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HP M551DN manual Enww

Models: M551DN

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5.Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides so they are touching the paper stack without bending it.

6.Make sure that the tray is fully inserted in the product.

7.If you are printing on heavy, embossed, or perforated paper, use the manual feed feature and feed sheets one at a time.

190 Chapter 11 Solve problems

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HP M551DN manual Enww

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with MacConnect the product with Windows Paper and print mediaPrint cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225Appendix C Product specifications 235 Appendix D Regulatory information 237Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front viewProduct back view Interface portsSerial number and model number location Control panel menus Control-panel layout Control-panel help Control panel menus Sign In menuRetrieve Job From USB menu Navigate the control-panel menusRetrieve Job From Device Memory menu 3Retrieve Job From Device Memory menuSupplies menu 4Supplies menuSupplies menu Trays menu Trays menuAdministration menu General Settings menu7General Settings menu Reports menuAM/PM Enww Enww Enww Retrieve From USB Settings menu General Print Settings menuRetrieve From USB Settings menu General Print Settings menu9General Print Settings menu Default Print Options menu10Default Print Options menu Enww Display Settings menu Display Settings menuManage Supplies menu 12Manage Supplies menuManage Trays menu 13Manage Trays menu14Network Settings menu Network Settings menuJetdirect Menu 15Jetdirect Menu 802.1x Reset Keep Reset Security YesKeep Enww Enww Troubleshooting menu 16Troubleshooting menuTroubleshooting menu Device Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 17Backup/Restore menuUSB Firmware Upgrade menu Service menuEnww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for WindowsHP PCL 6 driver HP UPD PCL 6 driverHP UPD PS driver HP UPD PCL 5 driverUPD installation modes HP Universal Print Driver UPDChange print job settings for Windows Priority print settings for WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and PrintersChange the product configuration settings Click the Device Settings tabRemove the printer driver from Windows Windows XPClick Start, Control Panel, and then Add or Remove Programs Windows VistaHP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP ePrintSoftware for other operating systems SoftwareEnww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & FaxChange print job settings for Mac Priority print settings for MacChange the default settings for all print jobs Change the product configuration settingsHP Printer Utility features Software for Mac computersHP Printer Utility for Mac Open the HP Printer UtilitySupported utilities for Mac HP Embedded Web ServerHP ePrint AirPrintCancel a print job with a Mac Basic print tasks with MacChange the paper size and type with Mac Resize documents or print on a custom paper size with MacCreate and use printing presets with Mac Create a printing presetUse printing presets Print a cover page with MacPrint multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print on both sides manuallyStore jobs with Mac Solve problems with a Mac Use the Services menu with MacSelect the Device Maintenance tab Select the Services on the Web tabEnww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USBConnect to a network with Windows Supported network protocols1Supported network protocols Network type Supported protocols2Advanced Security features for network management Service name DescriptionInstall the product on a wired network with Windows Configure the IP addressInstall the software View or change network settings Configure network settings with WindowsSet or change the network password Administration Network Settings Jetdirect Menu TCP/IPIPv6 Settings Address Manual Settings Enable IPv6 Settings AddressAdministration Network Settings Jetdirect Menu Link Speed Link speed and duplex settingsSetting Description Auto Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Enww Supported paper sizes Size and dimensions Tray Tray 3 optional1Supported paper and print media sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optionalPaper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacityTray and bin capacity Load paper trays Load TrayLoad paper trays Print envelopes Address type Left margin Top marginLoad the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays TrayEnww Tray 2 or optional Tray Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panelAutomatic overhead transparency sensing auto sense mode Auto-sense settingsSelect the paper by source, type, or size SourceType and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part numberSupplies views Print cartridge viewsPrint when a print cartridge is at or near end of life Change settings for print cartridgesManage print cartridges Store and recycle supplies HP anticounterfeit Web siteRecycle supplies Print-cartridge storageReplacement instructions Replace the print cartridgeReplacement instructions Replace the toner collection unit Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies Status10.XX.YY Supply memory error Memory chip memory errorsMemory chip missing errors Interpret control panel messages for suppliesCyan cartridge low Black cartridge very lowCyan cartridge very low Fuser kit low Fuser kit very lowIncompatible color cartridge Incompatible fuserMagenta cartridge low Magenta cartridge very lowReplace color cartridge Replace fuser kitReplace Supplies Replace toner collection unitSupplies low Supplies in wrong positionSupplies very low Unsupported supply installed Toner Collection Unit Almost FullUsed supply in use Wrong cartridge in color slotYellow cartridge low Yellow cartridge very lowEnww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with WindowsSave custom print settings for reuse with Windows Get help for any printing option with WindowsChange the number of print copies with Windows Use a printing shortcut with WindowsClick the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with WindowsAutomatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Job Storage Mode area, click the Proof and Hold option Delete a stored jobSet job storage options with Windows Print one copy for proof before printing all the copiesTemporarily store a job on the product Permanently store a job on the productSet the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper Set the duplex alignment Print weatherproof maps and outdoor signsSupported tough paper Walk-up USB printing Open the Retrieve Job From USB menuColor Change the color theme for a print job Adjust color/color settingsClick Properties or Preferences Change the color options Manual color optionsSetting description Setting options Edge Control 1Manual color optionsHalftone Neutral GraysUse HP EasyColor Match colors to your computer screen Sample book color matchingPrint color samples Administration Reports Other PagesPantone color matching Enww Manage and maintain Configuration Print information pages1Reports menu Other Pages DemonstrationAre installed Use the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab 2HP Embedded Web Server Information tabPrint tab 4HP Embedded Web Server Print tabTroubleshooting tab HP Web Services tabSecurity tab Networking tabOther Links list 7HP Embedded Web Server Other Links listUse HP Web Jetadmin Product security features Security statementsIP Security Secure the HP Embedded Web ServerErase Job Data Erase Job DataData affected Click the HP Secure High Performance Hard Disk Drive linkOpen the Access Control menu Secure stored jobsLock the control panel menus Lock the formatter cageEconomy settings Powersave modesDisable or enable sleep mode Administration General Settings Energy SettingsSet the sleep timer Sleep Timer Settings Sleep/Auto Off TimerEnabled Disabled Set the sleep scheduleClean the product Product updatesClean the paper path Device Maintenance Calibrate/CleaningEnww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory SettingsInterpret control-panel messages Control-panel message typesControl-panel messages Message type DescriptionPaper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jamsEnww Clear jams Jam locationsClear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam RecoveryPaper does not feed automatically Cause Solution Paper does not feed automaticallyUse the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print qualityChange the color theme for a print job Adjust color settings in the printer driverNone Use paper that meets HP specifications Change the color optionsDevice Maintenance Calibrate/Cleaning Full Calibration Print a cleaningCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve walk-up USB printing problems Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productClick Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wantedSoftware troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Accessories Part numbersPrint cartridges and toner collection unit Cables and interfacesMaintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Physical specifications Table C-1Product dimensionsProduct Height Depth Width Weight Product Height Depth WidthRegulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returnsPaper Material restrictionsNon-U.S. returns Residents of Alaska and HawaiiEnww Energy Use Declaration of conformitySupplementary Information September Boise, Idaho USAFor Regulatory Topics only, contact Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement JapanGS statement Germany EMC statement Korea Laser statement for FinlandLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Accessories Symbols/NumericsIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908