Go to: www.hp.com/support.

If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

Cause: The revision number of the product firmware did not match the revision number of the software.

Memory is full

Solution: Try making fewer copies at a time.

Cause: The document you were copying exceeded the memory of the product.

Mechanism error

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.

Solution 1: Clear the paper jam

Solution 2: Remove objects that are blocking the print carriage

Solution 1: Clear the paper jam

Solution: Clear the paper jam and remove any torn paper that remains in the product.

For more information, see:

Clear paper jams” on page 158

Cause: The product had a paper jam.

If this did not solve the issue, try the next solution.

Solution 2: Remove objects that are blocking the print carriage

Solution: Lower the ink cartridge access door to access the print carriage. Remove any objects that are blocking the print carriage, including any packing materials. Turn off the product and then turn it on again.

Troubleshooting

Errors 207

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HP C6380, C6340 manual Memory is full, Mechanism error, Solution 1 Clear the paper jam