory cardSolution 2 Remove the memory card and reinsert it correctly Solution 3 Push the memory card all the way forward Solution 2 Empty the Recycle Bin on your desktop Card access errorDisconnected Out of disk space Use only one card at a time Card is inserted incorrectlyCard is damaged Card is not fully inserted Paper messages Cannot load paper from input trayInk is drying Load paper Solution 1 Replace the rear door Out of paper Solution 5 Clean the rollers Paper jam or misfeed Paper mismatch Wrong paper width Power and connection messages Product not foundCommunication test failed Solution 2 Connect the product to the computer Improper shutdownTwo-way communication lost Ink cartridge and printhead messages Solution 1 Load plain white paper Alignment failed Calibration error Carriage stall Solution 2 Remove objects blocking the path To clear the print carriageIf the print carriage is stuck on the left side If the print carriage is stuck in the middle To clear a paper jam from the rear door Try to print from your computer General printer error Cartridges in wrong slotIncompatible ink cartridges Incompatible printhead Ink alert Ink cartridge problem Solution 1 Install the ink cartridges correctlyTo make sure the ink cartridges are properly installed Troubleshooting Solution 2 Clean the electrical contacts To clean the electrical contacts Solution 3 Close the print carriage latch Solution 4 Replace the ink cartridge Ink service capacity warningInk system failure Solution 1 Install all five ink cartridges Check ink cartridges Troubleshooting Solution 3 Contact HP support Install printhead and then cartridges Solution 1 Install the printhead and then cartridgesTo reinstall the printhead Troubleshooting Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Solution 1 Reinstall the printhead and cartridges Printhead appears to be missing or damaged Troubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Printhead problem Solution 1 Reinstall the printhead Troubleshooting To clean the printhead To clean the electrical contacts in the product Troubleshooting Problem with printer preparation Sensor issueSolution 1 Clean the sensor To clean the sensor in the product Solution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges To remove the ink cartridges Solution 3 Contact HP support Solution 1 Insert all ink cartridges Troubleshooting Solution 3 Clean the ink cartridge contacts To clean the electrical contacts Ink window Electrical contacts Solution 4 Contact HP support Sensor failure Solution 2 Clean the sensor windows on the ink cartridges To clean the sensor window on the ink cartridges Solution 3 Contact HP support Troubleshooting HP warranty and support Warranty Support process Phone support period Placing a call After the phone support period HP Quick Exchange Service Japan Secure the ink system Remove the control panel faceplate Pack the HP All-in-One Specifications Technical information Environmental product stewardship program Material safety data sheets Paper usePlastics Recycling program Battery disposal in the Netherlands Battery disposal in Taiwan EU battery directive European Union Battery Directive Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Regulatory notices Regulatory model identification number FCC statement Vcci Class B compliance statement for users in Japan Noise emission statement for Germany Regulatory wireless statements Exposure to radio frequency radiation European Union regulatory notice European Union Regulatory Notice Technicalinformation Technical information Symbols/Numerics Index 324 325 326 327 328