Control panel message | Status alert | Description | Recommended action |
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49 Error |
| The product experienced an | Turn the product off, wait at least |
Turn off then on |
| internal error. | 30 seconds, and then turn the |
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| product on and wait for it to | |
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| initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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50.X Fuser error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| error with the fuser. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| Turn off the product, wait at least |
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| 25 minutes, and then turn on the |
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| product. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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51.XX Error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| internal hardware error. | at least 30 seconds, and then turn |
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| the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
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| directly into the wall socket. Turn |
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| the product on. |
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| If the message persists, contact |
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| HP support. |
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54.XX Error |
| The product has experienced an | Turn the product power off, wait |
Turn off then on |
| error with one of the internal | at least 30 seconds, and then turn |
| sensors. | the product power on and wait for | |
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| it to initialize. |
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| If you are using a surge protector, |
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| remove it. Plug the product |
|
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| directly into the wall socket. Turn |
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| the product power on. |
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| If the message persists, contact |
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| HP support. |
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118 Chapter 10 Solve problems | ENWW |