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HP Pro 8500 - A909g Placing a call, After the phone support period Additional warranty options

Models: Pro 8500 - A909a Pro 8500 - A909b Pro 8500 Premier - A909n Pro 8500 - A909g

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Placing a call

Call HP support while you are in front of the computer and the HP all-in-one. Be prepared to provide the following information:

•Model number (located on the label on the front of the device)

NOTE: In addition to the model name that appears on the front of the device, this device has a specific model number. You can use this number to help determine which supplies or accessories are available for your product, as well as when obtaining support. The model number is printed on a label located inside the device near the ink cartridges area.

•Serial number (located on the back or bottom of the device)

•Messages that appear when the situation occurs

•Answers to these questions:

◦Has this situation happened before?

◦Can you re-create it?

◦Did you add any new hardware or software to your computer at about the time that this situation began?

◦Did anything else occur prior to this situation (such as a thunderstorm, HP all-in-one was moved, etc.)?

After the phone support period

After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support. Contact your HP dealer or call the support phone number for your country/region to learn more about support options.

Additional warranty options

Extended service plans are available for the HP all-in-one at additional costs. Go to www.hp.com/ support, select your country/region and language, then explore the services and warranty area for information about the extended service plans.

Obtain HP telephone support

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HP Pro 8500 - A909g, Pro 8500 - A909a manual Placing a call, After the phone support period Additional warranty options

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Scan HP Digital Solutions some models onlyPrint Fax Work with memory devices Copy Configure and manage Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Regulatory information Support and warrantyDevice specifications 275 Resource Description Location Get startedFind other resources for the product Windows Resource Description Understand the device parts AccessibilityFinding the device model number Front view Back view Printing supplies area Label Control panelControl-panel buttons and lights Color display Control-panel buttons and lights Two-line display Label Icon Color display Two-line display Eco-Tips Turn off the deviceConnection information Description Recommended Chapter Install the duplexer Install the accessoriesInstall Tray To install the duplexer To turn on accessories on Windows computers Turn on accessories in the print driverTo turn on accessories on Macintosh computers Mac OS X Use device control-panel menus Use the device Error messages Change device settingsCritical error messages Device control-panel message types Type numbers and text on the control-panel keypad Text and symbols To enter a space, pause, or symbol Type text using the visual keyboard some models onlyTo erase a letter, number, or symbol To enter text by using the visual keyboard Available Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Use the HP software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load an original in the automatic document feeder ADF Load the originalsTo open the HP Document Manager To load an original in the document feeder tray To load an original on the scanner glass Select print mediaLoad an original on the scanner glass Recommended papers for printing and copying For the best results, observe the following guidelines Tips for selecting and using print media Understand specifications for supported media Cards X 13 inches 216 x 330 mmEnvelopes Photo media Index card 76.2 x 127 mm 3 x Inches Tray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsOther media Capacity Set minimum margins Tray Type Weight Capacity Cards Up to 200 g/mLb index Media Left Right Top Bottom Margin To load Tray 1 main tray Load media Load media To load Tray Follow these steps Configure traysWant to Print on special and custom-sized media To configure the traysTo print on special or custom-sized media Windows To set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print a borderless document Mac OS Open the Paper Type/Quality panel Print Change print settingsTo change the settings Change settings Mac OS Change default settings for all future jobs WindowsPrint on both sides duplexing Guidelines for printing on both sides of a Perform duplexing Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Landscape Cancel a print jobTo print a Web Scan an original Scan Scan an original to a computer network connection Scan an original to a computer direct connectionScan an original to a memory device Press Start Scan Scan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant program Scan from a WIA-compliant program To change scan settings Change scan settingsEdit a scanned original Edit a scanned photo or graphic Cancel a scan job Chapter Scan What are HP Digital Solutions? HP Digital Solutions some models onlyHP Direct Digital Filing HP Digital Fax Requirements Username and password for the network if necessaryNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X only HP Direct Digital Filing Setting up the HP Digital Solutions To set up Scan to Network Folder on a Windows computer Set Up Scan to Network FolderClick Settings To set up Scan to Network Folder on a Macintosh computer Set up Scan to Network Folder from the embedded Web server Set Up Scan to E-mailSet up outgoing e-mail profile Use HP Scan to Network Folder Set up Scan to E-mail on a Macintosh computer Set up Scan to E-mail on a Windows computer Entry is added to the Outgoing E-mail Profile List Set up Scan to E-mail using the embedded Web serverUse Scan to E-mail Set up HP Digital Fax on a Macintosh computer Set Up HP Digital FaxSet up HP Digital Fax on a Windows computer Set up HP Digital Fax from the embedded Web server Using HP Digital Fax Chapter HP Digital Solutions some models only Insert a memory card Work with memory devices To insert a memory card Connect a digital camera Connect a digital camera Connect a storage device View photos To print camera-selected photos using the Dpof standardPrint Dpof photos Print photos from the control panel View photos using your computerView photos color display models only Print selected photos Print passport photos color display models only Print an index sheet from the device control panel To save photos Save photos to your computerFor color display models a. Press Save For two-line display models Send a fax Fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Press Start FAX Black Send a fax from memoryPress Start FAX Black again To send a fax from memory Schedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panel Send a fax to multiple recipients using group speed dial Change the fax resolution and Lighter / Darker settingsSend a color original fax To send a color original fax from the device control panel To change the resolution from the device control panel Change the fax resolution Send a fax in Error Correction Mode Receive a fax manually To change the ECM setting from the device control panelReceive a fax On Error Only Set up backup fax receptionTo receive a fax manually Turn off Auto Answer Reprint received faxes from memory To set backup fax reception from the device control panelTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in Memory To forward faxes from the device control panel Poll to receive a faxForward faxes to another number Set the paper size for received faxes Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbers To set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers Select Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to MacTo modify settings from the device control panel Select the Fax to PC Settings tab Configure the fax header Change fax settings Select Basic Fax Setup, and then select Rings to Answer Set the answer mode Auto answerSet the number of rings before answering To set or change the fax header via the embedded Web server Change the answer ring pattern for distinctive ring Select Advance Fax Setup, and then select Distinctive Ring Set the redial options Set the fax error correction modeSet the dial type Set the fax speed Select Advanced Fax Setup, and then select Fax SpeedTo set the fax speed from the device control panel To set the fax speed via the embedded Web server Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panel Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setupTo test fax setup via the device control panel Use reports To enable fax confirmation via the embedded Web server To enable fax confirmation via the device control panelPrint fax confirmation reports Select Print Report, and then Fax Confirmation Press Print Report, and then select Fax Error Report Print fax error reportsTo view the fax log from the HP Solution Center software Print and view the fax log Print a Caller ID History Report Clear the fax logPrint the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Chapter 106 Fax To make a copy from the device control panel CopyMake copies from the device control panel To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies Set the copy paper size Change copy speed or quality Set the copy paper type Resize an original to fit onto letter or A4 paper Press Reduce/Enlarge Copy a legal-size document onto letter paper Crop an original color display models only Adjust the lightness and darkness of your copyEnhance light areas of your copy To crop an image from the control panel Apply Margin Shift to a Copy Job Collate a copy jobPress Start Copy Color To collate copies from the control panel color display Two-sided copy jobs Cancel a copy jobTo apply margin shift from the control panel color display Copy option Description Manage the device Configure and manageWindows Mac OS Monitor the device Administer the device Use device management tools Use the Toolbox Windows Tabs ContentsOpen the Toolbox Toolbox tabs Utilities Network ToolboxTo open the Network Toolbox Use the Embedded Web server Use the HP Solution Center Windows To open the embedded Web server Pages/buttons Contents To open the HP Device Manager on a Macintosh computer Use the HP Device Manager Mac OSUse the HP Printer Utility Mac OS HP Printer Utility panels Information and Support panel Understand the self-test report Understand the network configuration Network Configuration Change basic network settings Configure network optionsModify wireless settings View and print network settings Turn the wireless radio on and off Change advanced network settingsSelect Advanced Setup, then select Link Speed Set link speed To view IP settings Set up faxing for the deviceTo change IP settings IP Address Subnet Mask Default Gateway Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Back view of the device Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line Turn off the Auto Answer setting Run a fax test To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software To share the device Network connectionShare the device on a locally shared network Server connection Locally shared device Install the device software on client computers Install the device on a network Select Network Printer or Network Printer Server Install the device in a pure IPv6 network environmentTo install the printer driver on Windows XP Install the software for network or direct connection Configure the device Mac OSTo install the printer driver on Windows Vista To install the software for a direct connection To share the device among computers running Mac OS Share the device on a locally shared network Network name Ssid Understand 802.11 wireless network settings Data encryption Communication modeSecurity settings Select Wireless Setup Wizard To set up wireless communication using the installer Mac OS Configure your firewall to work with HP devices To turn off wireless communicationOn the General tab, click View Wireless Devices Method On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a Device Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP A909 Series Set up the device for Bluetooth communicationTo find out the address of the device a. Select Setup To install and print using the Microsoft stack Connect the device with BluetoothConnecting the device with Bluetooth on Windows Connect the device with Bluetooth on Mac OS To install and print using the Widcomm/Broadcom stackTo install and print using Bluetooth for Mac OS Open the Printer Setup Utility Use a passkey to authenticate Bluetooth devices Set Bluetooth security for the device Reset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To set the device to be not visible from the control panel Uninstall and reinstall the software 173 Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Replace the ink cartridges Maintain and troubleshoot To replace the ink cartridges Maintain the printheads To check printhead health To print the print quality diagnostic Chapter To calibrate the linefeed To align the printheads To clean the printhead contacts manually To clean the printheads Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Store printing supplies Clean the deviceStore ink cartridges Store printheads To clean the scanner glass Clean the scanner glassClean the exterior To clean the rollers or separator pad Clean the automatic document feeder Clean the device 187 General troubleshooting tips and resources Troubleshooting topics Solve printing problems Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printouts Meaningless characters print General print quality troubleshooting Output is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Colors are printing as black and white Use a higher print quality settingWrong colors are printing Printout shows bleeding colors Colors do not line up properly Solve paper-feed problemsText or graphics are streaked Something on the page is missing or incorrect Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Error messages appear Solve scan problems Scan takes too long Scanner did nothing Check the originals Part of the document did not scan or text is missingText cannot be edited Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or picture Graphics look different from the original Scan defects are apparentTake steps to improve the scan quality Blank pages Fax test failed Solve fax problems Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Server name cannot be found or resolved Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Disk is full Network folder has not been set up correctlyFilename prefix has not been set up correctly Incorrect date and time on e-mail messages Sending large e-mail messages Internal memory is full Solving HP Digital Fax problemsError conditions are interfering with HP Digital Fax Incorrect date and time on faxes Solve network problemsGeneral network troubleshooting Basic wireless troubleshooting Solve wireless problemsProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned on Run the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network Mac OS To access the EWS Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Make sure the HP device is on the network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory card Check the memory card slot Solve device management problemsDevice cannot read photos on the memory card Embedded Web server cannot be opened Troubleshoot installation issues Check the hardware connections Hardware installation suggestionsCheck the computer system Check the device to ensure the following Verify installation preliminaries Software installation suggestionsClear jams Check or perform the following To clear a jam Clear paper jams Chapter To clear a paper jam in the automatic document feeder Errors WindowsAvoid paper jams Printheads Missing Printhead problemIncompatible Printhead Fax Memory Full Replace Cartridges Soon Cartridge ProblemPaper Mismatch Cartridge cradle cannot move Printer is out of paper Paper JamIncompatible Cartridges Printer Offline Document failed to print General printer errorPrinter Paused Chapter Maintain and troubleshoot Order printing supplies online HP supplies and accessoriesAccessories Ink cartridges and printheads Supplies HP media Appendix a HP supplies and accessories Obtain electronic support Support and warranty HP product Duration of limited warranty Warranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsBefore you call Support process Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Line Display Remove the device control-panel faceplateTo remove the control-panel faceplate Color Display Remove the output tray Pack the deviceRemove the duplexer To pack the device Product features and capacities Device specificationsPhysical specifications Feature Processor and memory specificationsSystem requirements Device processor Network protocol specifications Print specifications Embedded Web server specificationsCopy specifications Fax specifications Electrical specifications Scan specificationsEnvironmental specifications Supported devices Memory card specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Toxic and hazardous substance table Appendix D 273 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix D Regulatory information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Index Symbols/NumericsPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika