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4.Lift the paper-feed cover on the inside of the right door. If jammed paper is present, gently pull the paper straight out to remove it.

5.Close the paper-feed cover.

6.Gently pull the paper out of the pickup area.

7.Look for paper in the Tray 2 roller area. Push up on the two green levers to release the jam- access door. Remove any jammed paper, and close the door.

ENWW	Clear jams 197

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Contents

Laserjet Enterprise 500 Color Page HP LaserJet Enterprise 500 color M551 Trademark Credits Copyright and License Conventions used in this guide Conventions used in this guide Table of contents Use the product with Mac Software for Windows Paper and print media Connect the product with Windows Print cartridges, toner collection unit, and other supplies Print tasks 119 Color 159 Manage and maintain 167 Solve problems 183 Appendix B Service and support 225 Appendix a Supplies and accessories 221 Appendix D Regulatory information 237 Appendix C Product specifications 235 Index 249 Xvi Product basics Product comparison ModelFeatures Environmental features Accessibility features Product front view Product views Interface ports Product back view Serial number and model number location Control panel menus Control-panel layout Control-panel help Navigate the control-panel menus Control panel menusSign In menu Retrieve Job From USB menu 3Retrieve Job From Device Memory menu Retrieve Job From Device Memory menu 4Supplies menu Supplies menu Supplies menu Trays menu Trays menu Reports menu Administration menuGeneral Settings menu 7General Settings menu AM/PM Enww Enww Enww General Print Settings menu Retrieve From USB Settings menuGeneral Print Settings menu Retrieve From USB Settings menu 10Default Print Options menu Default Print Options menu9General Print Settings menu Enww Display Settings menu Display Settings menu 12Manage Supplies menu Manage Supplies menu 13Manage Trays menu Manage Trays menu Jetdirect Menu Network Settings menu14Network Settings menu Keep 802.1x Reset Keep Reset Security Yes15Jetdirect Menu Enww Enww 16Troubleshooting menu Troubleshooting menu Troubleshooting menu 17Backup/Restore menu Device Maintenance menuBackup/Restore menu Calibrate/Cleaning menu Service menu USB Firmware Upgrade menu Enww Software for Windows Select the correct printer driver for Windows Supported operating systems and printer drivers for Windows HP UPD PCL 5 driver HP PCL 6 driverHP UPD PCL 6 driver HP UPD PS driver HP Universal Print Driver UPD UPD installation modes Windows 7 Click Start, and then click Devices and Printers Change print job settings for WindowsPriority print settings for Windows Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Windows Vista Remove the printer driver from WindowsWindows XP Click Start, Control Panel, and then Add or Remove Programs HP ePrint HP Web JetadminSupported utilities for Windows HP Embedded Web Server Software Software for other operating systems Enww Use the product with Mac Supported operating systems and printer drivers for Mac Install software for Mac operating systemsSoftware for Mac Administration Reports Configuration/Status Pages Install software for Mac computers on a wired networkConfigure the IP address Install the software Open System Preferences Select Print & Fax Remove the printer driver from Mac operating systems Change the product configuration settings Change print job settings for MacPriority print settings for Mac Change the default settings for all print jobs Open the HP Printer Utility HP Printer Utility featuresSoftware for Mac computers HP Printer Utility for Mac AirPrint Supported utilities for MacHP Embedded Web Server HP ePrint Resize documents or print on a custom paper size with Mac Cancel a print job with a MacBasic print tasks with Mac Change the paper size and type with Mac Print a cover page with Mac Create and use printing presets with MacCreate a printing preset Use printing presets Print on both sides manually Print multiple pages on one sheet of paper with MacPrint on both sides of the page duplex printing with Mac Use automatic duplex printing Store jobs with Mac Select the Services on the Web tab Solve problems with a MacUse the Services menu with Mac Select the Device Maintenance tab Enww Connect the product with Windows Printer sharing disclaimer Connect with USB CD installation Network type Supported protocols Connect to a network with WindowsSupported network protocols 1Supported network protocols Service name Description 2Advanced Security features for network management Configure the IP address Install the product on a wired network with Windows Install the software Set or change the network password Configure network settings with WindowsView or change network settings TCP/IP Administration Network Settings Jetdirect Menu IPv6 Settings Address IPv6 Settings Address Manual Settings Enable Setting Description Auto Link speed and duplex settingsAdministration Network Settings Jetdirect Menu Link Speed Paper and print media Media type Do not Understand paper useSpecial paper guidelines Understand paper use Enww 1Supported paper and print media sizes Size and dimensions Tray Tray 3 optionalSupported paper sizes Enww Enww Paper type Tray Tray 2 Tray 3 optional Supported paper types Paper type Tray Tray 3 optional Tray and bin capacity Tray or bin Paper type Specifications Quantity Tray and bin capacity Load Tray Load paper trays Load paper trays Address type Left margin Top margin Print envelopes Load the optional 500-sheet paper and heavy media tray Tray Load standard-sized paper into Tray Load custom-size paper into Tray Enww Enww Tray Paper orientation for loading trays Enww Tray 2 or optional Tray Enww Configure a tray from the control panel Configure traysConfigure a tray when loading paper Configure a tray to match print job settings Source Automatic overhead transparency sensing auto sense modeAuto-sense settings Select the paper by source, type, or size Type and size Print cartridges, toner collection unit, and other supplies Color Cartridge number Part number Printer sharing disclaimer Supplies information Print cartridge views Supplies views Manage print cartridges Change settings for print cartridgesPrint when a print cartridge is at or near end of life Print-cartridge storage Store and recycle suppliesHP anticounterfeit Web site Recycle supplies Replace the print cartridge Replacement instructions Replacement instructions Replace the toner collection unit Enww Enww Check the print cartridges Solve problems with suppliesType of print cartridge Steps to resolve the problem Inspect the print cartridge for damage Print the Supplies Status Repeating defects Interpret control panel messages for supplies 10.XX.YY Supply memory errorMemory chip memory errors Memory chip missing errors Cyan cartridge very low Black cartridge very lowCyan cartridge low Incompatible fuser Fuser kit lowFuser kit very low Incompatible color cartridge Replace fuser kit Magenta cartridge lowMagenta cartridge very low Replace color cartridge Replace toner collection unit Replace Supplies Supplies very low Supplies in wrong positionSupplies low Wrong cartridge in color slot Unsupported supply installedToner Collection Unit Almost Full Used supply in use Yellow cartridge very low Yellow cartridge low Enww Print tasks Cancel a print job with Windows Open the printer driver with Windows Basic print tasks with Windows Use a printing shortcut with Windows Save custom print settings for reuse with WindowsGet help for any printing option with Windows Change the number of print copies with Windows Click the Printing Shortcuts tab Create printing shortcuts Enww Enww Improve print quality with Windows Enww Manually print on both sides with Windows Print on both sides duplex with Windows Automatically print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select page orientation with Windows Enww Set color options with Windows Use HP ePrint Print colored text as black grayscale with Windows Additional print tasks with Windows Print on preprinted letterhead or forms with Windows Enww On the File menu in the software program, click Print Enww Enww Print the first or last page on different paper with Windows Enww Scale a document to fit page size with Windows Enww Add a watermark to a document with Windows Create a booklet with Windows Use job storage features with Windows Create a stored job with Windows Print a stored job Print one copy for proof before printing all the copies Job Storage Mode area, click the Proof and Hold optionDelete a stored job Set job storage options with Windows Permanently store a job on the product Temporarily store a job on the product Specify a name for the stored job Receive notification when someone prints a stored jobSet the user name for a stored job Supported glossy paper Print special jobs with WindowsPrint business graphics or marketing material Supported tough paper Print weatherproof maps and outdoor signsSet the duplex alignment Open the Retrieve Job From USB menu Walk-up USB printing Color Click Properties or Preferences Adjust color/color settingsChange the color theme for a print job Manual color options Change the color options Neutral Grays Setting description Setting options Edge Control1Manual color options Halftone Use HP EasyColor Sample book color matching Match colors to your computer screen Pantone color matching Administration Reports Other PagesPrint color samples Enww Manage and maintain Other Pages Demonstration ConfigurationPrint information pages 1Reports menu Are installed Use the HP Embedded Web Server 2HP Embedded Web Server Information tab HP Embedded Web Server featuresInformation tab General tab 4HP Embedded Web Server Print tab Print tab Networking tab Troubleshooting tabHP Web Services tab Security tab 7HP Embedded Web Server Other Links list Other Links list Use HP Web Jetadmin Secure the HP Embedded Web Server Product security featuresSecurity statements IP Security Click the HP Secure High Performance Hard Disk Drive link Erase Job DataErase Job Data Data affected Lock the formatter cage Open the Access Control menuSecure stored jobs Lock the control panel menus Administration General Settings Energy Settings Economy settingsPowersave modes Disable or enable sleep mode Set the sleep schedule Set the sleep timerSleep Timer Settings Sleep/Auto Off Timer Enabled Disabled Device Maintenance Calibrate/Cleaning Clean the productProduct updates Clean the paper path Enww Solve problems Self help Solve general problems checklist Factors that affect product performance Administration General Settings Restore Factory Settings Restore factory settings Message type Description Interpret control-panel messagesControl-panel message types Control-panel messages Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Enww Jam locations Clear jams Clear jams in the output bin area Clear jams in Tray Enww Clear jams in Tray Clear jams in the right door Enww Enww Enww Enww Clear jams in the lower right door Tray Administration General Settings Jam Recovery Change jam recovery Paper does not feed automatically Paper does not feed automatically Cause Solution Improve print quality Use the correct paper type setting in the printer driverChange the paper type setting for Windows Change the paper type setting for Mac None Adjust color settings in the printer driverChange the color theme for a print job Change the color options Use paper that meets HP specifications Calibrate the product to align colors Print a cleaningDevice Maintenance Calibrate/Cleaning Full Calibration Use the printer driver that best meets your printing needs HP UPD PCL Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Computer is using the incorrect IP address for the product Solve connectivity problemsSolve direct-connect problems Solve network problems Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Click Devices and Printers Print job was not sent to the product that you wanted Solve product software problems with Mac Hardware troubleshooting Software troubleshooting Enww Supplies and accessories Order parts, accessories, and supplies Cables and interfaces AccessoriesPart numbers Print cartridges and toner collection unit Maintenance kits Service and support Hewlett-Packard limited warranty statement Enww Enww Data stored on the print cartridge End User License Agreement Transfer OpenSSL Customer self-repair warranty service Customer support Product specifications Product Height Depth Width Physical specificationsTable C-1Product dimensions Product Height Depth Width Weight Regulatory information FCC regulations Environmental product stewardship program Single returns Return and recycling instructionsUnited States and Puerto Rico Multiple returns more than one cartridge Residents of Alaska and Hawaii PaperMaterial restrictions Non-U.S. returns Enww Supplementary Information Declaration of conformityEnergy Use For Regulatory Topics only, contact Boise, Idaho USASeptember Power cord statement Japan Safety statementsLaser safety Vcci statement Japan Power cord instructions Luokan 1 laserlaite EMC statement Korea Laser statement for FinlandGS statement Germany Restriction on Hazardous Substances statement Ukraine Enww Index Symbols/NumericsAccessories Settings Firmware Retrieve job from device HP Printer Utility Msds Stored jobs 152 Printing from Tray Printing on both sides TCP/IP Msds Enww Page CF079-90908* *CF079-90908

HP M551DN manual Enww

Models: M551DN