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HP M551DN manual Interpret control panel messages for supplies, 10.XX.YY Supply memory error

Models: M551DN

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Interpret control panel messages for supplies

The following table contains important information about supplies status messages.

10.XX.YY Supply memory error

Description

The product cannot read or write to at least one print-cartridge memory chip or a memory chip is missing from a print cartridge.

Memory chip memory errors

◦YY = 00

◦XX = 00 - Black

◦XX = 01 - Cyan

◦XX = 02 - Magenta

◦XX = 03 - Yellow

Memory chip missing errors

◦YY = 10

◦XX = 00 - Black

◦XX = 01 - Cyan

◦XX = 02 - Magenta

◦XX = 03 - Yellow

Recommended action

Reinstall the print cartridge, or install a new print cartridge.

Black cartridge low

Description

The print cartridge is nearing the estimated end of its useful life.

Recommended action

The product indicates when the print-cartridge level is low. The actual print-cartridge life remaining can vary. Consider having a replacement cartridge available to install when the print quality is no longer acceptable. The print cartridge does not need to be replaced now.

110 Chapter 7 Print cartridges, toner collection unit, and other supplies

ENWW

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HP M551DN manual Interpret control panel messages for supplies, 10.XX.YY Supply memory error, Black cartridge low

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with Mac Connect the product with Windows Paper and print media Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225 Appendix C Product specifications 235 Appendix D Regulatory information 237 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front view Product back view Interface ports Serial number and model number location Control panel menus Control-panel layout Control-panel help Control panel menus Sign In menuRetrieve Job From USB menu Navigate the control-panel menus Retrieve Job From Device Memory menu 3Retrieve Job From Device Memory menu Supplies menu 4Supplies menu Supplies menu Trays menu Trays menu Administration menu General Settings menu7General Settings menu Reports menu AM/PM Enww Enww Enww Retrieve From USB Settings menu General Print Settings menuRetrieve From USB Settings menu General Print Settings menu 10Default Print Options menu Default Print Options menu9General Print Settings menu Enww Display Settings menu Display Settings menu Manage Supplies menu 12Manage Supplies menu Manage Trays menu 13Manage Trays menu Jetdirect Menu Network Settings menu14Network Settings menu Keep 802.1x Reset Keep Reset Security Yes15Jetdirect Menu Enww Enww Troubleshooting menu 16Troubleshooting menu Troubleshooting menu Device Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 17Backup/Restore menu USB Firmware Upgrade menu Service menu Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP PCL 6 driver HP UPD PCL 6 driverHP UPD PS driver HP UPD PCL 5 driver UPD installation modes HP Universal Print Driver UPD Change print job settings for Windows Priority print settings for WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Remove the printer driver from Windows Windows XPClick Start, Control Panel, and then Add or Remove Programs Windows Vista HP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP ePrint Software for other operating systems Software Enww Use the product with Mac Supported operating systems and printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Administration Reports Configuration/Status Pages Install software for Mac computers on a wired networkConfigure the IP address Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & Fax Change print job settings for Mac Priority print settings for MacChange the default settings for all print jobs Change the product configuration settings HP Printer Utility features Software for Mac computersHP Printer Utility for Mac Open the HP Printer Utility Supported utilities for Mac HP Embedded Web ServerHP ePrint AirPrint Cancel a print job with a Mac Basic print tasks with MacChange the paper size and type with Mac Resize documents or print on a custom paper size with Mac Create and use printing presets with Mac Create a printing presetUse printing presets Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print on both sides manually Store jobs with Mac Solve problems with a Mac Use the Services menu with MacSelect the Device Maintenance tab Select the Services on the Web tab Enww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB Connect to a network with Windows Supported network protocols1Supported network protocols Network type Supported protocols 2Advanced Security features for network management Service name Description Install the product on a wired network with Windows Configure the IP address Install the software Set or change the network password Configure network settings with WindowsView or change network settings Administration Network Settings Jetdirect Menu TCP/IP IPv6 Settings Address Manual Settings Enable IPv6 Settings Address Setting Description Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww 1Supported paper and print media sizes Size and dimensions Tray Tray 3 optionalSupported paper sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optional Paper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacity Tray and bin capacity Load paper trays Load Tray Load paper trays Print envelopes Address type Left margin Top margin Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays Tray Enww Tray 2 or optional Tray Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Automatic overhead transparency sensing auto sense mode Auto-sense settingsSelect the paper by source, type, or size Source Type and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part number Supplies views Print cartridge views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at or near end of life Store and recycle supplies HP anticounterfeit Web siteRecycle supplies Print-cartridge storage Replacement instructions Replace the print cartridge Replacement instructions Replace the toner collection unit Enww Enww Check the print cartridges Solve problems with suppliesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Repeating defects Print the Supplies Status 10.XX.YY Supply memory error Memory chip memory errorsMemory chip missing errors Interpret control panel messages for supplies Cyan cartridge very low Black cartridge very lowCyan cartridge low Fuser kit low Fuser kit very lowIncompatible color cartridge Incompatible fuser Magenta cartridge low Magenta cartridge very lowReplace color cartridge Replace fuser kit Replace Supplies Replace toner collection unit Supplies very low Supplies in wrong positionSupplies low Unsupported supply installed Toner Collection Unit Almost FullUsed supply in use Wrong cartridge in color slot Yellow cartridge low Yellow cartridge very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Save custom print settings for reuse with Windows Get help for any printing option with WindowsChange the number of print copies with Windows Use a printing shortcut with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Job Storage Mode area, click the Proof and Hold option Delete a stored jobSet job storage options with Windows Print one copy for proof before printing all the copies Temporarily store a job on the product Permanently store a job on the product Specify a name for the stored job Receive notification when someone prints a stored jobSet the user name for a stored job Supported glossy paper Print special jobs with WindowsPrint business graphics or marketing material Supported tough paper Print weatherproof maps and outdoor signsSet the duplex alignment Walk-up USB printing Open the Retrieve Job From USB menu Color Click Properties or Preferences Adjust color/color settingsChange the color theme for a print job Change the color options Manual color options Setting description Setting options Edge Control 1Manual color optionsHalftone Neutral Grays Use HP EasyColor Match colors to your computer screen Sample book color matching Pantone color matching Administration Reports Other PagesPrint color samples Enww Manage and maintain Configuration Print information pages1Reports menu Other Pages Demonstration Are installed Use the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab 2HP Embedded Web Server Information tab Print tab 4HP Embedded Web Server Print tab Troubleshooting tab HP Web Services tabSecurity tab Networking tab Other Links list 7HP Embedded Web Server Other Links list Use HP Web Jetadmin Product security features Security statementsIP Security Secure the HP Embedded Web Server Erase Job Data Erase Job DataData affected Click the HP Secure High Performance Hard Disk Drive link Open the Access Control menu Secure stored jobsLock the control panel menus Lock the formatter cage Economy settings Powersave modesDisable or enable sleep mode Administration General Settings Energy Settings Set the sleep timer Sleep Timer Settings Sleep/Auto Off TimerEnabled Disabled Set the sleep schedule Clean the product Product updatesClean the paper path Device Maintenance Calibrate/Cleaning Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory Settings Interpret control-panel messages Control-panel message typesControl-panel messages Message type Description Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Enww Clear jams Jam locations Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam Recovery Paper does not feed automatically Cause Solution Paper does not feed automatically Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print quality None Adjust color settings in the printer driverChange the color theme for a print job Use paper that meets HP specifications Change the color options Calibrate the product to align colors Print a cleaningDevice Maintenance Calibrate/Cleaning Full Calibration Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Accessories Part numbersPrint cartridges and toner collection unit Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Physical specifications Table C-1Product dimensionsProduct Height Depth Width Weight Product Height Depth Width Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Paper Material restrictionsNon-U.S. returns Residents of Alaska and Hawaii Enww Supplementary Information Declaration of conformityEnergy Use For Regulatory Topics only, contact Boise, Idaho USASeptember Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan Luokan 1 laserlaite EMC statement Korea Laser statement for FinlandGS statement Germany Restriction on Hazardous Substances statement Ukraine Enww Index Symbols/NumericsAccessories Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908