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HP M551DN Solve walk-up USB printing problems, File does not print from the USB storage accessory

Models: M551DN

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Solve walk-up USB printing problems

●The Retrieve From USB Settings menu does not open when you insert the USB accessory

●The file does not print from the USB storage accessory

●The file that you want to print is not listed in the Open From USB menu

The Retrieve From USB Settings menu does not open when you insert the USB accessory

1.You must enable this feature by using the control-panel menus or the HP Embedded Web Server before it can be used.

To enable this feature by using the control-panel menus, access the Administration menu, General Settings sub menu, Retrieve From USB Settings sub menu, and then select Enable. To enable this feature by using the HP Embedded Web Server, access the Print tab.

2.You might be using a USB storage accessory or a file system that this product does not support. Save the files on a standard USB storage accessory that uses File Allocation Table (FAT) file systems. The product supports FAT12, FAT16, and FAT32 USB storage accessories.

3.If another menu is already open, close that menu and then reinsert the USB storage accessory.

4.The USB storage accessory might have multiple partitions. (Some USB storage accessory manufacturers install software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage accessory to remove the partitions, or use a different USB storage accessory.

5.The USB storage accessory might require more power than the product can provide.

a.Remove the USB storage accessory.

b.Turn the product off and then on.

c.Use a USB storage accessory that has its own power supply or that requires less power.

6.The USB storage accessory might not be functioning correctly.

a.Remove the USB storage accessory.

b.Turn the product off and then on.

c.Try printing from another USB storage accessory.

The file does not print from the USB storage accessory

1.Make sure that paper is in the tray.

2.Check the control panel for messages. If paper is jammed in the product, clear the jam.

212 Chapter 11 Solve problems

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HP M551DN manual Solve walk-up USB printing problems, File does not print from the USB storage accessory

Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Copyright and License Trademark Credits Conventions used in this guide Conventions used in this guide Table of contents Software for Windows Use the product with Mac Connect the product with Windows Paper and print media Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix a Supplies and accessories 221 Appendix B Service and support 225 Appendix C Product specifications 235 Appendix D Regulatory information 237 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product views Product front view Product back view Interface ports Serial number and model number location Control panel menus Control-panel layout Control-panel help Retrieve Job From USB menu Control panel menusSign In menu Navigate the control-panel menus Retrieve Job From Device Memory menu 3Retrieve Job From Device Memory menu Supplies menu 4Supplies menu Supplies menu Trays menu Trays menu 7General Settings menu Administration menuGeneral Settings menu Reports menu AM/PM Enww Enww Enww Retrieve From USB Settings menu Retrieve From USB Settings menuGeneral Print Settings menu General Print Settings menu 10Default Print Options menu Default Print Options menu9General Print Settings menu Enww Display Settings menu Display Settings menu Manage Supplies menu 12Manage Supplies menu Manage Trays menu 13Manage Trays menu Jetdirect Menu Network Settings menu14Network Settings menu Keep 802.1x Reset Keep Reset Security Yes15Jetdirect Menu Enww Enww Troubleshooting menu 16Troubleshooting menu Troubleshooting menu Calibrate/Cleaning menu Device Maintenance menuBackup/Restore menu 17Backup/Restore menu USB Firmware Upgrade menu Service menu Enww Software for Windows Supported operating systems and printer drivers for Windows Select the correct printer driver for Windows HP UPD PS driver HP PCL 6 driverHP UPD PCL 6 driver HP UPD PCL 5 driver UPD installation modes HP Universal Print Driver UPD Change the default settings for all print jobs Change print job settings for WindowsPriority print settings for Windows Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Click Start, Control Panel, and then Add or Remove Programs Remove the printer driver from WindowsWindows XP Windows Vista HP Embedded Web Server HP Web JetadminSupported utilities for Windows HP ePrint Software for other operating systems Software Enww Use the product with Mac Supported operating systems and printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Administration Reports Configuration/Status Pages Install software for Mac computers on a wired networkConfigure the IP address Install the software Remove the printer driver from Mac operating systems Open System Preferences Select Print & Fax Change the default settings for all print jobs Change print job settings for MacPriority print settings for Mac Change the product configuration settings HP Printer Utility for Mac HP Printer Utility featuresSoftware for Mac computers Open the HP Printer Utility HP ePrint Supported utilities for MacHP Embedded Web Server AirPrint Change the paper size and type with Mac Cancel a print job with a MacBasic print tasks with Mac Resize documents or print on a custom paper size with Mac Use printing presets Create and use printing presets with MacCreate a printing preset Print a cover page with Mac Use automatic duplex printing Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Print on both sides manually Store jobs with Mac Select the Device Maintenance tab Solve problems with a MacUse the Services menu with Mac Select the Services on the Web tab Enww Connect the product with Windows CD installation Printer sharing disclaimer Connect with USB 1Supported network protocols Connect to a network with WindowsSupported network protocols Network type Supported protocols 2Advanced Security features for network management Service name Description Install the product on a wired network with Windows Configure the IP address Install the software Set or change the network password Configure network settings with WindowsView or change network settings Administration Network Settings Jetdirect Menu TCP/IP IPv6 Settings Address Manual Settings Enable IPv6 Settings Address Setting Description Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww 1Supported paper and print media sizes Size and dimensions Tray Tray 3 optionalSupported paper sizes Enww Enww Supported paper types Paper type Tray Tray 2 Tray 3 optional Paper type Tray Tray 3 optional Tray or bin Paper type Specifications Quantity Tray and bin capacity Tray and bin capacity Load paper trays Load Tray Load paper trays Print envelopes Address type Left margin Top margin Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Paper orientation for loading trays Tray Enww Tray 2 or optional Tray Enww Configure a tray to match print job settings Configure traysConfigure a tray when loading paper Configure a tray from the control panel Select the paper by source, type, or size Automatic overhead transparency sensing auto sense modeAuto-sense settings Source Type and size Print cartridges, toner collection unit, and other supplies Printer sharing disclaimer Supplies information Color Cartridge number Part number Supplies views Print cartridge views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at or near end of life Recycle supplies Store and recycle suppliesHP anticounterfeit Web site Print-cartridge storage Replacement instructions Replace the print cartridge Replacement instructions Replace the toner collection unit Enww Enww Check the print cartridges Solve problems with suppliesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Repeating defects Print the Supplies Status Memory chip missing errors 10.XX.YY Supply memory errorMemory chip memory errors Interpret control panel messages for supplies Cyan cartridge very low Black cartridge very lowCyan cartridge low Incompatible color cartridge Fuser kit lowFuser kit very low Incompatible fuser Replace color cartridge Magenta cartridge lowMagenta cartridge very low Replace fuser kit Replace Supplies Replace toner collection unit Supplies very low Supplies in wrong positionSupplies low Used supply in use Unsupported supply installedToner Collection Unit Almost Full Wrong cartridge in color slot Yellow cartridge low Yellow cartridge very low Enww Print tasks Cancel a print job with Windows Basic print tasks with Windows Open the printer driver with Windows Change the number of print copies with Windows Save custom print settings for reuse with WindowsGet help for any printing option with Windows Use a printing shortcut with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Print on both sides duplex with Windows Manually print on both sides with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Additional print tasks with Windows Print colored text as black grayscale with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Set job storage options with Windows Job Storage Mode area, click the Proof and Hold optionDelete a stored job Print one copy for proof before printing all the copies Temporarily store a job on the product Permanently store a job on the product Specify a name for the stored job Receive notification when someone prints a stored jobSet the user name for a stored job Supported glossy paper Print special jobs with WindowsPrint business graphics or marketing material Supported tough paper Print weatherproof maps and outdoor signsSet the duplex alignment Walk-up USB printing Open the Retrieve Job From USB menu Color Click Properties or Preferences Adjust color/color settingsChange the color theme for a print job Change the color options Manual color options Halftone Setting description Setting options Edge Control1Manual color options Neutral Grays Use HP EasyColor Match colors to your computer screen Sample book color matching Pantone color matching Administration Reports Other PagesPrint color samples Enww Manage and maintain 1Reports menu ConfigurationPrint information pages Other Pages Demonstration Are installed Use the HP Embedded Web Server General tab HP Embedded Web Server featuresInformation tab 2HP Embedded Web Server Information tab Print tab 4HP Embedded Web Server Print tab Security tab Troubleshooting tabHP Web Services tab Networking tab Other Links list 7HP Embedded Web Server Other Links list Use HP Web Jetadmin IP Security Product security featuresSecurity statements Secure the HP Embedded Web Server Data affected Erase Job DataErase Job Data Click the HP Secure High Performance Hard Disk Drive link Lock the control panel menus Open the Access Control menuSecure stored jobs Lock the formatter cage Disable or enable sleep mode Economy settingsPowersave modes Administration General Settings Energy Settings Enabled Disabled Set the sleep timerSleep Timer Settings Sleep/Auto Off Timer Set the sleep schedule Clean the paper path Clean the productProduct updates Device Maintenance Calibrate/Cleaning Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Restore factory settings Administration General Settings Restore Factory Settings Control-panel messages Interpret control-panel messagesControl-panel message types Message type Description Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Enww Clear jams Jam locations Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Change jam recovery Administration General Settings Jam Recovery Paper does not feed automatically Cause Solution Paper does not feed automatically Change the paper type setting for Mac Use the correct paper type setting in the printer driverChange the paper type setting for Windows Improve print quality None Adjust color settings in the printer driverChange the color theme for a print job Use paper that meets HP specifications Change the color options Calibrate the product to align colors Print a cleaningDevice Maintenance Calibrate/Cleaning Full Calibration Use the printer driver that best meets your printing needs HP UPD PCL Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve network problems Solve connectivity problemsSolve direct-connect problems Computer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Click Devices and Printers Solve product software problems with Mac Print job was not sent to the product that you wanted Software troubleshooting Hardware troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Print cartridges and toner collection unit AccessoriesPart numbers Cables and interfaces Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Weight Physical specificationsTable C-1Product dimensions Product Height Depth Width Regulatory information FCC regulations Environmental product stewardship program Multiple returns more than one cartridge Return and recycling instructionsUnited States and Puerto Rico Single returns Non-U.S. returns PaperMaterial restrictions Residents of Alaska and Hawaii Enww Supplementary Information Declaration of conformityEnergy Use For Regulatory Topics only, contact Boise, Idaho USASeptember Vcci statement Japan Power cord instructions Safety statementsLaser safety Power cord statement Japan Luokan 1 laserlaite EMC statement Korea Laser statement for FinlandGS statement Germany Restriction on Hazardous Substances statement Ukraine Enww Index Symbols/NumericsAccessories Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908