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HP Pro 8500 - A909b, Pro 8500 - A909a manual Support and warranty, Obtain electronic support

Models: Pro 8500 - A909a Pro 8500 - A909b Pro 8500 Premier - A909n Pro 8500 - A909g

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B Support and warranty

The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance.

This section contains the following topics:

•Obtain electronic support

•Warranty

•Ink cartridge warranty information

•Obtain HP telephone support

•Prepare the device for shipment

•Pack the device

Obtain electronic support

To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

This Web site also offers technical support, drivers, supplies, ordering information and other options such as:

•Access online support pages.

•Send HP an e-mail message for answers to your questions.

•Connect with an HP technician by using online chat.

•Check for software updates.

You can also obtain support from the Toolbox (Windows) or HP Printer Utility (Mac OS X), which provide easy, step-by-step solutions to common printing problems. For more information, see Use the Toolbox (Windows) or Use the HP Printer Utility (Mac OS X).

Support options and availability vary by product, country/region, and language.

Support and warranty

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HP Pro 8500 - A909b, Pro 8500 - A909a, Pro 8500 - A909g manual Support and warranty, Obtain electronic support

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Acknowledgements Safety informationCopyright information Hewlett-Packard Company notices Contents Scan HP Digital Solutions some models onlyPrint Fax Work with memory devices Copy Configure and manage Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Regulatory information Support and warrantyDevice specifications 275 Resource Description Location Get startedFind other resources for the product Windows Resource Description Understand the device parts AccessibilityFinding the device model number Front view Back view Printing supplies area Label Control panelControl-panel buttons and lights Color display Control-panel buttons and lights Two-line display Label Icon Color display Two-line display Description Recommended Turn off the deviceEco-Tips Connection information Chapter To install the duplexer Install the accessoriesInstall the duplexer Install Tray Mac OS X Turn on accessories in the print driverTo turn on accessories on Windows computers To turn on accessories on Macintosh computers Use device control-panel menus Use the device Device control-panel message types Change device settingsError messages Critical error messages Type numbers and text on the control-panel keypad Text and symbols To enter text by using the visual keyboard Type text using the visual keyboard some models onlyTo enter a space, pause, or symbol To erase a letter, number, or symbol Use the HP software Available symbols for dialing fax numbers some models onlyAvailable Description symbols Available when entering To open the HP Photosmart Software on a Windows computer Use the HP productivity software To load an original in the document feeder tray Load the originalsLoad an original in the automatic document feeder ADF To open the HP Document Manager To load an original on the scanner glass Select print mediaLoad an original on the scanner glass Recommended papers for printing and copying For the best results, observe the following guidelines Tips for selecting and using print media Understand specifications for supported media Cards X 13 inches 216 x 330 mmEnvelopes Photo media Index card 76.2 x 127 mm 3 x Inches Capacity Understand supported media types and weightsTray Type Weight Paper 60 to 105 g/m2 Other media Media Left Right Top Bottom Margin Tray Type Weight Capacity Cards Up to 200 g/mSet minimum margins Lb index To load Tray 1 main tray Load media Load media To load Tray Follow these steps Configure traysWant to To set a custom media size To configure the traysPrint on special and custom-sized media To print on special or custom-sized media Windows To print a borderless document Mac OS Print borderlessClick Manage Custom Sizes in the Paper Size pull-down menu To print a borderless document Windows Open the Paper Type/Quality panel Print Change print settingsTo change the settings Guidelines for printing on both sides of a Change default settings for all future jobs WindowsChange settings Mac OS Print on both sides duplexing To print automatically on both sides of a page Mac OS Print a WebPerform duplexing To print automatically on both sides of a page Windows Landscape Cancel a print jobTo print a Web Scan an original Scan Press Start Scan Scan an original to a computer direct connectionScan an original to a computer network connection Scan an original to a memory device Scan from a WIA-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant or a WIA-compliant program Scan from a TWAIN-compliant program Edit a scanned photo or graphic Change scan settingsTo change scan settings Edit a scanned original Cancel a scan job Chapter Scan HP Digital Fax HP Digital Solutions some models onlyWhat are HP Digital Solutions? HP Direct Digital Filing Windows shared folder or an SMB Shared Folder Mac OS X only Username and password for the network if necessaryRequirements Network address for the folder HP Direct Digital Filing Setting up the HP Digital Solutions To set up Scan to Network Folder on a Macintosh computer Set Up Scan to Network FolderTo set up Scan to Network Folder on a Windows computer Click Settings Use HP Scan to Network Folder Set Up Scan to E-mailSet up Scan to Network Folder from the embedded Web server Set up outgoing e-mail profile Set up Scan to E-mail on a Macintosh computer Set up Scan to E-mail on a Windows computer Entry is added to the Outgoing E-mail Profile List Set up Scan to E-mail using the embedded Web serverUse Scan to E-mail Set up HP Digital Fax on a Macintosh computer Set Up HP Digital FaxSet up HP Digital Fax on a Windows computer Set up HP Digital Fax from the embedded Web server Using HP Digital Fax Chapter HP Digital Solutions some models only Insert a memory card Work with memory devices To insert a memory card Connect a digital camera Connect a digital camera Connect a storage device View photos To print camera-selected photos using the Dpof standardPrint Dpof photos Print selected photos View photos using your computerPrint photos from the control panel View photos color display models only Print passport photos color display models only Print an index sheet from the device control panel For two-line display models Save photos to your computerTo save photos For color display models a. Press Save Send a fax Fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone To send a fax from memory Send a fax from memoryPress Start FAX Black Press Start FAX Black again To schedule a fax from the device control panel To cancel a scheduled faxSchedule a fax to send later Send a fax to multiple recipients To send a color original fax from the device control panel Change the fax resolution and Lighter / Darker settingsSend a fax to multiple recipients using group speed dial Send a color original fax To change the resolution from the device control panel Change the fax resolution Send a fax in Error Correction Mode Receive a fax manually To change the ECM setting from the device control panelReceive a fax Turn off Auto Answer Set up backup fax receptionOn Error Only To receive a fax manually Select Tools, and then select Reprint Faxes in Memory To set backup fax reception from the device control panelReprint received faxes from memory To reprint faxes in memory from the control panel To forward faxes from the device control panel Poll to receive a faxForward faxes to another number Block junk fax numbers Select Basic Fax Setup and then select Fax Paper SizeSet the paper size for received faxes Set automatic reduction for incoming faxes To select a number from the caller ID list Set the junk fax modeTo set the junk fax mode Add numbers to the junk fax list View a list of blocked fax numbers Receive faxes to your computer Fax to PC and Fax to MacRemove numbers from the junk fax list To remove numbers from the list of junk fax numbers Activate Fax to PC and Fax to Mac To set up the Fax to PC from the Solution Center WindowsSelect Settings, and then select Fax to PC Setup Wizard Fax to Pc and Fax to Mac requirements Select the Fax to PC Settings tab To set up Fax to MacModify Fax to PC or Fax to Mac settings To modify settings from the device control panel Configure the fax header Change fax settings To set or change the fax header via the embedded Web server Set the answer mode Auto answerSelect Basic Fax Setup, and then select Rings to Answer Set the number of rings before answering Change the answer ring pattern for distinctive ring Select Advance Fax Setup, and then select Distinctive Ring Set the redial options Set the fax error correction modeSet the dial type To set the fax speed via the embedded Web server Select Advanced Fax Setup, and then select Fax SpeedSet the fax speed To set the fax speed from the device control panel To set the fax sound volume via the device control panel Set up speed-dial entriesSet the fax sound volume Set up fax numbers as speed-dial entries or groups Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setupTo test fax setup via the device control panel Use reports Select Print Report, and then Fax Confirmation To enable fax confirmation via the device control panelTo enable fax confirmation via the embedded Web server Print fax confirmation reports Print and view the fax log Print fax error reportsPress Print Report, and then select Fax Error Report To view the fax log from the HP Solution Center software Print a Caller ID History Report Clear the fax logPrint the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Chapter 106 Fax To make a copy from the device control panel CopyMake copies from the device control panel Set the copy paper size Change the copy settingsTo save the current settings as defaults for future jobs Set the number of copies Change copy speed or quality Set the copy paper type Resize an original to fit onto letter or A4 paper Press Reduce/Enlarge Copy a legal-size document onto letter paper To crop an image from the control panel Adjust the lightness and darkness of your copyCrop an original color display models only Enhance light areas of your copy To collate copies from the control panel color display Collate a copy jobApply Margin Shift to a Copy Job Press Start Copy Color Copy option Description Cancel a copy jobTwo-sided copy jobs To apply margin shift from the control panel color display Mac OS Configure and manageManage the device Windows Monitor the device Administer the device Use device management tools Toolbox tabs Tabs ContentsUse the Toolbox Windows Open the Toolbox Utilities Network ToolboxTo open the Network Toolbox Use the Embedded Web server Use the HP Solution Center Windows To open the embedded Web server Pages/buttons Contents To open the HP Device Manager on a Macintosh computer Use the HP Device Manager Mac OSUse the HP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Understand the self-test report Understand the network configuration Network Configuration View and print network settings Configure network optionsChange basic network settings Modify wireless settings Set link speed Change advanced network settingsTurn the wireless radio on and off Select Advanced Setup, then select Link Speed IP Address Subnet Mask Default Gateway Set up faxing for the deviceTo view IP settings To change IP settings Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Back view of the device Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line Turn off the Auto Answer setting Run a fax test To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software To share the device Network connectionShare the device on a locally shared network Server connection Locally shared device Install the device software on client computers Install the device on a network Select Network Printer or Network Printer Server Install the device in a pure IPv6 network environmentTo install the printer driver on Windows XP To install the software for a direct connection Configure the device Mac OSInstall the software for network or direct connection To install the printer driver on Windows Vista To share the device among computers running Mac OS Share the device on a locally shared network Network name Ssid Understand 802.11 wireless network settings Data encryption Communication modeSecurity settings Select Wireless Setup Wizard To set up wireless communication using the installer Mac OS Method To turn off wireless communicationConfigure your firewall to work with HP devices On the General tab, click View Wireless Devices Press Add a Device Change from an Ethernet connection to a wireless connectionOn the Wireless Setup tab, press Start Wizard Change the connection method Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP A909 Series Set up the device for Bluetooth communicationTo find out the address of the device a. Select Setup To install and print using the Microsoft stack Connect the device with BluetoothConnecting the device with Bluetooth on Windows Open the Printer Setup Utility To install and print using the Widcomm/Broadcom stackConnect the device with Bluetooth on Mac OS To install and print using Bluetooth for Mac OS Use a passkey to authenticate Bluetooth devices Set Bluetooth security for the device To set the device to be not visible from the control panel Uninstall and reinstall the softwareReset Bluetooth settings via the embedded Web server To uninstall from a Windows computer, method Uninstall and reinstall the software 173 Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Replace the ink cartridges Maintain and troubleshoot To replace the ink cartridges Maintain the printheads To check printhead health To print the print quality diagnostic Chapter To calibrate the linefeed To align the printheads To clean the printhead contacts manually To clean the printheads Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Store printheads Clean the deviceStore printing supplies Store ink cartridges To clean the scanner glass Clean the scanner glassClean the exterior To clean the rollers or separator pad Clean the automatic document feeder Clean the device 187 General troubleshooting tips and resources Troubleshooting topics Solve printing problems Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printouts Meaningless characters print General print quality troubleshooting Output is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Printout shows bleeding colors Use a higher print quality settingColors are printing as black and white Wrong colors are printing Something on the page is missing or incorrect Solve paper-feed problemsColors do not line up properly Text or graphics are streaked Multiple pages are being picked up Media is not picked up from a trayMedia is not coming out correctly Pages are skewing Copies are blank Solve copy problemsNo copy came out Copy defects are apparent Documents are missing or fadedSize is reduced Copy quality is poor Error messages appear Solve scan problems Scan takes too long Scanner did nothing Check the originals Part of the document did not scan or text is missingText cannot be edited Original is a second-generation photo or picture Image quality is better when printedScanned image quality is poor Reload document and then restart job Blank pages Scan defects are apparentGraphics look different from the original Take steps to improve the scan quality Fax test failed Solve fax problems Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Computer cannot receive faxes Fax to PC or Fax to Mac Fax tones are recorded on my answering machine SolutionPhone cord that came with my device is not long enough To extend your phone cord Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Server name cannot be found or resolved Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Disk is full Network folder has not been set up correctlyFilename prefix has not been set up correctly Incorrect date and time on e-mail messages Sending large e-mail messages Internal memory is full Solving HP Digital Fax problemsError conditions are interfering with HP Digital Fax Incorrect date and time on faxes Solve network problemsGeneral network troubleshooting Make sure the wireless 802.11 light is turned on Solve wireless problemsBasic wireless troubleshooting Problems connecting to a wired network Windows Run the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network Mac OS Make sure the HP device is on the network Check to see if you can access the embedded Web server EWSTo access the EWS Make sure that the HP device is connected to your network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Check the memory card Solve photo memory card problemsAdd hardware addresses to a wireless access point WAP Device cannot read the memory card Check the memory card slot Solve device management problemsDevice cannot read photos on the memory card Embedded Web server cannot be opened Troubleshoot installation issues Check the device to ensure the following Hardware installation suggestionsCheck the hardware connections Check the computer system Check or perform the following Software installation suggestionsVerify installation preliminaries Clear jams To clear a jam Clear paper jams Chapter To clear a paper jam in the automatic document feeder Errors WindowsAvoid paper jams Fax Memory Full Printhead problemPrintheads Missing Incompatible Printhead Cartridge cradle cannot move Cartridge ProblemReplace Cartridges Soon Paper Mismatch Printer Offline Paper JamPrinter is out of paper Incompatible Cartridges Document failed to print General printer errorPrinter Paused Chapter Maintain and troubleshoot Order printing supplies online HP supplies and accessoriesAccessories Ink cartridges and printheads Supplies HP media Appendix a HP supplies and accessories Obtain electronic support Support and warranty HP product Duration of limited warranty Warranty Ink cartridge warranty information Support process If you have a problem, follow these stepsObtain HP telephone support Before you call Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Line Display Remove the device control-panel faceplateTo remove the control-panel faceplate Color Display Remove the output tray Pack the deviceRemove the duplexer To pack the device Product features and capacities Device specificationsPhysical specifications Device processor Processor and memory specificationsFeature System requirements Network protocol specifications Fax specifications Embedded Web server specificationsPrint specifications Copy specifications Electrical specifications Scan specificationsEnvironmental specifications Supported devices Memory card specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Toxic and hazardous substance table Appendix D 273 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix D Regulatory information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Index Symbols/NumericsPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika