Computer is unable to communicate with the product | HP CP1520

The computer is unable to communicate with the product

1.Test network communication by pinging the network.

a.Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd.

b.Type ping followed by the IP address for your product.

c.If the window displays round-trip times, the network is working.

2.If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network.

The product is using incorrect link and duplex settings for the network

Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network.

New software programs might be causing compatibility problems

Verify that any new software programs are correctly installed and that they use the correct printer driver.

The computer or workstation might be set up incorrectly

1.Check the network drivers, printer drivers, and the network redirection.

2.Verify that the operating system is configured correctly.

The product is disabled, or other network settings are incorrect

1.Review the configuration page to check the status of the network protocol. Enable it if necessary.

2.Reconfigure the network settings if necessary.

142 Chapter 10 Solve problems

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HP CP1520 manual Computer is unable to communicate with the product, Computer or workstation might be set up incorrectly

Contents

User Guide Page HP LaserJet Pro CP1520 color printer series Copyright and License Trademark Credits Conventions used in this guide Iv Conventions used in this guide Table of contents Use the product with Mac Vii Color 111 132 151 153163 165 181 Product basics Product comparison HP LaserJet Pro CP1520 color printer series Environmental features Accessibility features Product views Front view Back view Interface connections Serial number and model number location NNB Control panel layout Enww Control panel menus Reports menu Quick Forms menu System Setup menu Only. To configure the product to Control panel buttonThreshold Cartridge. You can acknowledge Touch the System Setup When you choose to replaceDark Default is Regular Menu item Sub-menu item Description Service menu Network Setup menu Software for Windows Supported operating systems for Windows Supported printer drivers for WindowsSelect the correct printer driver for Windows HP PCL 6 driver description Change print job settings HP UPD PCL 5 driver descriptionPrint Click Properties or Preferences Change printer-driver settings for Windows Change the default settings for all print jobsChange the product configuration settings Remove software for Windows Supported utilities for WindowsWindows XP Windows Vista and Windows Other Windows components and utilities Software for other operating systemsSoftware Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems for Mac Supported printer drivers for Mac Install software for Mac computers on a wired network IP Install the softwareObtain the IP address Install software for Mac computers on a wireless network Connect the product to a wireless network using WPSConnect the product to a wireless network using a USB cable Change printer-driver settings for Mac Remove software from Mac operating systemsSoftware for Mac computers HP Utility for Mac HP Utility features Supported utilities for MacintoshOpen the HP Utility Cancel a print job with Mac Create and use printing presets with MacPrint with Mac Change the paper size and type with Mac Resize documents or print on a custom paper size with Mac Print a cover page with MacUse watermarks with Mac Orientation options Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacPrint on both sides manually Use the Services menu with Mac Set the color options with Mac Connect the product CD installation Supported operating systems for networksConnect with USB Printer sharing disclaimer Install the product on a wired network Connect to a networkSupported network protocols Obtain the IP address Install the software Connect the product to a wireless network using WPS Connect the product to a wireless network using a USB cable Disconnect from the wireless network Reduce interference on a wireless network Advanced wireless setup Wireless communication modesWireless security Configure IP network settings View or change network settingsConnect the product to an ad-hoc wireless network Set or change the product password Link speed and duplex settings Enww Paper and print media Understand paper use Special paper guidelinesMedia type Change the printer driver to match the paper type and size Media type Do not Size Dimensions Supported paper sizes Paper type Dimensions1 Weight Capacity2 Paper orientation Supported paper types Load paper trays Load Tray Load paper trays Enww Configure trays Configure trays from the control panelPaper use Configure the product Print Enww Print tasks Cancel a print job Basic print tasks with Windows Open the printer driver with WindowsGet help for any printing option with Windows Save custom print settings for reuse with Windows Change the number of print copies with WindowsUse a printing shortcut with Windows Create printing shortcuts Select an existing shortcut as a base Print tasks Improve print quality with Windows Select the page size with Windows Select a custom page size with Windows Select the paper type with WindowsSelect the paper tray with Windows Print on both sides duplex with Windows Enww Print multiple pages per sheet with Windows Select page orientation with Windows Enww Set color options with Windows Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww Print on special paper, labels, or transparencies Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size Enww Add a watermark to a document with Windows Create a booklet with Windows Enww Enww Color Adjust color Change the color theme for a print jobChange the color options Setting description Manual color optionsEdge Control Setting description Setting options Halftone Use the HP EasyColor option for WindowsNeutral Grays Match colors Color Manage and maintain Print information pages Print information pages Use HP ToolboxFX View the HP ToolboxFX System Settings HP ToolboxFX sectionsStatus Event log Device Information Paper Setup Print QualityColor Calibration Print Density Paper Types Print Settings Network SettingsShop for Supplies Other Links Use the HP Embedded Web Server Open the HP Embedded Web Server HP Embedded Web Server features Status tabSystem tab Print tab Networking tab Use HP Web Jetadmin software Product security featuresAssign a system password Economy settings Manage supplies and accessoriesPowersave modes Print when a print cartridge reaches estimated end of life Manage print cartridges Print-cartridge storageHP policy on non-HP print cartridges HP fraud hotline and Web site Recycle supplies Print cartridge layout Replacement instructions Replace print cartridges Enww Enww Enww Install memory DIMMs Install memory DIMMs Enww Enable memory Click SettingsClick the Device Settings tab Next to Automatic Configuration , select Update Now Check Dimm installation Memory allocation Enww Clean the product Product updates Solve problems Self help Solve problems checklist Enww Factors that affect product performance Restore factory-settings Interpret control panel messages Control panel message typesControl panel messages Fuser error XX ErrorTurn off then on Fan error Service error Black in wrong position Black Very LowCyan Cartridge Low Cyan in wrong position Device error Genuine HP supply installedInstall Color cartridge Press OK Front door open Cleaning Page OK to start Load tray 1 plain SizeLoad tray 1 Type Size Magenta Cartridge Low Non HP supply installed Setup menu is set to StopPrint failure Off then on Used supply installed Press OK to continueUsed color Cartridge in use Used supplies in use Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear jams Jam locations Jam in Tray Enww Jam in Tray Jam in the fuser area Jam in the output bin Solve image quality problems Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for Mac Adjust color settings in the printer driver Change the color theme for a print jobChange the color options Use paper that meets HP specifications Print a cleaning Calibrate the product to align the colorsCheck the print cartridges Type of print cartridge Steps to resolve the problem Print the Supplies Status Interpret the Print Quality Inspect the print cartridge for damageSection Print-cartridge Use the printer driver that best meets your printing needs Repeating defectsHP PCL 6 driver HP UPD PS driver HP UPD PCL Product does not print or it prints slowly Product does not printProduct prints slowly Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Enww Cannot connect more computers to the wireless product Network does not appear in the wireless networks list Wireless network is not functioning Solve product software problems Product software problemsProblem Solution Printers folder Solve common Mac problems Printer driver is not listed in the Print & Fax listPrint job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbersPrint cartridges Cables and interfaces Service and support Hewlett-Packard limited warranty statement Page Data stored on the print cartridge End User License Agreement Transfer Enww OpenSSL Customer support Repack the product Enww Product specifications Physical specifications Environment Recommended Allowed Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoNon-U.S. returns Chemical substances Material Safety Data Sheet Msds PaperMaterial restrictions For more information Declaration of conformity Supplementary Information European Contact 173 Boise, Idaho USA Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea Laser statement for Finland Luokan 1 laserlaite GS statement Germany Additional statements for wireless products Korean statement Taiwan statement Enww Index Help Enww Enww Unix WPS Page CE873-90901* *CE873-90901