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HP M551DN manual Change jam recovery, Administration General Settings Jam Recovery

Models: M551DN

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Change jam recovery

This product provides jam recovery, a feature that you can use to reprint jammed pages. The following options are available:

●Auto — The product attempts to reprint jammed pages when sufficient memory is available.

●Off — The product does not attempt to reprint jammed pages. Because no memory is used to store the most recent pages, performance is optimal.

NOTE: When using this option, if the product runs out of paper and the job is being printed on both sides, some pages can be lost.

●On — The product always reprints jammed pages. Additional memory is allocated to store the last few pages printed. This might cause overall performance to suffer.

1.At the product control panel, press the Home button.

2.Open the following menus:

●Administration

●General Settings

●Jam Recovery

3.Select the appropriate setting, and then press the OK button.

202 Chapter 11 Solve problems

ENWW

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HP M551DN manual Change jam recovery, Administration General Settings Jam Recovery

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with Mac Connect the product with Windows Paper and print media Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225 Appendix C Product specifications 235 Appendix D Regulatory information 237 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front view Product back view Interface ports Serial number and model number location Control panel menus Control-panel layout Control-panel help Control panel menus Sign In menuRetrieve Job From USB menu Navigate the control-panel menus Retrieve Job From Device Memory menu 3Retrieve Job From Device Memory menu Supplies menu 4Supplies menu Supplies menu Trays menu Trays menu Administration menu General Settings menu7General Settings menu Reports menu AM/PM Enww Enww Enww Retrieve From USB Settings menu General Print Settings menuRetrieve From USB Settings menu General Print Settings menu 9General Print Settings menu Default Print Options menu10Default Print Options menu Enww Display Settings menu Display Settings menu Manage Supplies menu 12Manage Supplies menu Manage Trays menu 13Manage Trays menu 14Network Settings menu Network Settings menuJetdirect Menu 15Jetdirect Menu 802.1x Reset Keep Reset Security YesKeep Enww Enww Troubleshooting menu 16Troubleshooting menu Troubleshooting menu Device Maintenance menu Backup/Restore menuCalibrate/Cleaning menu 17Backup/Restore menu USB Firmware Upgrade menu Service menu Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP PCL 6 driver HP UPD PCL 6 driverHP UPD PS driver HP UPD PCL 5 driver UPD installation modes HP Universal Print Driver UPD Change print job settings for Windows Priority print settings for WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Remove the printer driver from Windows Windows XPClick Start, Control Panel, and then Add or Remove Programs Windows Vista HP Web Jetadmin Supported utilities for WindowsHP Embedded Web Server HP ePrint Software for other operating systems Software Enww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & Fax Change print job settings for Mac Priority print settings for MacChange the default settings for all print jobs Change the product configuration settings HP Printer Utility features Software for Mac computersHP Printer Utility for Mac Open the HP Printer Utility Supported utilities for Mac HP Embedded Web ServerHP ePrint AirPrint Cancel a print job with a Mac Basic print tasks with MacChange the paper size and type with Mac Resize documents or print on a custom paper size with Mac Create and use printing presets with Mac Create a printing presetUse printing presets Print a cover page with Mac Print multiple pages on one sheet of paper with Mac Print on both sides of the page duplex printing with MacUse automatic duplex printing Print on both sides manually Store jobs with Mac Solve problems with a Mac Use the Services menu with MacSelect the Device Maintenance tab Select the Services on the Web tab Enww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB Connect to a network with Windows Supported network protocols1Supported network protocols Network type Supported protocols 2Advanced Security features for network management Service name Description Install the product on a wired network with Windows Configure the IP address Install the software View or change network settings Configure network settings with WindowsSet or change the network password Administration Network Settings Jetdirect Menu TCP/IP IPv6 Settings Address Manual Settings Enable IPv6 Settings Address Administration Network Settings Jetdirect Menu Link Speed Link speed and duplex settingsSetting Description Auto Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Enww Supported paper sizes Size and dimensions Tray Tray 3 optional1Supported paper and print media sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optional Paper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacity Tray and bin capacity Load paper trays Load Tray Load paper trays Print envelopes Address type Left margin Top margin Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays Tray Enww Tray 2 or optional Tray Enww Configure trays Configure a tray when loading paperConfigure a tray to match print job settings Configure a tray from the control panel Automatic overhead transparency sensing auto sense mode Auto-sense settingsSelect the paper by source, type, or size Source Type and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part number Supplies views Print cartridge views Print when a print cartridge is at or near end of life Change settings for print cartridgesManage print cartridges Store and recycle supplies HP anticounterfeit Web siteRecycle supplies Print-cartridge storage Replacement instructions Replace the print cartridge Replacement instructions Replace the toner collection unit Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies Status 10.XX.YY Supply memory error Memory chip memory errorsMemory chip missing errors Interpret control panel messages for supplies Cyan cartridge low Black cartridge very lowCyan cartridge very low Fuser kit low Fuser kit very lowIncompatible color cartridge Incompatible fuser Magenta cartridge low Magenta cartridge very lowReplace color cartridge Replace fuser kit Replace Supplies Replace toner collection unit Supplies low Supplies in wrong positionSupplies very low Unsupported supply installed Toner Collection Unit Almost FullUsed supply in use Wrong cartridge in color slot Yellow cartridge low Yellow cartridge very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Save custom print settings for reuse with Windows Get help for any printing option with WindowsChange the number of print copies with Windows Use a printing shortcut with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Job Storage Mode area, click the Proof and Hold option Delete a stored jobSet job storage options with Windows Print one copy for proof before printing all the copies Temporarily store a job on the product Permanently store a job on the product Set the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper Set the duplex alignment Print weatherproof maps and outdoor signsSupported tough paper Walk-up USB printing Open the Retrieve Job From USB menu Color Change the color theme for a print job Adjust color/color settingsClick Properties or Preferences Change the color options Manual color options Setting description Setting options Edge Control 1Manual color optionsHalftone Neutral Grays Use HP EasyColor Match colors to your computer screen Sample book color matching Print color samples Administration Reports Other PagesPantone color matching Enww Manage and maintain Configuration Print information pages1Reports menu Other Pages Demonstration Are installed Use the HP Embedded Web Server HP Embedded Web Server features Information tabGeneral tab 2HP Embedded Web Server Information tab Print tab 4HP Embedded Web Server Print tab Troubleshooting tab HP Web Services tabSecurity tab Networking tab Other Links list 7HP Embedded Web Server Other Links list Use HP Web Jetadmin Product security features Security statementsIP Security Secure the HP Embedded Web Server Erase Job Data Erase Job DataData affected Click the HP Secure High Performance Hard Disk Drive link Open the Access Control menu Secure stored jobsLock the control panel menus Lock the formatter cage Economy settings Powersave modesDisable or enable sleep mode Administration General Settings Energy Settings Set the sleep timer Sleep Timer Settings Sleep/Auto Off TimerEnabled Disabled Set the sleep schedule Clean the product Product updatesClean the paper path Device Maintenance Calibrate/Cleaning Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory Settings Interpret control-panel messages Control-panel message typesControl-panel messages Message type Description Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Enww Clear jams Jam locations Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam Recovery Paper does not feed automatically Cause Solution Paper does not feed automatically Use the correct paper type setting in the printer driver Change the paper type setting for WindowsChange the paper type setting for Mac Improve print quality Change the color theme for a print job Adjust color settings in the printer driverNone Use paper that meets HP specifications Change the color options Device Maintenance Calibrate/Cleaning Full Calibration Print a cleaningCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve connectivity problems Solve direct-connect problemsSolve network problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Accessories Part numbersPrint cartridges and toner collection unit Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Physical specifications Table C-1Product dimensionsProduct Height Depth Width Weight Product Height Depth Width Regulatory information FCC regulations Environmental product stewardship program Return and recycling instructions United States and Puerto RicoMultiple returns more than one cartridge Single returns Paper Material restrictionsNon-U.S. returns Residents of Alaska and Hawaii Enww Energy Use Declaration of conformitySupplementary Information September Boise, Idaho USAFor Regulatory Topics only, contact Safety statements Laser safetyVcci statement Japan Power cord instructions Power cord statement Japan GS statement Germany EMC statement Korea Laser statement for FinlandLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Accessories Symbols/NumericsIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908