
Type of print cartridge | Steps to resolve the problem | |
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Refilled or remanufactured print | Hewlett Packard Company cannot recommend the use of | |
cartridge | new or remanufactured. Because they are not HP products, HP cannot influence | |
| their design or control their quality. If you are using a refilled or remanufactured print | |
| cartridge and are not satisfied with the print quality, replace the print cartridge with | |
| a genuine HP print cartridge that has the words “HP” or | |
| has the HP logo on it. | |
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Genuine HP print cartridge | 1. | The product control panel or the Supplies status page indicates Very Low |
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| status when the print cartridge has reached the end of its estimated life. |
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| Replace the print cartridge if print quality is no longer acceptable. |
| 2. | Print a Print Quality Page from the Reports menu on the control panel. If |
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| streaks or marks are in one color on the page, you might have a defect in that |
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| color cartridge. See the instructions in this document for interpreting the page. |
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| Replace the print cartridge if necessary. |
| 3. | Visually inspect the print cartridge for damage. See the instructions that follow. |
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| Replace the print cartridge if necessary. |
| 4. | If printed pages have marks that repeat several times at the same distance |
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| apart, print a cleaning page. If this does not solve the problem, use the repetitive |
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| defects ruler in this document to identify the cause of the problem. |
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Print the Supplies Status page
The Supplies status page indicates the estimated life remaining in print cartridges. It also lists the part number for the correct genuine HP print cartridge for your product so you can order a replacement print cartridge, as well as other useful information.
1.On the product control panel, open the Reports menu.
2.Select the Supplies status page to print it.
136 Chapter 10 Solve problems | ENWW |