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HP M551DN manual Appendix a Supplies and accessories 221, Appendix B Service and support 225

Models: M551DN

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The Retrieve From USB Settings menu does not open when you insert the USB
accessory	212
The file does not print from the USB storage accessory	212
The file that you want to print is not listed in the Open From USB menu	213
Solve connectivity problems	214
Solve direct-connect problems	214
Solve network problems	214
Poor physical connection	214
The computer is using the incorrect IP address for the product	214
The computer is unable to communicate with the product	215
The product is using incorrect link and duplex settings for the network	215
New software programs might be causing compatibility problems	215
The computer or workstation might be set up incorrectly	215
The product is disabled, or other network settings are incorrect	215
Solve product software problems with Windows	216
A printer driver for the product is not visible in the Printer folder	216
An error message was displayed during the software installation	216
The product is in Ready mode, but nothing prints	216
Solve product software problems with Mac	218
The product name does not appear in the product list in the Print & Fax list	218
The printer driver does not automatically set up the selected product in the Print & Fax
list	218
A print job was not sent to the product that you wanted	218
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected	219
You are using a generic printer driver when using a USB connection	219
Appendix A Supplies and accessories	221
Order parts, accessories, and supplies	222
Part numbers	223
Accessories	223
Print cartridges and toner collection unit	223
Cables and interfaces	223
Maintenance kits	224
Appendix B Service and support	225
Hewlett-Packard limited warranty statement	226
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement	227
Color LaserJet Fuser Kit, Toner Collection Unit, and Transfer Kit Limited Warranty Statement	228
Data stored on the print cartridge	229
End User License Agreement	230

ENWW

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HP M551DN manual Appendix a Supplies and accessories 221, Appendix B Service and support 225

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for Windows Paper and print media Connect the product with Windows Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix B Service and support 225 Appendix a Supplies and accessories 221 Appendix D Regulatory information 237 Appendix C Product specifications 235 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product front view Product views Interface ports Product back view Serial number and model number location Control panel menus Control-panel layout Control-panel help Navigate the control-panel menus Control panel menusSign In menu Retrieve Job From USB menu 3Retrieve Job From Device Memory menu Retrieve Job From Device Memory menu 4Supplies menu Supplies menu Supplies menu Trays menu Trays menu Reports menu Administration menuGeneral Settings menu 7General Settings menu AM/PM Enww Enww Enww General Print Settings menu Retrieve From USB Settings menuGeneral Print Settings menu Retrieve From USB Settings menu Default Print Options menu 9General Print Settings menu10Default Print Options menu Enww Display Settings menu Display Settings menu 12Manage Supplies menu Manage Supplies menu 13Manage Trays menu Manage Trays menu Network Settings menu 14Network Settings menuJetdirect Menu 802.1x Reset Keep Reset Security Yes 15Jetdirect MenuKeep Enww Enww 16Troubleshooting menu Troubleshooting menu Troubleshooting menu 17Backup/Restore menu Device Maintenance menuBackup/Restore menu Calibrate/Cleaning menu Service menu USB Firmware Upgrade menu Enww Software for Windows Select the correct printer driver for Windows Supported operating systems and printer drivers for Windows HP UPD PCL 5 driver HP PCL 6 driverHP UPD PCL 6 driver HP UPD PS driver HP Universal Print Driver UPD UPD installation modes Windows 7 Click Start, and then click Devices and Printers Change print job settings for WindowsPriority print settings for Windows Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Windows Vista Remove the printer driver from WindowsWindows XP Click Start, Control Panel, and then Add or Remove Programs HP ePrint HP Web JetadminSupported utilities for Windows HP Embedded Web Server Software Software for other operating systems Enww Use the product with Mac Install software for Mac operating systems Software for MacSupported operating systems and printer drivers for Mac Install software for Mac computers on a wired network Configure the IP addressAdministration Reports Configuration/Status Pages Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systems Change the product configuration settings Change print job settings for MacPriority print settings for Mac Change the default settings for all print jobs Open the HP Printer Utility HP Printer Utility featuresSoftware for Mac computers HP Printer Utility for Mac AirPrint Supported utilities for MacHP Embedded Web Server HP ePrint Resize documents or print on a custom paper size with Mac Cancel a print job with a MacBasic print tasks with Mac Change the paper size and type with Mac Print a cover page with Mac Create and use printing presets with MacCreate a printing preset Use printing presets Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use automatic duplex printing Store jobs with Mac Select the Services on the Web tab Solve problems with a MacUse the Services menu with Mac Select the Device Maintenance tab Enww Connect the product with Windows Printer sharing disclaimer Connect with USB CD installation Network type Supported protocols Connect to a network with WindowsSupported network protocols 1Supported network protocols Service name Description 2Advanced Security features for network management Configure the IP address Install the product on a wired network with Windows Install the software Configure network settings with Windows View or change network settingsSet or change the network password TCP/IP Administration Network Settings Jetdirect Menu IPv6 Settings Address IPv6 Settings Address Manual Settings Enable Link speed and duplex settings Administration Network Settings Jetdirect Menu Link SpeedSetting Description Auto Paper and print media Understand paper use Special paper guidelinesMedia type Do not Understand paper use Enww Size and dimensions Tray Tray 3 optional Supported paper sizes1Supported paper and print media sizes Enww Enww Paper type Tray Tray 2 Tray 3 optional Supported paper types Paper type Tray Tray 3 optional Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray and bin capacity Load Tray Load paper trays Load paper trays Address type Left margin Top margin Print envelopes Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Tray Paper orientation for loading trays Enww Tray 2 or optional Tray Enww Configure a tray from the control panel Configure traysConfigure a tray when loading paper Configure a tray to match print job settings Source Automatic overhead transparency sensing auto sense modeAuto-sense settings Select the paper by source, type, or size Type and size Print cartridges, toner collection unit, and other supplies Color Cartridge number Part number Printer sharing disclaimer Supplies information Print cartridge views Supplies views Change settings for print cartridges Print when a print cartridge is at or near end of lifeManage print cartridges Print-cartridge storage Store and recycle suppliesHP anticounterfeit Web site Recycle supplies Replace the print cartridge Replacement instructions Replacement instructions Replace the toner collection unit Enww Enww Solve problems with supplies Type of print cartridge Steps to resolve the problemCheck the print cartridges Inspect the print cartridge for damage Print the Supplies Status Repeating defects Interpret control panel messages for supplies 10.XX.YY Supply memory errorMemory chip memory errors Memory chip missing errors Black cartridge very low Cyan cartridge lowCyan cartridge very low Incompatible fuser Fuser kit lowFuser kit very low Incompatible color cartridge Replace fuser kit Magenta cartridge lowMagenta cartridge very low Replace color cartridge Replace toner collection unit Replace Supplies Supplies in wrong position Supplies lowSupplies very low Wrong cartridge in color slot Unsupported supply installedToner Collection Unit Almost Full Used supply in use Yellow cartridge very low Yellow cartridge low Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Print colored text as black grayscale with Windows Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Print one copy for proof before printing all the copies Job Storage Mode area, click the Proof and Hold optionDelete a stored job Set job storage options with Windows Permanently store a job on the product Temporarily store a job on the product Receive notification when someone prints a stored job Set the user name for a stored jobSpecify a name for the stored job Print special jobs with Windows Print business graphics or marketing materialSupported glossy paper Print weatherproof maps and outdoor signs Set the duplex alignmentSupported tough paper Open the Retrieve Job From USB menu Walk-up USB printing Color Adjust color/color settings Change the color theme for a print jobClick Properties or Preferences Manual color options Change the color options Neutral Grays Setting description Setting options Edge Control1Manual color options Halftone Use HP EasyColor Sample book color matching Match colors to your computer screen Administration Reports Other Pages Print color samplesPantone color matching Enww Manage and maintain Other Pages Demonstration ConfigurationPrint information pages 1Reports menu Are installed Use the HP Embedded Web Server 2HP Embedded Web Server Information tab HP Embedded Web Server featuresInformation tab General tab 4HP Embedded Web Server Print tab Print tab Networking tab Troubleshooting tabHP Web Services tab Security tab 7HP Embedded Web Server Other Links list Other Links list Use HP Web Jetadmin Secure the HP Embedded Web Server Product security featuresSecurity statements IP Security Click the HP Secure High Performance Hard Disk Drive link Erase Job DataErase Job Data Data affected Lock the formatter cage Open the Access Control menuSecure stored jobs Lock the control panel menus Administration General Settings Energy Settings Economy settingsPowersave modes Disable or enable sleep mode Set the sleep schedule Set the sleep timerSleep Timer Settings Sleep/Auto Off Timer Enabled Disabled Device Maintenance Calibrate/Cleaning Clean the productProduct updates Clean the paper path Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settings Message type Description Interpret control-panel messagesControl-panel message types Control-panel messages Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Enww Jam locations Clear jams Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Administration General Settings Jam Recovery Change jam recovery Paper does not feed automatically Paper does not feed automatically Cause Solution Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for Mac Adjust color settings in the printer driver Change the color theme for a print jobNone Change the color options Use paper that meets HP specifications Print a cleaning Device Maintenance Calibrate/Cleaning Full CalibrationCalibrate the product to align colors Use the printer driver that best meets your printing needs HP UPD PCL Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Solve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Print job was not sent to the product that you wanted Solve product software problems with Mac Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Cables and interfaces AccessoriesPart numbers Print cartridges and toner collection unit Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Physical specificationsTable C-1Product dimensions Product Height Depth Width Weight Regulatory information FCC regulations Environmental product stewardship program Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returns Enww Declaration of conformity Energy UseSupplementary Information Boise, Idaho USA SeptemberFor Regulatory Topics only, contact Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions EMC statement Korea Laser statement for Finland GS statement GermanyLuokan 1 laserlaite Restriction on Hazardous Substances statement Ukraine Enww Symbols/Numerics AccessoriesIndex Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908