Troubleshooting

Chapter 14

plan to use immediately. When you have finished printing, return any unused photo paper to the plastic bag. This will prevent the photo paper from curling.

For more information, see:

Recommended papers for printing and copying” on page 60

Information on paper” on page 159

Cause: The wrong kind of paper was loaded in the input tray.

If this did not solve the issue, try the next solution.

Solution 2: Use a higher print quality setting

Solution: Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see:

Change the print speed or quality” on page 76

Print using Maximum dpi” on page 82

Cause: The print quality setting was set too low.

If this did not solve the issue, try the next solution.

Solution 3: Rotate the image

Solution: If the problem persists, use the software you installed with the product or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page.

For more information, see:

Change the page orientation” on page 76

Cause: The photo image had odd hues printed near the bottom of the page.

Printouts have horizontal streaks or lines

Try the following solutions if your printout has lines, streaks, or marks on it that run across the width of the page.

Solution 1: Make sure the paper is loaded correctly

Solution 2: Use a higher print quality setting

Solution 3: Align the printer

Solution 4: Clean the printhead

Solution 5: Check the ink levels

Solution 6: Contact HP support

166 Troubleshooting