HP C6340, C6380 Solution 4 Check the printer driver status, To check the printer driver status

Chapter 14

Solution 4: Check the printer driver status

Solution: The printer driver status might have changed to either offline or stop printing.

Troubleshooting

To check the printer driver status

▲In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution.

Solution 5: Wait until the product completes the current operation

Solution: If the product is performing another task such as copying or scanning, your print job will be delayed until the product completes the current task.

Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the product display to see if there are any messages.

Cause: The product was busy with another task. If this did not solve the issue, try the next solution.

Solution 6: Remove all cancelled print jobs from the queue

Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing.

From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following:

•Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product.

•Shut down the product, restart the computer, and then restart the product.

Cause: A deleted print job was in the queue.

If this did not solve the issue, try the next solution.

Solution 7: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the product.

For more information, see:

“Clear paper jams” on page 158

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

180 Troubleshooting