Support and other resources, Contacting HP | HP P4000 G2 instruction

8 Support and other resources

Contacting HP

For worldwide technical support information, see the HP support website:

http://www.hp.com/support

Before contacting HP, collect the following information:

•Product model names and numbers

•Technical support registration number (if applicable)

•Product serial numbers

•Error messages

•Operating system type and revision level

•Detailed questions

Subscription service

HP recommends that you register your product at the Subscriber's Choice for Business website:

http://www.hp.com/go/e-updates

After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources.

Related information

The following documents [and websites] provide related information:

•HP StorageWorks P4000 G2 Unified NAS Gateway Quick Start Guide

•HP StorageWorks P4000 SAN Solutions documentation

•http://www.hp.com/go/p4000

You can find these documents from the Manuals page of the HP Business Support Center website:

http://www.hp.com/support/manuals

In the Storage section, click link label and then select your product.

HP websites

For additional information, see the following HP websites:

•http://www.hp.com

•http://www.hp.com/go/storage

•http://www.hp.com/service_locator

•http://www.hp.com/support/manuals

P4000 G2 Unified NAS Gateway User Guide 101

Image 101

HP P4000 G2 manual Support and other resources, Contacting HP, Related information, Subscription service, HP websites

Contents

HP StorageWorks P4000 G2 Unified NAS Gateway User Guide Acknowledgements Contents File server management Administration tools Troubleshooting, servicing, and maintenance Regulatory compliance notices 109 System recovery 105Support and other resources 101 Index 125 Figures Page Tables P4000 G2 Unified NAS Gateway hardware components Component identification P4000 G2 Unified NAS Gateway rear panel components Status Component identification Check kit contents Installing and configuring the serverSetup overview Connect to the storage system Install the storage system hardware Power on the server and log on Confirm Windows activation Complete system configuration Configure the storage system Using the remote browser method Additional access methods Using the Remote Desktop method Default storage settingsUsing the Telnet method Physical configuration P4000 G2 Unified NAS Gateway RAID configuration Default boot sequencePage Installing and configuring the server P4000 G2 Unified NAS Gateway network infrastructure Cluster configuration Set IP addresses for the network connections Creating and configuring the cluster P4000 G2 Unified NAS Gateway connections TIP Join both storage servers to the domain Computer Name tab of System Properties Initialize Disk 1 the witness disk Initialize and format the storage disks Failover Cluster Management user interface Validate the configuration Select servers to be validated for the cluster Create the cluster Validating the cluster configuration Entering cluster name Add services or applications to the cluster Select Service or Application Verify that the cluster is operational Cluster configuration Cluster overview Cluster administrationCluster terms and components Nodes Virtual servers Cluster groupsFailover and failback Quorum disk Network planning Cluster planningStorage planning Sharing protocol cluster support Protocol planning Node-based cluster groups Cluster groups and resources, including file sharesCluster group overview Permissions and access rights on share resources File share resource planning issuesLoad balancing Resource planning Adding new storage to a cluster NFS cluster-specific issuesNon-cluster aware file sharing protocols Creating physical disk resources Shadow copies in a clusterCreating file share resources Creating NFS share resources Extend a LUN in a cluster Print services in a clusterMsnfs administration on a server cluster Failing over and failing back Advanced cluster administration proceduresCreating a cluster printer spooler Shutting down one cluster node Powering down the clusterRestarting one cluster node Powering up the cluster Share and Storage Management Administration toolsRemote Desktop for Administration Single Instance Storage Network File System NFS User Mapping Configuring AD LDSPrint Management Microsoft hotfix Phase 1 scripts Password and Group file syntax Phase 2 scripts Script execution GrouppasswordGIDgroup list AD LDS script execution help screen Verifying script execution Adsi Edit Connection Settings dialog box NFS-mapped users and groups in Adsi Edit Shared access example Rootgroupx0 Allusersx5700 NFS Advanced Sharing dialog box Touch /mnt/nfstest/rootfile Advanced Security Settings for file.txt Select User or Group dialog box Replace owner on subcontainers and objects Administration tools File services management File services features in Windows Storage Server 2008 R2Windows SharePoint Services File server management Array management utilities Configuring data storageStorage management utilities Array Configuration Utility Disk Management utility Guidelines for managing disks and volumesDisk quotas Adding storage Expanding storage Extending storage using Windows Storage Utilities Shadow copy planning Volume shadow copies Allocating disk space Identifying the volume Determining creation frequency Shadow copies and drive defragmentationIdentifying the storage area Managing shadow copies Mounted drives Shadow copy cache file Shadow copies stored on a source volume Enabling and creating shadow copies Shadow copies stored on a separate volume Viewing shadow copy properties Viewing a list of shadow copiesSet schedules Disabling shadow copies Redirecting shadow copies to an alternate volume Shadow Copies for Shared Folders Managing shadow copies from the storage system desktop SMB shadow copies Client GUI NFS shadow copies Recovering a deleted file or folder Recovery of files or folders Recovering a folder Recovering an overwritten or corrupted file Shadow Copy Transport Backup and shadow copiesFolder and share management Managing file-level permissions Folder management Properties dialog box, Security tab Advanced Security settings dialog box, Permissions tab User or group Permission Entry dialog box Advanced Security Settings dialog box, Auditing tab Auditing Entry dialog box for folder name Ntfs Test Share considerations Share management Comparing administrative hidden and standard shares Defining Access Control Lists Managing shares File Server Resource ManagerQuota management Other Windows disk and data management tools Additional information and references for file services Antivirus File server management Webes Web Based Enterprise Services Troubleshooting, servicing, and maintenanceTroubleshooting the storage system Maintenance updates Maintenance and serviceFirmware updates System updates Support and other resources Subscription serviceContacting HP Related information Document conventions Typographic conventions Customer self repair Rack stability Support and other resources Restore the factory image System recoverySystem Recovery DVD Create a System Recovery USB Flash Drive Using a USB Flash Drive for System Recovery Enter format fs=fat32 quick Use the USB Flash Drive for System Recovery Managing disks after a restoration Regulatory compliance identification numbers Regulatory compliance noticesFederal Communications Commission notice FCC rating label Modification Canadian notice Avis CanadienCables Class a equipment Class B equipment European Union noticeJapanese notices Korean notices Bsmi Class a notice Taiwan battery recycle statementTaiwanese notices Class a equipment Class B equipment Dutch laser notice Laser compliance noticesEnglish laser notice French laser notice German laser notice Italian laser notice English notice Recycling noticesJapanese laser notice Spanish laser notice Bulgarian notice Czech notice Danish notice Dutch notice Estonian notice Finnish notice French notice German notice Greek notice Hungarian notice Italian notice Latvian notice P4000 G2 Unified NAS Gateway User Guide Slovak notice Spanish notice Swedish notice Turkish notice Dutch battery notice Battery replacement notices French battery notice German battery notice Italian battery notice Japanese battery notice Spanish battery notice Index Index Page Index