Control panel message | Status alert | Description | Recommended action |
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Misprint |
| Paper has been delayed as it | Press OK to clear the message. |
Press [OK] |
| moves through the product. |
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Non HP supply installed |
| A | If you believe you purchased an |
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| HP supply, go to www.hp.com/ |
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| Service or repairs that are |
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| required as a result of using non- |
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| HP supplies are not covered |
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| under HP warranty. |
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Print failure |
| The product cannot process the | Press OK to continue printing the |
Press [OK] If error repeats turn |
| page. | job, but output might be affected. |
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off then on |
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| If the error persists, turn the |
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| power off and then on. Resend |
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| the print job. |
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Rear door open |
| The product rear door is open. | Close the door. |
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Remove shipping locks from |
| A print cartridge shipping lock is | Be sure that the print cartridge |
<color> cartridge |
| installed. | shipping lock has been removed. |
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Remove shipping locks from |
| A print cartridge shipping lock is | Be sure that each print cartridge |
all cartridges |
| installed on one or more print | shipping lock (orange pull tab on |
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| cartridges. | the left end of new print |
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| cartridges) has been removed. |
Replace <color> | The print cartridge is at the end of |
| its useful like, and the At Very |
| Low menu item in the System |
| Setup menu is set to Stop. |
To ensure optimal print quality, HP recommends replacing the print cartridge at this point. You can continue printing until you notice a decrease in print quality. Actual cartridge life may vary. Once an HP supply has reached "very low", HP's premium Protection Warranty on that supply has ended. All print defects or cartridge failures incurred when an HP supply is used in continue at very low mode will not be considered to be defects in materials or workmanship in the supply under the HP Print Cartridge Warranty Statement.
Supplies low | More than one supply item is low. | Check the supply level gauges on |
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| the control panel, or print a |
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| supplies status page to |
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| determine which print cartridges |
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| are low. |
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| Printing will continue until a ”Very |
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| Low” message displays. |
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| Consider having replacement |
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| supplies on hand. |
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Unexpected size in tray # | The product has detected paper | Load the correct paper into the |
Load [size] Press [OK] | in the tray that does not match the | tray, or configure the tray for the |
configuration for the tray. | size that you have loaded. | |
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ENWW | Interpret control panel messages 123 |