HP C6380, C6340 manual Solution 3 Restart the computer

Solution 3: Restart the computer

Solution: Restart the computer.

Cause: You might not have restarted the computer after installing the product software. Or, there might have been another problem with the computer.

If this did not solve the issue, try the next solution.

Solution 4: Uninstall and reinstall the product

Solution: Uninstall the product from the Printers and Faxes control panel and then reinstall it.

To uninstall and reinstall the product

1.Disconnect the USB cable between the product and the computer.

2.On the Windows taskbar, click Start, Printers and Faxes.

3.Right-click the product and select Delete.

4.Wait several seconds, and then reconnect the product to the computer with the USB cable.

5.Follow any onscreen prompts to reinstall the product.

Cause: There might have been a problem when you originally installed the product. If this did not solve the issue, try the next solution.

Solution 5: Uninstall and reinstall the HP Photosmart Software

Solution: Uninstall the complete HP Photosmart Software from the computer and then reinstall it using the CD that came with your product.

To uninstall and reinstall the software

1.On the Windows taskbar, click Start, Settings, Control Panel.

2.Double-clickAdd/Remove Programs.

3.Remove all the items that are related to the HP scanning software.

A message appears on the computer to restart after removing some programs from the Add/Remove Programs list.

4.Select Click here to restart later.

5.Disconnect the product from your computer and then restart your computer.

NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software.

6.Insert the HP Photosmart CD-ROM into your computer’s CD-ROM drive and then start the Setup program.

NOTE: If the Setup program does not appear, locate the setup.exe file on the CD-ROM drive and double-click it.

Troubleshooting

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