HP C6380, C6340 Ink streaks on the back of the paper, Paper is not picked up from the input tray

Ink streaks on the back of the paper

Try the following solutions if there is smeared ink on the back of your printout.

•Solution 1: Print on a page of plain paper

•Solution 2: Wait while the ink dries

Solution 1: Print on a page of plain paper

Solution: Print one or several pages of plain paper to soak up any excess ink in the product.

To remove excess ink using plain paper

1.Load several sheets of plain paper in the input tray.

2.Wait five minutes.

3.Print a document with little or no text.

4.Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page of plain paper.

Cause: Ink accumulated inside the product, where the back of the paper rests during printing.

If this did not solve the issue, try the next solution.

Solution 2: Wait while the ink dries

Solution: Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.

Cause: The excess ink in the product needed to dry out.

Paper is not picked up from the input tray

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

•Solution 1: Reset the product

•Solution 2: Make sure the paper is loaded correctly

•Solution 3: Check the print settings

•Solution 4: Clean the rollers

•Solution 5: Service the product

Troubleshooting

Solution 1: Reset the product

Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product.

Cause: The product experienced an error.

If this did not solve the issue, try the next solution.

Print quality troubleshooting 173