Enww | HP M551DN specs

220 Chapter 11 Solve problems

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HP M551DN manual Enww

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with Mac Connect the product with Windows Paper and print media Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225 Appendix C Product specifications 235 Appendix D Regulatory information 237 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front view Product back view Interface ports Serial number and model number location Control panel menus Control-panel layout Control-panel help Retrieve Job From USB menu Control panel menusSign In menu Navigate the control-panel menus Retrieve Job From Device Memory menu 3Retrieve Job From Device Memory menu Supplies menu 4Supplies menu Supplies menu Trays menu Trays menu 7General Settings menu Administration menuGeneral Settings menu Reports menu AM/PM Enww Enww Enww Retrieve From USB Settings menu Retrieve From USB Settings menuGeneral Print Settings menu General Print Settings menu 9General Print Settings menu Default Print Options menu10Default Print Options menu Enww Display Settings menu Display Settings menu Manage Supplies menu 12Manage Supplies menu Manage Trays menu 13Manage Trays menu 14Network Settings menu Network Settings menuJetdirect Menu 15Jetdirect Menu 802.1x Reset Keep Reset Security YesKeep Enww Enww Troubleshooting menu 16Troubleshooting menu Troubleshooting menu Calibrate/Cleaning menu Device Maintenance menuBackup/Restore menu 17Backup/Restore menu USB Firmware Upgrade menu Service menu Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP UPD PS driver HP PCL 6 driverHP UPD PCL 6 driver HP UPD PCL 5 driver UPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change print job settings for WindowsPriority print settings for Windows Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Click Start, Control Panel, and then Add or Remove Programs Remove the printer driver from WindowsWindows XP Windows Vista HP Embedded Web Server HP Web JetadminSupported utilities for Windows HP ePrint Software for other operating systems Software Enww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & Fax Change the default settings for all print jobs Change print job settings for MacPriority print settings for Mac Change the product configuration settings HP Printer Utility for Mac HP Printer Utility featuresSoftware for Mac computers Open the HP Printer Utility HP ePrint Supported utilities for MacHP Embedded Web Server AirPrint Change the paper size and type with Mac Cancel a print job with a MacBasic print tasks with Mac Resize documents or print on a custom paper size with Mac Use printing presets Create and use printing presets with MacCreate a printing preset Print a cover page with Mac Use automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Print on both sides manually Store jobs with Mac Select the Device Maintenance tab Solve problems with a MacUse the Services menu with Mac Select the Services on the Web tab Enww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB 1Supported network protocols Connect to a network with WindowsSupported network protocols Network type Supported protocols 2Advanced Security features for network management Service name Description Install the product on a wired network with Windows Configure the IP address Install the software View or change network settings Configure network settings with WindowsSet or change the network password Administration Network Settings Jetdirect Menu TCP/IP IPv6 Settings Address Manual Settings Enable IPv6 Settings Address Administration Network Settings Jetdirect Menu Link Speed Link speed and duplex settingsSetting Description Auto Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Enww Supported paper sizes Size and dimensions Tray Tray 3 optional1Supported paper and print media sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optional Paper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacity Tray and bin capacity Load paper trays Load Tray Load paper trays Print envelopes Address type Left margin Top margin Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays Tray Enww Tray 2 or optional Tray Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panel Select the paper by source, type, or size Automatic overhead transparency sensing auto sense modeAuto-sense settings Source Type and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part number Supplies views Print cartridge views Print when a print cartridge is at or near end of life Change settings for print cartridgesManage print cartridges Recycle supplies Store and recycle suppliesHP anticounterfeit Web site Print-cartridge storage Replacement instructions Replace the print cartridge Replacement instructions Replace the toner collection unit Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies Status Memory chip missing errors 10.XX.YY Supply memory errorMemory chip memory errors Interpret control panel messages for supplies Cyan cartridge low Black cartridge very lowCyan cartridge very low Incompatible color cartridge Fuser kit lowFuser kit very low Incompatible fuser Replace color cartridge Magenta cartridge lowMagenta cartridge very low Replace fuser kit Replace Supplies Replace toner collection unit Supplies low Supplies in wrong positionSupplies very low Used supply in use Unsupported supply installedToner Collection Unit Almost Full Wrong cartridge in color slot Yellow cartridge low Yellow cartridge very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsGet help for any printing option with Windows Use a printing shortcut with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Set job storage options with Windows Job Storage Mode area, click the Proof and Hold optionDelete a stored job Print one copy for proof before printing all the copies Temporarily store a job on the product Permanently store a job on the product Set the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper Set the duplex alignment Print weatherproof maps and outdoor signsSupported tough paper Walk-up USB printing Open the Retrieve Job From USB menu Color Change the color theme for a print job Adjust color/color settingsClick Properties or Preferences Change the color options Manual color options Halftone Setting description Setting options Edge Control1Manual color options Neutral Grays Use HP EasyColor Match colors to your computer screen Sample book color matching Print color samples Administration Reports Other PagesPantone color matching Enww Manage and maintain 1Reports menu ConfigurationPrint information pages Other Pages Demonstration Are installed Use the HP Embedded Web Server General tab HP Embedded Web Server featuresInformation tab 2HP Embedded Web Server Information tab Print tab 4HP Embedded Web Server Print tab Security tab Troubleshooting tabHP Web Services tab Networking tab Other Links list 7HP Embedded Web Server Other Links list Use HP Web Jetadmin IP Security Product security featuresSecurity statements Secure the HP Embedded Web Server Data affected Erase Job DataErase Job Data Click the HP Secure High Performance Hard Disk Drive link Lock the control panel menus Open the Access Control menuSecure stored jobs Lock the formatter cage Disable or enable sleep mode Economy settingsPowersave modes Administration General Settings Energy Settings Enabled Disabled Set the sleep timerSleep Timer Settings Sleep/Auto Off Timer Set the sleep schedule Clean the paper path Clean the productProduct updates Device Maintenance Calibrate/Cleaning Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory Settings Control-panel messages Interpret control-panel messagesControl-panel message types Message type Description Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Enww Clear jams Jam locations Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam Recovery Paper does not feed automatically Cause Solution Paper does not feed automatically Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print quality Change the color theme for a print job Adjust color settings in the printer driverNone Use paper that meets HP specifications Change the color options Device Maintenance Calibrate/Cleaning Full Calibration Print a cleaningCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Click Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Print cartridges and toner collection unit AccessoriesPart numbers Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Weight Physical specificationsTable C-1Product dimensions Product Height Depth Width Regulatory information FCC regulations Environmental product stewardship program Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returns Non-U.S. returns PaperMaterial restrictions Residents of Alaska and Hawaii Enww Energy Use Declaration of conformitySupplementary Information September Boise, Idaho USAFor Regulatory Topics only, contact Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan GS statement Germany EMC statement Korea Laser statement for FinlandLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Accessories Symbols/NumericsIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908