![](/images/new-backgrounds/1333079/333079265x1.webp)
Control panel message | Status alert | Description | Recommended action |
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55.X Error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| internal error. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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57 Fan error |
| The product has experienced a | Turn the product power off, wait |
Turn off then on |
| problem with its internal fan. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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59.X Error |
| The product has experienced a | Turn the product power off, wait |
Turn off then on |
| problem with one of the motors. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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79 Error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| internal firmware error. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
|
|
| If you are using a surge protector, |
|
|
| remove it. Plug the product |
|
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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79 Service error |
| An incompatible DIMM is | 1. Turn the product power off. |
Turn off then on |
| installed. | 2. Install a DIMM that the |
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| product supports. |
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| 3. Turn the product on. |
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| If the message persists, contact |
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| HP support. |
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ENWW | Interpret control panel messages 119 |