Solve problems | HP M551DN instruction

11 Solve problems

●Self help

●Solve general problems checklist

●Restore factory settings

●Interpret control-panel messages

●Paper feeds incorrectly or becomes jammed

●Clear jams

●Paper does not feed automatically

●Improve print quality

●The product does not print or it prints slowly

●Solve walk-up USB printing problems

●Solve connectivity problems

●Solve product software problems with Windows

●Solve product software problems with Mac

ENWW

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HP M551DN manual Solve problems

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for Windows Paper and print media Connect the product with Windows Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix B Service and support 225 Appendix a Supplies and accessories 221 Appendix D Regulatory information 237 Appendix C Product specifications 235 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product front view Product views Interface ports Product back view Serial number and model number location Control panel menus Control-panel layout Control-panel help Sign In menu Control panel menusRetrieve Job From USB menu Navigate the control-panel menus 3Retrieve Job From Device Memory menu Retrieve Job From Device Memory menu 4Supplies menu Supplies menu Supplies menu Trays menu Trays menu General Settings menu Administration menu7General Settings menu Reports menu AM/PM Enww Enww Enww General Print Settings menu Retrieve From USB Settings menuRetrieve From USB Settings menu General Print Settings menu Default Print Options menu 9General Print Settings menu10Default Print Options menu Enww Display Settings menu Display Settings menu 12Manage Supplies menu Manage Supplies menu 13Manage Trays menu Manage Trays menu Network Settings menu 14Network Settings menuJetdirect Menu 802.1x Reset Keep Reset Security Yes 15Jetdirect MenuKeep Enww Enww 16Troubleshooting menu Troubleshooting menu Troubleshooting menu Backup/Restore menu Device Maintenance menuCalibrate/Cleaning menu 17Backup/Restore menu Service menu USB Firmware Upgrade menu Enww Software for Windows Select the correct printer driver for Windows Supported operating systems and printer drivers for Windows HP UPD PCL 6 driver HP PCL 6 driverHP UPD PS driver HP UPD PCL 5 driver HP Universal Print Driver UPD UPD installation modes Priority print settings for Windows Change print job settings for WindowsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Click the Device Settings tab Change the product configuration settings Windows XP Remove the printer driver from WindowsClick Start, Control Panel, and then Add or Remove Programs Windows Vista Supported utilities for Windows HP Web JetadminHP Embedded Web Server HP ePrint Software Software for other operating systems Enww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systems Priority print settings for Mac Change print job settings for MacChange the default settings for all print jobs Change the product configuration settings Software for Mac computers HP Printer Utility featuresHP Printer Utility for Mac Open the HP Printer Utility HP Embedded Web Server Supported utilities for MacHP ePrint AirPrint Basic print tasks with Mac Cancel a print job with a MacChange the paper size and type with Mac Resize documents or print on a custom paper size with Mac Create a printing preset Create and use printing presets with MacUse printing presets Print a cover page with Mac Print on both sides of the page duplex printing with Mac Print multiple pages on one sheet of paper with MacUse automatic duplex printing Print on both sides manually Store jobs with Mac Use the Services menu with Mac Solve problems with a MacSelect the Device Maintenance tab Select the Services on the Web tab Enww Connect the product with Windows Printer sharing disclaimer Connect with USB CD installation Supported network protocols Connect to a network with Windows1Supported network protocols Network type Supported protocols Service name Description 2Advanced Security features for network management Configure the IP address Install the product on a wired network with Windows Install the software Configure network settings with Windows View or change network settingsSet or change the network password TCP/IP Administration Network Settings Jetdirect Menu IPv6 Settings Address IPv6 Settings Address Manual Settings Enable Link speed and duplex settings Administration Network Settings Jetdirect Menu Link SpeedSetting Description Auto Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww Size and dimensions Tray Tray 3 optional Supported paper sizes1Supported paper and print media sizes Enww Enww Paper type Tray Tray 2 Tray 3 optional Supported paper types Paper type Tray Tray 3 optional Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray and bin capacity Load Tray Load paper trays Load paper trays Address type Left margin Top margin Print envelopes Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Tray Paper orientation for loading trays Enww Tray 2 or optional Tray Enww Configure a tray when loading paper Configure traysConfigure a tray to match print job settings Configure a tray from the control panel Auto-sense settings Automatic overhead transparency sensing auto sense modeSelect the paper by source, type, or size Source Type and size Print cartridges, toner collection unit, and other supplies Color Cartridge number Part number Printer sharing disclaimer Supplies information Print cartridge views Supplies views Change settings for print cartridges Print when a print cartridge is at or near end of lifeManage print cartridges HP anticounterfeit Web site Store and recycle suppliesRecycle supplies Print-cartridge storage Replace the print cartridge Replacement instructions Replacement instructions Replace the toner collection unit Enww Enww Solve problems with supplies Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Print the Supplies Status Repeating defects Memory chip memory errors 10.XX.YY Supply memory errorMemory chip missing errors Interpret control panel messages for supplies Black cartridge very low Cyan cartridge lowCyan cartridge very low Fuser kit very low Fuser kit lowIncompatible color cartridge Incompatible fuser Magenta cartridge very low Magenta cartridge lowReplace color cartridge Replace fuser kit Replace toner collection unit Replace Supplies Supplies in wrong position Supplies lowSupplies very low Toner Collection Unit Almost Full Unsupported supply installedUsed supply in use Wrong cartridge in color slot Yellow cartridge very low Yellow cartridge low Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Get help for any printing option with Windows Save custom print settings for reuse with WindowsChange the number of print copies with Windows Use a printing shortcut with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Print colored text as black grayscale with Windows Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Delete a stored job Job Storage Mode area, click the Proof and Hold optionSet job storage options with Windows Print one copy for proof before printing all the copies Permanently store a job on the product Temporarily store a job on the product Receive notification when someone prints a stored job Set the user name for a stored jobSpecify a name for the stored job Print special jobs with Windows Print business graphics or marketing materialSupported glossy paper Print weatherproof maps and outdoor signs Set the duplex alignmentSupported tough paper Open the Retrieve Job From USB menu Walk-up USB printing Color Adjust color/color settings Change the color theme for a print jobClick Properties or Preferences Manual color options Change the color options 1Manual color options Setting description Setting options Edge ControlHalftone Neutral Grays Use HP EasyColor Sample book color matching Match colors to your computer screen Administration Reports Other Pages Print color samplesPantone color matching Enww Manage and maintain Print information pages Configuration1Reports menu Other Pages Demonstration Are installed Use the HP Embedded Web Server Information tab HP Embedded Web Server featuresGeneral tab 2HP Embedded Web Server Information tab 4HP Embedded Web Server Print tab Print tab HP Web Services tab Troubleshooting tabSecurity tab Networking tab 7HP Embedded Web Server Other Links list Other Links list Use HP Web Jetadmin Security statements Product security featuresIP Security Secure the HP Embedded Web Server Erase Job Data Erase Job DataData affected Click the HP Secure High Performance Hard Disk Drive link Secure stored jobs Open the Access Control menuLock the control panel menus Lock the formatter cage Powersave modes Economy settingsDisable or enable sleep mode Administration General Settings Energy Settings Sleep Timer Settings Sleep/Auto Off Timer Set the sleep timerEnabled Disabled Set the sleep schedule Product updates Clean the productClean the paper path Device Maintenance Calibrate/Cleaning Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settings Control-panel message types Interpret control-panel messagesControl-panel messages Message type Description Product does not pick up paper Paper feeds incorrectly or becomes jammedProduct picks up multiple sheets of paper Prevent paper jams Enww Jam locations Clear jams Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Administration General Settings Jam Recovery Change jam recovery Paper does not feed automatically Paper does not feed automatically Cause Solution Change the paper type setting for Windows Use the correct paper type setting in the printer driverChange the paper type setting for Mac Improve print quality Adjust color settings in the printer driver Change the color theme for a print jobNone Change the color options Use paper that meets HP specifications Print a cleaning Device Maintenance Calibrate/Cleaning Full CalibrationCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct-connect problems Solve connectivity problemsSolve network problems Computer is using the incorrect IP address for the product Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Solve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Print job was not sent to the product that you wanted Solve product software problems with Mac Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Part numbers AccessoriesPrint cartridges and toner collection unit Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Table C-1Product dimensions Physical specificationsProduct Height Depth Width Weight Product Height Depth Width Regulatory information FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsMultiple returns more than one cartridge Single returns Material restrictions PaperNon-U.S. returns Residents of Alaska and Hawaii Enww Declaration of conformity Energy UseSupplementary Information Boise, Idaho USA SeptemberFor Regulatory Topics only, contact Laser safety Safety statementsVcci statement Japan Power cord instructions Power cord statement Japan EMC statement Korea Laser statement for Finland GS statement GermanyLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Symbols/Numerics AccessoriesIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908