HP Pro 8500 - A909a, Pro 8500 - A909g, Pro 8500 Premier - A909n, Pro 8500 - A909b manual Chapter

Chapter 11

•Make sure you use the phone cord that came with the device. If you do not use the supplied phone cord to connect from the telephone wall jack to the device, you might not be able to send or receive faxes. After you plug in the phone cord that came with the device, run the fax test again.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) Try removing the splitter and connecting the device directly to the telephone wall jack.

The "Using Correct Type of Phone Cord with Fax" test failed

Solution:

•Make sure you used the phone cord supplied in the box with the device to connect to the telephone wall jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the device, and the other end to your telephone wall jack, as shown below.

You might need to connect the supplied phone cord to the adapter provided for your country/region.

1 Telephone wall jack

2Use the phone cord supplied in the box with the device to connect to the "1-LINE" port

You might need to connect the supplied phone cord to the adapter provided for your country/region.

If the phone cord that came with the device is not long enough, you can use a coupler to extend the length. You can purchase a coupler at an electronics store that carries phone accessories. You will also need another phone cord, which can be a standard phone cord that you might already have in your home or office.

•Check the connection between the telephone wall jack and the device to make sure the phone cord is secure.

208 Maintain and troubleshoot