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HP M551DN manual Self help

Models: M551DN

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Self help

In addition to the information in this guide, other sources are available that provide helpful information.

Printable poster for using the product	This poster is available on the product CD. It prints on four full-color pages that you
control panel	can post near the product. It contains information on using the buttons and other
	features available on the product control panel.

Quick Reference Topics	Several Quick Reference Topics for this product are available at this website:
	www.hp.com/support/lj500colorM551.
	You can print these topics and keep them near the product. They are a handy
	reference for procedures that you perform frequently.

Control panel help	The control panel has built-in help that guides you through several tasks, such as
	replacing print cartridges and clearing jams.

184 Chapter 11 Solve problems

ENWW

Image 202

HP M551DN manual Self help

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark CreditsConventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with MacConnect the product with Windows Paper and print mediaPrint cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225Appendix C Product specifications 235 Appendix D Regulatory information 237Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front viewProduct back view Interface portsSerial number and model number location Control panel menus Control-panel layout Control-panel help Retrieve Job From USB menu Control panel menusSign In menu Navigate the control-panel menusRetrieve Job From Device Memory menu 3Retrieve Job From Device Memory menuSupplies menu 4Supplies menuSupplies menu Trays menu Trays menu7General Settings menu Administration menuGeneral Settings menu Reports menuAM/PM Enww Enww Enww Retrieve From USB Settings menu Retrieve From USB Settings menuGeneral Print Settings menu General Print Settings menu9General Print Settings menu Default Print Options menu10Default Print Options menu Enww Display Settings menu Display Settings menuManage Supplies menu 12Manage Supplies menuManage Trays menu 13Manage Trays menu14Network Settings menu Network Settings menuJetdirect Menu 15Jetdirect Menu 802.1x Reset Keep Reset Security YesKeep Enww Enww Troubleshooting menu 16Troubleshooting menuTroubleshooting menu Calibrate/Cleaning menu Device Maintenance menuBackup/Restore menu 17Backup/Restore menuUSB Firmware Upgrade menu Service menuEnww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for WindowsHP UPD PS driver HP PCL 6 driverHP UPD PCL 6 driver HP UPD PCL 5 driverUPD installation modes HP Universal Print Driver UPDChange the default settings for all print jobs Change print job settings for WindowsPriority print settings for Windows Windows 7 Click Start, and then click Devices and PrintersChange the product configuration settings Click the Device Settings tabClick Start, Control Panel, and then Add or Remove Programs Remove the printer driver from WindowsWindows XP Windows VistaHP Embedded Web Server HP Web JetadminSupported utilities for Windows HP ePrintSoftware for other operating systems SoftwareEnww Use the product with Mac Software for Mac Install software for Mac operating systemsSupported operating systems and printer drivers for Mac Configure the IP address Install software for Mac computers on a wired networkAdministration Reports Configuration/Status Pages Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & FaxChange the default settings for all print jobs Change print job settings for MacPriority print settings for Mac Change the product configuration settingsHP Printer Utility for Mac HP Printer Utility featuresSoftware for Mac computers Open the HP Printer UtilityHP ePrint Supported utilities for MacHP Embedded Web Server AirPrintChange the paper size and type with Mac Cancel a print job with a MacBasic print tasks with Mac Resize documents or print on a custom paper size with MacUse printing presets Create and use printing presets with MacCreate a printing preset Print a cover page with MacUse automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Print on both sides manuallyStore jobs with Mac Select the Device Maintenance tab Solve problems with a MacUse the Services menu with Mac Select the Services on the Web tabEnww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB1Supported network protocols Connect to a network with WindowsSupported network protocols Network type Supported protocols2Advanced Security features for network management Service name DescriptionInstall the product on a wired network with Windows Configure the IP addressInstall the software View or change network settings Configure network settings with WindowsSet or change the network password Administration Network Settings Jetdirect Menu TCP/IPIPv6 Settings Address Manual Settings Enable IPv6 Settings AddressAdministration Network Settings Jetdirect Menu Link Speed Link speed and duplex settingsSetting Description Auto Paper and print media Special paper guidelines Understand paper useMedia type Do not Understand paper use Enww Supported paper sizes Size and dimensions Tray Tray 3 optional1Supported paper and print media sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optionalPaper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacityTray and bin capacity Load paper trays Load TrayLoad paper trays Print envelopes Address type Left margin Top marginLoad the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays TrayEnww Tray 2 or optional Tray Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panelSelect the paper by source, type, or size Automatic overhead transparency sensing auto sense modeAuto-sense settings SourceType and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part numberSupplies views Print cartridge viewsPrint when a print cartridge is at or near end of life Change settings for print cartridgesManage print cartridges Recycle supplies Store and recycle suppliesHP anticounterfeit Web site Print-cartridge storageReplacement instructions Replace the print cartridgeReplacement instructions Replace the toner collection unit Enww Enww Type of print cartridge Steps to resolve the problem Solve problems with suppliesCheck the print cartridges Inspect the print cartridge for damage Repeating defects Print the Supplies StatusMemory chip missing errors 10.XX.YY Supply memory errorMemory chip memory errors Interpret control panel messages for suppliesCyan cartridge low Black cartridge very lowCyan cartridge very low Incompatible color cartridge Fuser kit lowFuser kit very low Incompatible fuserReplace color cartridge Magenta cartridge lowMagenta cartridge very low Replace fuser kitReplace Supplies Replace toner collection unitSupplies low Supplies in wrong positionSupplies very low Used supply in use Unsupported supply installedToner Collection Unit Almost Full Wrong cartridge in color slotYellow cartridge low Yellow cartridge very lowEnww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with WindowsChange the number of print copies with Windows Save custom print settings for reuse with WindowsGet help for any printing option with Windows Use a printing shortcut with WindowsClick the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with WindowsAutomatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with WindowsPrint on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Set job storage options with Windows Job Storage Mode area, click the Proof and Hold optionDelete a stored job Print one copy for proof before printing all the copiesTemporarily store a job on the product Permanently store a job on the productSet the user name for a stored job Receive notification when someone prints a stored jobSpecify a name for the stored job Print business graphics or marketing material Print special jobs with WindowsSupported glossy paper Set the duplex alignment Print weatherproof maps and outdoor signsSupported tough paper Walk-up USB printing Open the Retrieve Job From USB menuColor Change the color theme for a print job Adjust color/color settingsClick Properties or Preferences Change the color options Manual color optionsHalftone Setting description Setting options Edge Control1Manual color options Neutral GraysUse HP EasyColor Match colors to your computer screen Sample book color matchingPrint color samples Administration Reports Other PagesPantone color matching Enww Manage and maintain 1Reports menu ConfigurationPrint information pages Other Pages DemonstrationAre installed Use the HP Embedded Web Server General tab HP Embedded Web Server featuresInformation tab 2HP Embedded Web Server Information tabPrint tab 4HP Embedded Web Server Print tabSecurity tab Troubleshooting tabHP Web Services tab Networking tabOther Links list 7HP Embedded Web Server Other Links listUse HP Web Jetadmin IP Security Product security featuresSecurity statements Secure the HP Embedded Web ServerData affected Erase Job DataErase Job Data Click the HP Secure High Performance Hard Disk Drive linkLock the control panel menus Open the Access Control menuSecure stored jobs Lock the formatter cageDisable or enable sleep mode Economy settingsPowersave modes Administration General Settings Energy SettingsEnabled Disabled Set the sleep timerSleep Timer Settings Sleep/Auto Off Timer Set the sleep scheduleClean the paper path Clean the productProduct updates Device Maintenance Calibrate/CleaningEnww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory SettingsControl-panel messages Interpret control-panel messagesControl-panel message types Message type DescriptionProduct picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jamsEnww Clear jams Jam locationsClear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam RecoveryPaper does not feed automatically Cause Solution Paper does not feed automaticallyChange the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print qualityChange the color theme for a print job Adjust color settings in the printer driverNone Use paper that meets HP specifications Change the color optionsDevice Maintenance Calibrate/Cleaning Full Calibration Print a cleaningCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not printProduct prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessorySolve walk-up USB printing problems Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the productComputer or workstation might be set up incorrectly Computer is unable to communicate with the productClick Settings Solve product software problems with WindowsProduct is in Ready mode, but nothing prints Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wantedSoftware troubleshooting Hardware troubleshootingEnww Supplies and accessories Order parts, accessories, and supplies Print cartridges and toner collection unit AccessoriesPart numbers Cables and interfacesMaintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Weight Physical specificationsTable C-1Product dimensions Product Height Depth WidthRegulatory information FCC regulations Environmental product stewardship program Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returnsNon-U.S. returns PaperMaterial restrictions Residents of Alaska and HawaiiEnww Energy Use Declaration of conformitySupplementary Information September Boise, Idaho USAFor Regulatory Topics only, contact Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement JapanGS statement Germany EMC statement Korea Laser statement for FinlandLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Accessories Symbols/NumericsIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908