Solve problems | HP CP1520 manual

10 Solve problems

●Self help

●Solve problems checklist

●Factors that affect product performance

●Restore factory-settings

●Interpret control panel messages

●Paper feeds incorrectly or becomes jammed

●Solve image quality problems

●The product does not print or it prints slowly

●Solve connectivity problems

●Solve wireless network problems

●Solve product software problems

ENWW

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HP CP1520 manual Solve problems

Contents

User Guide Page HP LaserJet Pro CP1520 color printer series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Vii Color 111 132 153 151163 165 181 Product basics HP LaserJet Pro CP1520 color printer series Product comparison Accessibility features Environmental features Front view Product views Interface connections Back view NNB Serial number and model number location Control panel layout Enww Control panel menus Reports menu Quick Forms menu System Setup menu Control panel button Only. To configure the product toThreshold Cartridge. You can acknowledge When you choose to replace Touch the System SetupDark Default is Regular Menu item Sub-menu item Description Service menu Network Setup menu Software for Windows Supported printer drivers for Windows Supported operating systems for WindowsSelect the correct printer driver for Windows HP PCL 6 driver description HP UPD PCL 5 driver description Change print job settingsPrint Click Properties or Preferences Change the product configuration settings Change printer-driver settings for WindowsChange the default settings for all print jobs Supported utilities for Windows Remove software for WindowsWindows XP Windows Vista and Windows Software Other Windows components and utilitiesSoftware for other operating systems Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems for Mac Supported printer drivers for Mac Obtain the IP address Install software for Mac computers on a wired network IPInstall the software Connect the product to a wireless network using a USB cable Install software for Mac computers on a wireless networkConnect the product to a wireless network using WPS Remove software from Mac operating systems Change printer-driver settings for MacSoftware for Mac computers HP Utility for Mac Open the HP Utility HP Utility featuresSupported utilities for Macintosh Create and use printing presets with Mac Cancel a print job with MacPrint with Mac Change the paper size and type with Mac Print a cover page with Mac Resize documents or print on a custom paper size with MacUse watermarks with Mac Orientation options Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Set the color options with Mac Use the Services menu with Mac Connect the product Supported operating systems for networks CD installationConnect with USB Printer sharing disclaimer Connect to a network Install the product on a wired networkSupported network protocols Obtain the IP address Install the software Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS Reduce interference on a wireless network Disconnect from the wireless network Wireless security Advanced wireless setupWireless communication modes Connect the product to an ad-hoc wireless network Configure IP network settingsView or change network settings Link speed and duplex settings Set or change the product password Enww Paper and print media Media type Understand paper useSpecial paper guidelines Media type Do not Change the printer driver to match the paper type and size Supported paper sizes Size Dimensions Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load Tray Load paper trays Load paper trays Enww Paper use Configure the product Print Configure traysConfigure trays from the control panel Enww Print tasks Cancel a print job Get help for any printing option with Windows Basic print tasks with WindowsOpen the printer driver with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with Windows Select the paper tray with Windows Select a custom page size with WindowsSelect the paper type with Windows Print on both sides duplex with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Print on preprinted letterhead or forms with Windows Additional print tasks with WindowsPrint colored text as black grayscale with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Color Change the color options Adjust colorChange the color theme for a print job Edge Control Setting descriptionManual color options Neutral Grays Setting description Setting options HalftoneUse the HP EasyColor option for Windows Match colors Color Manage and maintain Print information pages Print information pages View the HP ToolboxFX Use HP ToolboxFX HP ToolboxFX sections System SettingsStatus Event log Device Information Print Quality Paper SetupColor Calibration Print Density Paper Types Network Settings Print SettingsShop for Supplies Other Links Open the HP Embedded Web Server Use the HP Embedded Web Server System tab HP Embedded Web Server featuresStatus tab Networking tab Print tab Assign a system password Use HP Web Jetadmin softwareProduct security features Manage supplies and accessories Economy settingsPowersave modes Print when a print cartridge reaches estimated end of life Print-cartridge storage Manage print cartridgesHP policy on non-HP print cartridges HP fraud hotline and Web site Print cartridge layout Recycle supplies Replace print cartridges Replacement instructions Enww Enww Enww Install memory DIMMs Install memory DIMMs Enww Click Settings Enable memoryClick the Device Settings tab Next to Automatic Configuration , select Update Now Memory allocation Check Dimm installation Enww Product updates Clean the product Solve problems Self help Solve problems checklist Enww Factors that affect product performance Restore factory-settings Control panel messages Interpret control panel messagesControl panel message types Turn off then on Fuser errorXX Error Service error Fan error Black Very Low Black in wrong positionCyan Cartridge Low Cyan in wrong position Genuine HP supply installed Device errorInstall Color cartridge Press OK Front door open Load tray 1 plain Size Cleaning Page OK to startLoad tray 1 Type Size Magenta Cartridge Low Setup menu is set to Stop Non HP supply installedPrint failure Off then on Press OK to continue Used supply installedUsed color Cartridge in use Used supplies in use Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Jam locations Clear jams Jam in Tray Enww Jam in Tray Jam in the fuser area Jam in the output bin Use the correct paper type setting in the printer driver Solve image quality problemsChange the paper type setting for Windows Change the paper type setting for Mac Change the color options Adjust color settings in the printer driverChange the color theme for a print job Use paper that meets HP specifications Check the print cartridges Print a cleaningCalibrate the product to align the colors Print the Supplies Status Type of print cartridge Steps to resolve the problem Section Print-cartridge Interpret the Print QualityInspect the print cartridge for damage HP PCL 6 driver Use the printer driver that best meets your printing needsRepeating defects HP UPD PCL HP UPD PS driver Product prints slowly Product does not print or it prints slowlyProduct does not print Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Enww Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Product software problems Solve product software problemsProblem Solution Printers folder Print job was not sent to the product that you wanted Solve common Mac problemsPrinter driver is not listed in the Print & Fax list Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Part numbers Order parts, accessories, and suppliesPrint cartridges Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww OpenSSL Customer support Repack the product Enww Product specifications Environment Recommended Allowed Physical specifications Regulatory information FCC regulations Environmental product stewardship program Non-U.S. returns Return and recycling instructionsUnited States and Puerto Rico Material restrictions Chemical substances Material Safety Data Sheet MsdsPaper For more information Supplementary Information Declaration of conformity European Contact 173 Boise, Idaho USA Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan Luokan 1 laserlaite EMC statement Korea Laser statement for Finland GS statement Germany Additional statements for wireless products Korean statement Taiwan statement Enww Index Help Enww Enww Unix WPS Page CE873-90901* *CE873-90901