Customer support | HP CP1520 guide

Customer support

Get telephone support for your country/region	Country/region phone numbers are on the flyer that was in the
Have the product name, serial number, date of purchase, and	box with your product or at www.hp.com/support/.
Have the product name, serial number, date of purchase, and
problem description ready.

Get 24-hour Internet support	www.hp.com/support/ljcp1520series

Get support for products used with a Macintosh computer	www.hp.com/go/macosx

Download software utilities, drivers, and electronic information	www.hp.com/support/ljcp1520series

Order additional HP service or maintenance agreements	www.hp.com/go/carepack

Register your product	www.register.hp.com

160 Appendix B Service and support

ENWW

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HP CP1520 manual Customer support

Contents

User Guide Page HP LaserJet Pro CP1520 color printer series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Vii Color 111 132 163 151153 165 181 Product basics Product comparison HP LaserJet Pro CP1520 color printer series Environmental features Accessibility features Product views Front view Back view Interface connections Serial number and model number location NNB Control panel layout Enww Control panel menus Reports menu Quick Forms menu System Setup menu Threshold Only. To configure the product toControl panel button Cartridge. You can acknowledge Dark Default is Regular Touch the System SetupWhen you choose to replace Menu item Sub-menu item Description Service menu Network Setup menu Software for Windows Select the correct printer driver for Windows Supported operating systems for WindowsSupported printer drivers for Windows HP PCL 6 driver description Print Change print job settingsHP UPD PCL 5 driver description Click Properties or Preferences Change printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Windows XP Remove software for WindowsSupported utilities for Windows Windows Vista and Windows Other Windows components and utilities Software for other operating systemsSoftware Use the product with Mac Supported operating systems for Mac Install software for Mac operating systemsSoftware for Mac Supported printer drivers for Mac Install software for Mac computers on a wired network IP Install the softwareObtain the IP address Install software for Mac computers on a wireless network Connect the product to a wireless network using WPSConnect the product to a wireless network using a USB cable Software for Mac computers Change printer-driver settings for MacRemove software from Mac operating systems HP Utility for Mac HP Utility features Supported utilities for MacintoshOpen the HP Utility Print with Mac Cancel a print job with MacCreate and use printing presets with Mac Change the paper size and type with Mac Use watermarks with Mac Resize documents or print on a custom paper size with MacPrint a cover page with Mac Orientation options Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacPrint on both sides manually Use the Services menu with Mac Set the color options with Mac Connect the product Connect with USB CD installationSupported operating systems for networks Printer sharing disclaimer Supported network protocols Install the product on a wired networkConnect to a network Obtain the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Disconnect from the wireless network Reduce interference on a wireless network Advanced wireless setup Wireless communication modesWireless security Configure IP network settings View or change network settingsConnect the product to an ad-hoc wireless network Set or change the product password Link speed and duplex settings Enww Paper and print media Understand paper use Special paper guidelinesMedia type Change the printer driver to match the paper type and size Media type Do not Size Dimensions Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load paper trays Load Tray Load paper trays Enww Configure trays Configure trays from the control panelPaper use Configure the product Print Enww Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Color Adjust color Change the color theme for a print jobChange the color options Setting description Manual color optionsEdge Control Setting description Setting options Halftone Use the HP EasyColor option for WindowsNeutral Grays Match colors Color Manage and maintain Print information pages Print information pages Use HP ToolboxFX View the HP ToolboxFX Status System SettingsHP ToolboxFX sections Event log Device Information Color Calibration Paper SetupPrint Quality Print Density Paper Types Shop for Supplies Print SettingsNetwork Settings Other Links Use the HP Embedded Web Server Open the HP Embedded Web Server HP Embedded Web Server features Status tabSystem tab Print tab Networking tab Use HP Web Jetadmin software Product security featuresAssign a system password Powersave modes Economy settingsManage supplies and accessories Print when a print cartridge reaches estimated end of life HP policy on non-HP print cartridges Manage print cartridgesPrint-cartridge storage HP fraud hotline and Web site Recycle supplies Print cartridge layout Replacement instructions Replace print cartridges Enww Enww Enww Install memory DIMMs Install memory DIMMs Enww Click the Device Settings tab Enable memoryClick Settings Next to Automatic Configuration , select Update Now Check Dimm installation Memory allocation Enww Clean the product Product updates Solve problems Self help Solve problems checklist Enww Factors that affect product performance Restore factory-settings Interpret control panel messages Control panel message typesControl panel messages Fuser error XX ErrorTurn off then on Fan error Service error Cyan Cartridge Low Black in wrong positionBlack Very Low Cyan in wrong position Install Color cartridge Device errorGenuine HP supply installed Press OK Front door open Load tray 1 Type Size Cleaning Page OK to startLoad tray 1 plain Size Magenta Cartridge Low Print failure Non HP supply installedSetup menu is set to Stop Off then on Used color Cartridge in use Used supply installedPress OK to continue Used supplies in use Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear jams Jam locations Jam in Tray Enww Jam in Tray Jam in the fuser area Jam in the output bin Change the paper type setting for Windows Solve image quality problemsUse the correct paper type setting in the printer driver Change the paper type setting for Mac Adjust color settings in the printer driver Change the color theme for a print jobChange the color options Use paper that meets HP specifications Print a cleaning Calibrate the product to align the colorsCheck the print cartridges Type of print cartridge Steps to resolve the problem Print the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Print-cartridge Use the printer driver that best meets your printing needs Repeating defectsHP PCL 6 driver HP UPD PS driver HP UPD PCL Product does not print or it prints slowly Product does not printProduct prints slowly Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Enww Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Problem Solution Solve product software problemsProduct software problems Printers folder Solve common Mac problems Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Print cartridges Order parts, accessories, and suppliesPart numbers Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support Repack the product Enww Product specifications Physical specifications Environment Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoNon-U.S. returns Chemical substances Material Safety Data Sheet Msds PaperMaterial restrictions For more information Declaration of conformity Supplementary Information European Contact 173 Boise, Idaho USA Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan EMC statement Korea Laser statement for Finland Luokan 1 laserlaite GS statement Germany Additional statements for wireless products Korean statement Taiwan statement Enww Index Help Enww Enww Unix WPS Page CE873-90901* *CE873-90901