HP M551DN manual Solve product software problems with Mac

Solve product software problems with Mac

●The product name does not appear in the product list in the Print & Fax list

●The printer driver does not automatically set up the selected product in the Print & Fax list

●A print job was not sent to the product that you wanted

●When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is selected.

●You are using a generic printer driver when using a USB connection

The product name does not appear in the product list in the Print & Fax list

1.Make sure that the cables are connected correctly and the product is on.

2.Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

3.Make sure the product and computer are on the same network or connected with a USB cable.

4.Replace the USB or network cable with a high-quality cable.

The printer driver does not automatically set up the selected product in the Print & Fax list

1.Make sure that the cables are connected correctly and the product is on.

2.Make sure that the product .GZ file is in the following hard-drive folder: Library/Printers/PPDs/ Contents/Resources. If necessary, reinstall the software.

3.If the GZ file is in the folder, the PPD file might be corrupt. Delete the file and then reinstall the software.

4.Replace the USB or network cable with a high-quality cable.

A print job was not sent to the product that you wanted

1.Open the print queue and restart the print job.

2.Another product with the same or similar name might have received your print job. Print a configuration page to check the product name. Verify that the name on the configuration page matches the product name in the Print & Fax list.

218 Chapter 11 Solve problems ENWW