Solve problems checklist | HP CP1520 specification

Solve problems checklist

1.Make sure that the product is set up correctly.

a.Press the power button to turn on the product or to deactivate the Auto-Off mode.

b.Check the power-cable connections.

c.Make sure that the line voltage is correct for the product power configuration. (See the label that is on the back of the product for voltage requirements.) If you are using a power strip and its voltage is not within specifications, plug the product directly into the wall. If it is already plugged into the wall, try a different outlet.

d.If none of these measures restores power, contact HP Customer Care.

2.Check the cabling.

a.Check the cable connection between the product and the computer. Make sure that the connection is secure.

b.Make sure that the cable itself is not faulty by using a different cable, if possible.

c.Check the network connection (HP Color LaserJet CP1525nw only): Make sure the network light is lit. The network light is next to the network port on the back of the product.

If the product remains unable to connect to the network, uninstall and then reinstall the product. If the error persists, contact a network administrator.

3.HP Color LaserJet CP1525n: Check to see if any control panel lights are lit.

HP Color LaserJet CP1525nw: Check to see if any messages appear on the control panel.

4.Make sure that the paper that you are using meets specifications.

5.Make sure that the paper is loaded correctly in the input tray.

6.Make sure that the product software is installed correctly.

7.Verify that you have installed the printer driver for this product, and that you are selecting this product from the list of available printers.

8.Print a configuration page.

a.If the page does not print, verify that the input tray contains paper and that the paper is properly loaded.

b.Make sure that the print cartridge is installed correctly.

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HP CP1520 manual Solve problems checklist

Contents

User Guide Page HP LaserJet Pro CP1520 color printer series Trademark Credits Copyright and License Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Vii Color 111 132 165 151153 163 181 Product basics HP LaserJet Pro CP1520 color printer series Product comparison Accessibility features Environmental features Front view Product views Interface connections Back view NNB Serial number and model number location Control panel layout Enww Control panel menus Reports menu Quick Forms menu System Setup menu Cartridge. You can acknowledge Only. To configure the product toControl panel button Threshold Menu item Sub-menu item Description Touch the System SetupWhen you choose to replace Dark Default is Regular Service menu Network Setup menu Software for Windows HP PCL 6 driver description Supported operating systems for WindowsSupported printer drivers for Windows Select the correct printer driver for Windows Click Properties or Preferences Change print job settingsHP UPD PCL 5 driver description Print Change the default settings for all print jobs Change printer-driver settings for WindowsChange the product configuration settings Windows Vista and Windows Remove software for WindowsSupported utilities for Windows Windows XP Software for other operating systems Other Windows components and utilitiesSoftware Use the product with Mac Supported printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Supported operating systems for Mac Install the software Install software for Mac computers on a wired network IPObtain the IP address Connect the product to a wireless network using WPS Install software for Mac computers on a wireless networkConnect the product to a wireless network using a USB cable HP Utility for Mac Change printer-driver settings for MacRemove software from Mac operating systems Software for Mac computers Supported utilities for Macintosh HP Utility featuresOpen the HP Utility Change the paper size and type with Mac Cancel a print job with MacCreate and use printing presets with Mac Print with Mac Orientation options Resize documents or print on a custom paper size with MacPrint a cover page with Mac Use watermarks with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacPrint on both sides manually Set the color options with Mac Use the Services menu with Mac Connect the product Printer sharing disclaimer CD installationSupported operating systems for networks Connect with USB Obtain the IP address Install the product on a wired networkConnect to a network Supported network protocols Install the software Connect the product to a wireless network using a USB cable Connect the product to a wireless network using WPS Reduce interference on a wireless network Disconnect from the wireless network Wireless communication modes Advanced wireless setupWireless security View or change network settings Configure IP network settingsConnect the product to an ad-hoc wireless network Link speed and duplex settings Set or change the product password Enww Paper and print media Special paper guidelines Understand paper useMedia type Media type Do not Change the printer driver to match the paper type and size Supported paper sizes Size Dimensions Supported paper types Paper type Dimensions1 Weight Capacity2 Paper orientation Load Tray Load paper trays Load paper trays Enww Configure trays from the control panel Configure traysPaper use Configure the product Print Enww Print tasks Cancel a print job Open the printer driver with Windows Basic print tasks with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Select the page size with Windows Improve print quality with Windows Select the paper type with Windows Select a custom page size with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Print colored text as black grayscale with Windows Additional print tasks with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Create a booklet with Windows Add a watermark to a document with Windows Enww Enww Color Change the color theme for a print job Adjust colorChange the color options Manual color options Setting descriptionEdge Control Use the HP EasyColor option for Windows Setting description Setting options HalftoneNeutral Grays Match colors Color Manage and maintain Print information pages Print information pages View the HP ToolboxFX Use HP ToolboxFX Event log System SettingsHP ToolboxFX sections Status Device Information Print Density Paper SetupPrint Quality Color Calibration Paper Types Other Links Print SettingsNetwork Settings Shop for Supplies Open the HP Embedded Web Server Use the HP Embedded Web Server Status tab HP Embedded Web Server featuresSystem tab Networking tab Print tab Product security features Use HP Web Jetadmin softwareAssign a system password Print when a print cartridge reaches estimated end of life Economy settingsManage supplies and accessories Powersave modes HP fraud hotline and Web site Manage print cartridgesPrint-cartridge storage HP policy on non-HP print cartridges Print cartridge layout Recycle supplies Replace print cartridges Replacement instructions Enww Enww Enww Install memory DIMMs Install memory DIMMs Enww Next to Automatic Configuration , select Update Now Enable memoryClick Settings Click the Device Settings tab Memory allocation Check Dimm installation Enww Product updates Clean the product Solve problems Self help Solve problems checklist Enww Factors that affect product performance Restore factory-settings Control panel message types Interpret control panel messagesControl panel messages XX Error Fuser errorTurn off then on Service error Fan error Cyan in wrong position Black in wrong positionBlack Very Low Cyan Cartridge Low Press OK Front door open Device errorGenuine HP supply installed Install Color cartridge Magenta Cartridge Low Cleaning Page OK to startLoad tray 1 plain Size Load tray 1 Type Size Off then on Non HP supply installedSetup menu is set to Stop Print failure Used supplies in use Used supply installedPress OK to continue Used color Cartridge in use Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Jam locations Clear jams Jam in Tray Enww Jam in Tray Jam in the fuser area Jam in the output bin Change the paper type setting for Mac Solve image quality problemsUse the correct paper type setting in the printer driver Change the paper type setting for Windows Change the color theme for a print job Adjust color settings in the printer driverChange the color options Use paper that meets HP specifications Calibrate the product to align the colors Print a cleaningCheck the print cartridges Print the Supplies Status Type of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Interpret the Print QualitySection Print-cartridge Repeating defects Use the printer driver that best meets your printing needsHP PCL 6 driver HP UPD PCL HP UPD PS driver Product does not print Product does not print or it prints slowlyProduct prints slowly Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Enww Network does not appear in the wireless networks list Cannot connect more computers to the wireless product Wireless network is not functioning Printers folder Solve product software problemsProduct software problems Problem Solution Printer driver is not listed in the Print & Fax list Solve common Mac problemsPrint job was not sent to the product that you wanted Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Cables and interfaces Order parts, accessories, and suppliesPart numbers Print cartridges Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge Transfer End User License Agreement Enww OpenSSL Customer support Repack the product Enww Product specifications Environment Recommended Allowed Physical specifications Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsNon-U.S. returns Paper Chemical substances Material Safety Data Sheet MsdsMaterial restrictions For more information Supplementary Information Declaration of conformity European Contact 173 Boise, Idaho USA Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Luokan 1 laserlaite EMC statement Korea Laser statement for Finland GS statement Germany Additional statements for wireless products Korean statement Taiwan statement Enww Index Help Enww Enww Unix WPS Page CE873-90901* *CE873-90901