Laserjet Enterprise 500 Color
Page
 HP LaserJet Enterprise 500 color M551
 Copyright and License
Trademark Credits
 Conventions used in this guide
 Conventions used in this guide
 Table of contents
 Software for Windows
Use the product with Mac
 Connect the product with Windows
Paper and print media
 Print cartridges, toner collection unit, and other supplies
 Print tasks 119
 Color 159
 Manage and maintain 167
 Solve problems 183
 Appendix a Supplies and accessories 221
Appendix B Service and support 225
 Appendix C Product specifications 235
Appendix D Regulatory information 237
 Index 249
 Xvi
 Product basics
 Product comparison
 ModelFeatures
 Environmental features
 Accessibility features
 Product views
Product front view
 Product back view
Interface ports
 Serial number and model number location
 Control panel menus
 Control-panel layout
 Control-panel help
 Control panel menus
Sign In menu
Retrieve Job From USB menu
Navigate the control-panel menus
 Retrieve Job From Device Memory menu
3Retrieve Job From Device Memory menu
 Supplies menu
4Supplies menu
 Supplies menu
 Trays menu
Trays menu
 Administration menu
General Settings menu
7General Settings menu
Reports menu
 AM/PM
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 Retrieve From USB Settings menu
General Print Settings menu
Retrieve From USB Settings menu
General Print Settings menu
 10Default Print Options menu
Default Print Options menu
9General Print Settings menu
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 Display Settings menu
Display Settings menu
 Manage Supplies menu
12Manage Supplies menu
 Manage Trays menu
13Manage Trays menu
 Jetdirect Menu
Network Settings menu
14Network Settings menu
 Keep
802.1x Reset Keep Reset Security Yes
15Jetdirect Menu
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 Troubleshooting menu
16Troubleshooting menu
 Troubleshooting menu
 Device Maintenance menu
Backup/Restore menu
Calibrate/Cleaning menu
17Backup/Restore menu
 USB Firmware Upgrade menu
Service menu
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 Software for Windows
 Supported operating systems and printer drivers for Windows
Select the correct printer driver for Windows
 HP PCL 6 driver
HP UPD PCL 6 driver
HP UPD PS driver
HP UPD PCL 5 driver
 UPD installation modes
HP Universal Print Driver UPD
 Change print job settings for Windows
Priority print settings for Windows
Change the default settings for all print jobs
Windows 7 Click Start, and then click Devices and Printers
 Change the product configuration settings
Click the Device Settings tab
 Remove the printer driver from Windows
Windows XP
Click Start, Control Panel, and then Add or Remove Programs
Windows Vista
 HP Web Jetadmin
Supported utilities for Windows
HP Embedded Web Server
HP ePrint
 Software for other operating systems
Software
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 Use the product with Mac
 Supported operating systems and printer drivers for Mac
Install software for Mac operating systems
Software for Mac
 Administration Reports Configuration/Status Pages
Install software for Mac computers on a wired network
Configure the IP address
 Install the software
 Remove the printer driver from Mac operating systems
Open System Preferences Select Print & Fax
 Change print job settings for Mac
Priority print settings for Mac
Change the default settings for all print jobs
Change the product configuration settings
 HP Printer Utility features
Software for Mac computers
HP Printer Utility for Mac
Open the HP Printer Utility
 Supported utilities for Mac
HP Embedded Web Server
HP ePrint
AirPrint
 Cancel a print job with a Mac
Basic print tasks with Mac
Change the paper size and type with Mac
Resize documents or print on a custom paper size with Mac
 Create and use printing presets with Mac
Create a printing preset
Use printing presets
Print a cover page with Mac
 Print multiple pages on one sheet of paper with Mac
Print on both sides of the page duplex printing with Mac
Use automatic duplex printing
Print on both sides manually
 Store jobs with Mac
 Solve problems with a Mac
Use the Services menu with Mac
Select the Device Maintenance tab
Select the Services on the Web tab
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 Connect the product with Windows
 CD installation
Printer sharing disclaimer Connect with USB
 Connect to a network with Windows
Supported network protocols
1Supported network protocols
Network type Supported protocols
 2Advanced Security features for network management
Service name Description
 Install the product on a wired network with Windows
Configure the IP address
 Install the software
 Set or change the network password
Configure network settings with Windows
View or change network settings
 Administration Network Settings Jetdirect Menu
TCP/IP
 IPv6 Settings Address Manual Settings Enable
IPv6 Settings Address
 Setting Description Auto
Link speed and duplex settings
Administration Network Settings Jetdirect Menu Link Speed
 Paper and print media
 Media type Do not
Understand paper use
Special paper guidelines
 Understand paper use
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 1Supported paper and print media sizes
Size and dimensions Tray Tray 3 optional
Supported paper sizes
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 Supported paper types
Paper type Tray Tray 2 Tray 3 optional
 Paper type Tray Tray 3 optional
 Tray or bin Paper type Specifications Quantity
Tray and bin capacity
 Tray and bin capacity
 Load paper trays
Load Tray
 Load paper trays
 Print envelopes
Address type Left margin Top margin
 Load the optional 500-sheet paper and heavy media tray Tray
 Load standard-sized paper into Tray
 Load custom-size paper into Tray
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 Paper orientation for loading trays
Tray
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 Tray 2 or optional Tray
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 Configure trays
Configure a tray when loading paper
Configure a tray to match print job settings
Configure a tray from the control panel
 Automatic overhead transparency sensing auto sense mode
Auto-sense settings
Select the paper by source, type, or size
Source
 Type and size
 Print cartridges, toner collection unit, and other supplies
 Printer sharing disclaimer Supplies information
Color Cartridge number Part number
 Supplies views
Print cartridge views
 Manage print cartridges
Change settings for print cartridges
Print when a print cartridge is at or near end of life
 Store and recycle supplies
HP anticounterfeit Web site
Recycle supplies
Print-cartridge storage
 Replacement instructions
Replace the print cartridge
 Replacement instructions
 Replace the toner collection unit
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 Check the print cartridges
Solve problems with supplies
Type of print cartridge Steps to resolve the problem
 Inspect the print cartridge for damage
 Repeating defects
Print the Supplies Status
 10.XX.YY Supply memory error
Memory chip memory errors
Memory chip missing errors
Interpret control panel messages for supplies
 Cyan cartridge very low
Black cartridge very low
Cyan cartridge low
 Fuser kit low
Fuser kit very low
Incompatible color cartridge
Incompatible fuser
 Magenta cartridge low
Magenta cartridge very low
Replace color cartridge
Replace fuser kit
 Replace Supplies
Replace toner collection unit
 Supplies very low
Supplies in wrong position
Supplies low
 Unsupported supply installed
Toner Collection Unit Almost Full
Used supply in use
Wrong cartridge in color slot
 Yellow cartridge low
Yellow cartridge very low
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 Print tasks
 Cancel a print job with Windows
 Basic print tasks with Windows
Open the printer driver with Windows
 Save custom print settings for reuse with Windows
Get help for any printing option with Windows
Change the number of print copies with Windows
Use a printing shortcut with Windows
 Click the Printing Shortcuts tab
 Create printing shortcuts
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 Improve print quality with Windows
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 Print on both sides duplex with Windows
Manually print on both sides with Windows
 Automatically print on both sides with Windows
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 Print multiple pages per sheet with Windows
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 Select page orientation with Windows
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 Set color options with Windows
 Use HP ePrint
 Additional print tasks with Windows
Print colored text as black grayscale with Windows
 Print on preprinted letterhead or forms with Windows
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 On the File menu in the software program, click Print
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 Print the first or last page on different paper with Windows
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 Scale a document to fit page size with Windows
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 Add a watermark to a document with Windows
 Create a booklet with Windows
 Use job storage features with Windows
 Create a stored job with Windows
 Print a stored job
 Job Storage Mode area, click the Proof and Hold option
Delete a stored job
Set job storage options with Windows
Print one copy for proof before printing all the copies
 Temporarily store a job on the product
Permanently store a job on the product
 Specify a name for the stored job
Receive notification when someone prints a stored job
Set the user name for a stored job
 Supported glossy paper
Print special jobs with Windows
Print business graphics or marketing material
 Supported tough paper
Print weatherproof maps and outdoor signs
Set the duplex alignment
 Walk-up USB printing
Open the Retrieve Job From USB menu
 Color
 Click Properties or Preferences
Adjust color/color settings
Change the color theme for a print job
 Change the color options
Manual color options
 Setting description Setting options Edge Control
1Manual color options
Halftone
Neutral Grays
 Use HP EasyColor
 Match colors to your computer screen
Sample book color matching
 Pantone color matching
Administration Reports Other Pages
Print color samples
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 Manage and maintain
 Configuration
Print information pages
1Reports menu
Other Pages Demonstration
 Are installed
 Use the HP Embedded Web Server
 HP Embedded Web Server features
Information tab
General tab
2HP Embedded Web Server Information tab
 Print tab
4HP Embedded Web Server Print tab
 Troubleshooting tab
HP Web Services tab
Security tab
Networking tab
 Other Links list
7HP Embedded Web Server Other Links list
 Use HP Web Jetadmin
 Product security features
Security statements
IP Security
Secure the HP Embedded Web Server
 Erase Job Data
Erase Job Data
Data affected
Click the HP Secure High Performance Hard Disk Drive link
 Open the Access Control menu
Secure stored jobs
Lock the control panel menus
Lock the formatter cage
 Economy settings
Powersave modes
Disable or enable sleep mode
Administration General Settings Energy Settings
 Set the sleep timer
Sleep Timer Settings Sleep/Auto Off Timer
Enabled Disabled
Set the sleep schedule
 Clean the product
Product updates
Clean the paper path
Device Maintenance Calibrate/Cleaning
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 Solve problems
 Self help
 Solve general problems checklist
 Factors that affect product performance
 Restore factory settings
Administration General Settings Restore Factory Settings
 Interpret control-panel messages
Control-panel message types
Control-panel messages
Message type Description
 Paper feeds incorrectly or becomes jammed
Product does not pick up paper
Product picks up multiple sheets of paper
Prevent paper jams
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 Clear jams
Jam locations
 Clear jams in the output bin area
 Clear jams in Tray
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 Clear jams in Tray
 Clear jams in the right door
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 Clear jams in the lower right door Tray
 Change jam recovery
Administration General Settings Jam Recovery
 Paper does not feed automatically Cause Solution
Paper does not feed automatically
 Use the correct paper type setting in the printer driver
Change the paper type setting for Windows
Change the paper type setting for Mac
Improve print quality
 None
Adjust color settings in the printer driver
Change the color theme for a print job
 Use paper that meets HP specifications
Change the color options
 Calibrate the product to align colors
Print a cleaning
Device Maintenance Calibrate/Cleaning Full Calibration
 Use the printer driver that best meets your printing needs
 HP UPD PCL
 Product does not print or it prints slowly
Product does not print
 Product prints slowly
 Solve walk-up USB printing problems
File does not print from the USB storage accessory
 Solve walk-up USB printing problems
 Solve connectivity problems
Solve direct-connect problems
Solve network problems
Computer is using the incorrect IP address for the product
 Computer or workstation might be set up incorrectly
Computer is unable to communicate with the product
 Product is in Ready mode, but nothing prints
Solve product software problems with Windows
Click Settings
 Click Devices and Printers
 Solve product software problems with Mac
Print job was not sent to the product that you wanted
 Software troubleshooting
Hardware troubleshooting
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 Supplies and accessories
 Order parts, accessories, and supplies
 Accessories
Part numbers
Print cartridges and toner collection unit
Cables and interfaces
 Maintenance kits
 Service and support
 Hewlett-Packard limited warranty statement
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 Data stored on the print cartridge
 End User License Agreement
 Transfer
 OpenSSL
 Customer self-repair warranty service
 Customer support
 Product specifications
 Physical specifications
Table C-1Product dimensions
Product Height Depth Width Weight
Product Height Depth Width
 Regulatory information
 FCC regulations
 Environmental product stewardship program
 Return and recycling instructions
United States and Puerto Rico
Multiple returns more than one cartridge
Single returns
 Paper
Material restrictions
Non-U.S. returns
Residents of Alaska and Hawaii
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 Supplementary Information
Declaration of conformity
Energy Use
 For Regulatory Topics only, contact
Boise, Idaho USA
September
 Safety statements
Laser safety
Vcci statement Japan Power cord instructions
Power cord statement Japan
 Luokan 1 laserlaite
EMC statement Korea Laser statement for Finland
GS statement Germany
 Restriction on Hazardous Substances statement Ukraine
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 Index
Symbols/Numerics
Accessories
 Settings Firmware Retrieve job from device
 HP Printer Utility
 Msds
 Stored jobs 152 Printing from Tray Printing on both sides
 TCP/IP
 Msds
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