The product does not pick up paper

125

The product picks up multiple sheets of paper

125

Prevent paper jams

125

Clear jams

126

Jam locations

126

Jam in Tray 1

127

Jam in Tray 2

129

Jam in the fuser area

130

Jam in the output bin

131

Solve image quality problems

132

Use the correct paper type setting in the printer driver

132

Change the paper type setting for Windows

132

Change the paper type setting for Mac

132

Adjust color settings in the printer driver

133

Change the color theme for a print job

133

Change the color options

133

Use paper that meets HP specifications

134

Print a cleaning page

135

Calibrate the product to align the colors

135

Check the print cartridges

135

Print the Supplies Status page

136

Interpret the Print Quality Page

137

Inspect the print cartridge for damage

137

Repeating defects

138

Use the printer driver that best meets your printing needs

138

The product does not print or it prints slowly

140

The product does not print

140

The product prints slowly

140

Solve connectivity problems

141

Solve direct-connect problems

141

Solve network problems

141

Poor physical connection

141

The computer is using the incorrect IP address for the product

141

The computer is unable to communicate with the product

142

The product is using incorrect link and duplex settings for the network

142

New software programs might be causing compatibility problems

142

The computer or workstation might be set up incorrectly

142

The product is disabled, or other network settings are incorrect

142

Solve wireless network problems

143

Wireless connectivity checklist

143

The control panel displays the message: The wireless feature on this product has been

 

turned off

144

The product does not print after the wireless configuration completes

144

The product does not print, and the computer has a third-party firewall installed

144

x

ENWW

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