Troubleshooting | HP File System Extender (FSE) guide

8 Troubleshooting

This chapter includes the following topics:

•Introduction, page 239

•FSE startup and shut-down problems, page 240

•Firebird server problems, page 244

•Communication problems, page 245

•SCSI problems, page 248

•Tape library problems, page 250

•Media management problems, page 252

•HSM file system mounting problems, page 255

•HSM file system filter problems, page 258

•Migration problems, page 260

•Recall problems, page 263

•Backup, restore, and recovery problems, page 265

•Sharing problems, page 269

•Other problems, page 270

•FSE troubleshooting tools, page 274

•Debugging FSE processes, page 275

•Contacting support, page 282

•FSE error codes, page 283

Introduction

In this chapter, the most common errors regarding configuration and use of FSE are presented, including instructions on how to collect debug traces for different kinds of FSE activities. It also contains a list of all errors that can be issued by the FSE implementation, with a one-line explanation for each.

For most common errors regarding installation, upgrade, and uninstallation of FSE, see the FSE installation guide for a particular platform.

If you have a problem with FSE, you should check the FSE documentation before contacting your HP technical support representative. This chapter gives you some clues on what is happening with FSE and how to solve your problem. Usually you first need to check the FSE event log (named fse.log) for indications of problems. Its location is platform-dependent.

Linux specific

FSE event log is located in the directory /var/opt/fse/log.

Windows specific

FSE event log is located in the directory %InstallPath%\var\log.

The value of %InstallPath% depends on the choice made in the FSE installation process. It defaults to C:\Program Files\Hewlett-Packard\FSE.

If you have already analyzed your problem and could not find a solution in FSE and other relevant documentation, you must collect relevant information about your FSE system configuration, your specific situation, and the symptoms that you are experiencing. Such a prepared data set will speed up the problem investigation and its resolution when contacting your HP technical support representative. For more information, see ”Contacting support” on page 282.

HP StorageWorks File System Extender Software user guide 239

File System Extender (FSE) specifications

HP File System Extender (FSE) is a sophisticated solution designed to optimize data storage management for enterprises that deal with large volumes of unstructured data. This technology addresses the challenges of data growth and the need for effective data retention strategies, enabling organizations to store and manage their information more efficiently.

One of the main features of HP FSE is its ability to intelligently migrate data between primary and secondary storage. By utilizing policies that determine when to move infrequently accessed files to lower-cost storage environments, FSE helps reduce the strain on primary storage systems and saves on costs associated with high-performance storage solutions. This tiered approach to data management ensures that organizations can access the data they need quickly while still maintaining an efficient overall storage architecture.

Another notable characteristic of HP FSE is its seamless integration with existing storage infrastructures. The solution works with a variety of storage systems, allowing organizations to utilize their current investments without the need for significant changes to their infrastructure. This interoperability is powered by advanced technologies that facilitate data migration and retrieval, ensuring a smooth transition for organizations looking to optimize their storage strategies.

Additionally, HP FSE is equipped with robust reporting and analytics capabilities. This functionality provides organizations with insights into their storage usage, helping them understand data patterns and optimize their storage environments accordingly. By having visibility into which files are accessed most frequently and which are rarely used, organizations can make informed decisions on data retention policies and storage management.

Security is paramount in data management, and HP FSE addresses this concern by implementing advanced data protection features. This includes data encryption, secure access controls, and compliance with industry regulations, ensuring that sensitive information is safeguarded throughout its lifecycle.

Overall, HP File System Extender is a comprehensive data storage solution that combines intelligent data management, seamless integration, insightful analytics, and robust security features. By leveraging these capabilities, organizations can efficiently manage their unstructured data, lower costs, and enhance operational efficiency, making it an invaluable tool in today’s data-driven landscape.

HP File System Extender (FSE) manual Troubleshooting

Models: File System Extender (FSE)