Laserjet Enterprise 500 Color
Page
 HP LaserJet Enterprise 500 color M551
 Trademark Credits
Copyright and License
 Conventions used in this guide
 Conventions used in this guide
 Table of contents
 Use the product with Mac
Software for Windows
 Paper and print media
Connect the product with Windows
 Print cartridges, toner collection unit, and other supplies
 Print tasks 119
 Color 159
 Manage and maintain 167
 Solve problems 183
 Appendix B Service and support 225
Appendix a Supplies and accessories 221
 Appendix D Regulatory information 237
Appendix C Product specifications 235
 Index 249
 Xvi
 Product basics
 Product comparison
 ModelFeatures
 Environmental features
 Accessibility features
 Product front view
Product views
 Interface ports
Product back view
 Serial number and model number location
 Control panel menus
 Control-panel layout
 Control-panel help
 Sign In menu
Control panel menus
Retrieve Job From USB menu
Navigate the control-panel menus
 3Retrieve Job From Device Memory menu
Retrieve Job From Device Memory menu
 4Supplies menu
Supplies menu
 Supplies menu
 Trays menu
Trays menu
 General Settings menu
Administration menu
7General Settings menu
Reports menu
 AM/PM
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 General Print Settings menu
Retrieve From USB Settings menu
Retrieve From USB Settings menu
General Print Settings menu
 9General Print Settings menu
Default Print Options menu
10Default Print Options menu
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 Display Settings menu
Display Settings menu
 12Manage Supplies menu
Manage Supplies menu
 13Manage Trays menu
Manage Trays menu
 14Network Settings menu
Network Settings menu
Jetdirect Menu
 15Jetdirect Menu
802.1x Reset Keep Reset Security Yes
Keep
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 16Troubleshooting menu
Troubleshooting menu
 Troubleshooting menu
 Backup/Restore menu
Device Maintenance menu
Calibrate/Cleaning menu
17Backup/Restore menu
 Service menu
USB Firmware Upgrade menu
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 Software for Windows
 Select the correct printer driver for Windows
Supported operating systems and printer drivers for Windows
 HP UPD PCL 6 driver
HP PCL 6 driver
HP UPD PS driver
HP UPD PCL 5 driver
 HP Universal Print Driver UPD
UPD installation modes
 Priority print settings for Windows
Change print job settings for Windows
Change the default settings for all print jobs
Windows 7 Click Start, and then click Devices and Printers
 Click the Device Settings tab
Change the product configuration settings
 Windows XP
Remove the printer driver from Windows
Click Start, Control Panel, and then Add or Remove Programs
Windows Vista
 Supported utilities for Windows
HP Web Jetadmin
HP Embedded Web Server
HP ePrint
 Software
Software for other operating systems
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 Use the product with Mac
 Software for Mac
Install software for Mac operating systems
Supported operating systems and printer drivers for Mac
 Configure the IP address
Install software for Mac computers on a wired network
Administration Reports Configuration/Status Pages
 Install the software
 Open System Preferences Select Print & Fax
Remove the printer driver from Mac operating systems
 Priority print settings for Mac
Change print job settings for Mac
Change the default settings for all print jobs
Change the product configuration settings
 Software for Mac computers
HP Printer Utility features
HP Printer Utility for Mac
Open the HP Printer Utility
 HP Embedded Web Server
Supported utilities for Mac
HP ePrint
AirPrint
 Basic print tasks with Mac
Cancel a print job with a Mac
Change the paper size and type with Mac
Resize documents or print on a custom paper size with Mac
 Create a printing preset
Create and use printing presets with Mac
Use printing presets
Print a cover page with Mac
 Print on both sides of the page duplex printing with Mac
Print multiple pages on one sheet of paper with Mac
Use automatic duplex printing
Print on both sides manually
 Store jobs with Mac
 Use the Services menu with Mac
Solve problems with a Mac
Select the Device Maintenance tab
Select the Services on the Web tab
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 Connect the product with Windows
 Printer sharing disclaimer Connect with USB
CD installation
 Supported network protocols
Connect to a network with Windows
1Supported network protocols
Network type Supported protocols
 Service name Description
2Advanced Security features for network management
 Configure the IP address
Install the product on a wired network with Windows
 Install the software
 View or change network settings
Configure network settings with Windows
Set or change the network password
 TCP/IP
Administration Network Settings Jetdirect Menu
 IPv6 Settings Address
IPv6 Settings Address Manual Settings Enable
 Administration Network Settings Jetdirect Menu Link Speed
Link speed and duplex settings
Setting Description Auto
 Paper and print media
 Special paper guidelines
Understand paper use
Media type Do not
 Understand paper use
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 Supported paper sizes
Size and dimensions Tray Tray 3 optional
1Supported paper and print media sizes
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 Paper type Tray Tray 2 Tray 3 optional
Supported paper types
 Paper type Tray Tray 3 optional
 Tray and bin capacity
Tray or bin Paper type Specifications Quantity
 Tray and bin capacity
 Load Tray
Load paper trays
 Load paper trays
 Address type Left margin Top margin
Print envelopes
 Load the optional 500-sheet paper and heavy media tray Tray
 Load standard-sized paper into Tray
 Load custom-size paper into Tray
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 Tray
Paper orientation for loading trays
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 Tray 2 or optional Tray
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 Configure a tray when loading paper
Configure trays
Configure a tray to match print job settings
Configure a tray from the control panel
 Auto-sense settings
Automatic overhead transparency sensing auto sense mode
Select the paper by source, type, or size
Source
 Type and size
 Print cartridges, toner collection unit, and other supplies
 Color Cartridge number Part number
Printer sharing disclaimer Supplies information
 Print cartridge views
Supplies views
 Print when a print cartridge is at or near end of life
Change settings for print cartridges
Manage print cartridges
 HP anticounterfeit Web site
Store and recycle supplies
Recycle supplies
Print-cartridge storage
 Replace the print cartridge
Replacement instructions
 Replacement instructions
 Replace the toner collection unit
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 Type of print cartridge Steps to resolve the problem
Solve problems with supplies
Check the print cartridges
 Inspect the print cartridge for damage
 Print the Supplies Status
Repeating defects
 Memory chip memory errors
10.XX.YY Supply memory error
Memory chip missing errors
Interpret control panel messages for supplies
 Cyan cartridge low
Black cartridge very low
Cyan cartridge very low
 Fuser kit very low
Fuser kit low
Incompatible color cartridge
Incompatible fuser
 Magenta cartridge very low
Magenta cartridge low
Replace color cartridge
Replace fuser kit
 Replace toner collection unit
Replace Supplies
 Supplies low
Supplies in wrong position
Supplies very low
 Toner Collection Unit Almost Full
Unsupported supply installed
Used supply in use
Wrong cartridge in color slot
 Yellow cartridge very low
Yellow cartridge low
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 Print tasks
 Cancel a print job with Windows
 Open the printer driver with Windows
Basic print tasks with Windows
 Get help for any printing option with Windows
Save custom print settings for reuse with Windows
Change the number of print copies with Windows
Use a printing shortcut with Windows
 Click the Printing Shortcuts tab
 Create printing shortcuts
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 Improve print quality with Windows
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 Manually print on both sides with Windows
Print on both sides duplex with Windows
 Automatically print on both sides with Windows
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 Print multiple pages per sheet with Windows
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 Select page orientation with Windows
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 Set color options with Windows
 Use HP ePrint
 Print colored text as black grayscale with Windows
Additional print tasks with Windows
 Print on preprinted letterhead or forms with Windows
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 On the File menu in the software program, click Print
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 Print the first or last page on different paper with Windows
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 Scale a document to fit page size with Windows
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 Add a watermark to a document with Windows
 Create a booklet with Windows
 Use job storage features with Windows
 Create a stored job with Windows
 Print a stored job
 Delete a stored job
Job Storage Mode area, click the Proof and Hold option
Set job storage options with Windows
Print one copy for proof before printing all the copies
 Permanently store a job on the product
Temporarily store a job on the product
 Set the user name for a stored job
Receive notification when someone prints a stored job
Specify a name for the stored job
 Print business graphics or marketing material
Print special jobs with Windows
Supported glossy paper
 Set the duplex alignment
Print weatherproof maps and outdoor signs
Supported tough paper
 Open the Retrieve Job From USB menu
Walk-up USB printing
 Color
 Change the color theme for a print job
Adjust color/color settings
Click Properties or Preferences
 Manual color options
Change the color options
 1Manual color options
Setting description Setting options Edge Control
Halftone
Neutral Grays
 Use HP EasyColor
 Sample book color matching
Match colors to your computer screen
 Print color samples
Administration Reports Other Pages
Pantone color matching
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 Manage and maintain
 Print information pages
Configuration
1Reports menu
Other Pages Demonstration
 Are installed
 Use the HP Embedded Web Server
 Information tab
HP Embedded Web Server features
General tab
2HP Embedded Web Server Information tab
 4HP Embedded Web Server Print tab
Print tab
 HP Web Services tab
Troubleshooting tab
Security tab
Networking tab
 7HP Embedded Web Server Other Links list
Other Links list
 Use HP Web Jetadmin
 Security statements
Product security features
IP Security
Secure the HP Embedded Web Server
 Erase Job Data
Erase Job Data
Data affected
Click the HP Secure High Performance Hard Disk Drive link
 Secure stored jobs
Open the Access Control menu
Lock the control panel menus
Lock the formatter cage
 Powersave modes
Economy settings
Disable or enable sleep mode
Administration General Settings Energy Settings
 Sleep Timer Settings Sleep/Auto Off Timer
Set the sleep timer
Enabled Disabled
Set the sleep schedule
 Product updates
Clean the product
Clean the paper path
Device Maintenance Calibrate/Cleaning
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 Solve problems
 Self help
 Solve general problems checklist
 Factors that affect product performance
 Administration General Settings Restore Factory Settings
Restore factory settings
 Control-panel message types
Interpret control-panel messages
Control-panel messages
Message type Description
 Product does not pick up paper
Paper feeds incorrectly or becomes jammed
Product picks up multiple sheets of paper
Prevent paper jams
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 Jam locations
Clear jams
 Clear jams in the output bin area
 Clear jams in Tray
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 Clear jams in Tray
 Clear jams in the right door
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 Clear jams in the lower right door Tray
 Administration General Settings Jam Recovery
Change jam recovery
 Paper does not feed automatically
Paper does not feed automatically Cause Solution
 Change the paper type setting for Windows
Use the correct paper type setting in the printer driver
Change the paper type setting for Mac
Improve print quality
 Change the color theme for a print job
Adjust color settings in the printer driver
None
 Change the color options
Use paper that meets HP specifications
 Device Maintenance Calibrate/Cleaning Full Calibration
Print a cleaning
Calibrate the product to align colors
 Use the printer driver that best meets your printing needs
 HP UPD PCL
 Product does not print
Product does not print or it prints slowly
 Product prints slowly
 File does not print from the USB storage accessory
Solve walk-up USB printing problems
 Solve walk-up USB printing problems
 Solve direct-connect problems
Solve connectivity problems
Solve network problems
Computer is using the incorrect IP address for the product
 Computer is unable to communicate with the product
Computer or workstation might be set up incorrectly
 Click Settings
Solve product software problems with Windows
Product is in Ready mode, but nothing prints
 Click Devices and Printers
 Print job was not sent to the product that you wanted
Solve product software problems with Mac
 Hardware troubleshooting
Software troubleshooting
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 Supplies and accessories
 Order parts, accessories, and supplies
 Part numbers
Accessories
Print cartridges and toner collection unit
Cables and interfaces
 Maintenance kits
 Service and support
 Hewlett-Packard limited warranty statement
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 Data stored on the print cartridge
 End User License Agreement
 Transfer
 OpenSSL
 Customer self-repair warranty service
 Customer support
 Product specifications
 Table C-1Product dimensions
Physical specifications
Product Height Depth Width Weight
Product Height Depth Width
 Regulatory information
 FCC regulations
 Environmental product stewardship program
 United States and Puerto Rico
Return and recycling instructions
Multiple returns more than one cartridge
Single returns
 Material restrictions
Paper
Non-U.S. returns
Residents of Alaska and Hawaii
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 Energy Use
Declaration of conformity
Supplementary Information
 September
Boise, Idaho USA
For Regulatory Topics only, contact
 Laser safety
Safety statements
Vcci statement Japan Power cord instructions
Power cord statement Japan
 GS statement Germany
EMC statement Korea Laser statement for Finland
Luokan 1 laserlaite
 Restriction on Hazardous Substances statement Ukraine
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 Accessories
Symbols/Numerics
Index
 Settings Firmware Retrieve job from device
 HP Printer Utility
 Msds
 Stored jobs 152 Printing from Tray Printing on both sides
 TCP/IP
 Msds
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