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HP Pro 8500 - A909a manual Troubleshoot installation issues, Embedded Web server cannot be opened

Models: Pro 8500 - A909a Pro 8500 - A909b Pro 8500 Premier - A909n Pro 8500 - A909g

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Chapter 11

Embedded Web server cannot be opened

Check your network setup

•Make sure you are not using a phone cord or a cross cable to connect the device to the network. For more information, see Configure the device (Windows) or Configure the device (Mac OS X).

•Make sure the network cable is securely connected to the device.

•Make sure the network hub, switch, or router is turned on and working properly.

Check the computer

Make sure the computer that you are using is connected to the network.

Check your Web browser

Make sure the Web browser meets the minimum system requirements. For more information, see Embedded Web server specifications.

Check the proxy settings. If the computer is being used on two different networks, the proxy settings may not be appropriate for this network.

Check the device IP address

•To check the IP address of the device from the control panel (color display models

only), touch the (Setup) button, select Network, select View Network Settings, and then select either Display Wired Summary or Display Wireless Summary.

For devices with a two-line display, the user must obtain the IP address by printing

a network configuration page. Press the (Setup) button, select Network, select Network Settings, and then select Print Network Configuration Page.

•Ping the device, using the IP address from the command prompt.

For example, if the IP address is 123.123.123.123, type the following at the MS- DOS prompt:

C:\Ping 123.123.123.123

If a reply appears, the IP address is correct. If a time-out response appears, the IP address is incorrect.

Troubleshoot installation issues

If the following topics do not help, see Support and warranty for information about HP support.

•Hardware installation suggestions

•Software installation suggestions

232 Maintain and troubleshoot

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HP Pro 8500 - A909a, Pro 8500 - A909g manual Troubleshoot installation issues, Embedded Web server cannot be opened

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Safety information Copyright informationHewlett-Packard Company notices Acknowledgements Contents Scan HP Digital Solutions some models onlyPrint Work with memory devices Fax Configure and manage Copy Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Regulatory information Support and warrantyDevice specifications 275 Resource Description Location Get startedFind other resources for the product Resource Description Windows Understand the device parts AccessibilityFinding the device model number Front view Printing supplies area Back view Label Control panelControl-panel buttons and lights Color display Control-panel buttons and lights Two-line display Label Color display Icon Two-line display Turn off the device Eco-TipsConnection information Description Recommended Chapter Install the accessories Install the duplexerInstall Tray To install the duplexer Turn on accessories in the print driver To turn on accessories on Windows computersTo turn on accessories on Macintosh computers Mac OS X Use the device Use device control-panel menus Change device settings Error messagesCritical error messages Device control-panel message types Text and symbols Type numbers and text on the control-panel keypad Type text using the visual keyboard some models only To enter a space, pause, or symbolTo erase a letter, number, or symbol To enter text by using the visual keyboard Available symbols for dialing fax numbers some models only Available Description symbolsAvailable when entering Use the HP software Use the HP productivity software To open the HP Photosmart Software on a Windows computer Load the originals Load an original in the automatic document feeder ADFTo open the HP Document Manager To load an original in the document feeder tray To load an original on the scanner glass Select print mediaLoad an original on the scanner glass Recommended papers for printing and copying Tips for selecting and using print media For the best results, observe the following guidelines Understand specifications for supported media Cards X 13 inches 216 x 330 mmEnvelopes Index card 76.2 x 127 mm 3 x Inches Photo media Understand supported media types and weights Tray Type Weight Paper 60 to 105 g/m2Other media Capacity Tray Type Weight Capacity Cards Up to 200 g/m Set minimum marginsLb index Media Left Right Top Bottom Margin Load media To load Tray 1 main tray Load media To load Tray Follow these steps Configure traysWant to To configure the trays Print on special and custom-sized mediaTo print on special or custom-sized media Windows To set a custom media size Print borderless Click Manage Custom Sizes in the Paper Size pull-down menuTo print a borderless document Windows To print a borderless document Mac OS Open the Paper Type/Quality panel Print Change print settingsTo change the settings Change default settings for all future jobs Windows Change settings Mac OSPrint on both sides duplexing Guidelines for printing on both sides of a Print a Web Perform duplexingTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS Landscape Cancel a print jobTo print a Web Scan Scan an original Scan an original to a computer direct connection Scan an original to a computer network connectionScan an original to a memory device Press Start Scan Use Webscan via embedded Web server Scan from a TWAIN-compliant or a WIA-compliant programScan from a TWAIN-compliant program Scan from a WIA-compliant program Change scan settings To change scan settingsEdit a scanned original Edit a scanned photo or graphic Cancel a scan job Chapter Scan HP Digital Solutions some models only What are HP Digital Solutions?HP Direct Digital Filing HP Digital Fax Username and password for the network if necessary RequirementsNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X only Setting up the HP Digital Solutions HP Direct Digital Filing Set Up Scan to Network Folder To set up Scan to Network Folder on a Windows computerClick Settings To set up Scan to Network Folder on a Macintosh computer Set Up Scan to E-mail Set up Scan to Network Folder from the embedded Web serverSet up outgoing e-mail profile Use HP Scan to Network Folder Set up Scan to E-mail on a Windows computer Set up Scan to E-mail on a Macintosh computer Entry is added to the Outgoing E-mail Profile List Set up Scan to E-mail using the embedded Web serverUse Scan to E-mail Set up HP Digital Fax on a Macintosh computer Set Up HP Digital FaxSet up HP Digital Fax on a Windows computer Using HP Digital Fax Set up HP Digital Fax from the embedded Web server Chapter HP Digital Solutions some models only Work with memory devices Insert a memory card Connect a digital camera To insert a memory card Connect a digital camera Connect a storage device View photos To print camera-selected photos using the Dpof standardPrint Dpof photos View photos using your computer Print photos from the control panelView photos color display models only Print selected photos Print an index sheet from the device control panel Print passport photos color display models only Save photos to your computer To save photosFor color display models a. Press Save For two-line display models Fax Send a fax To send a basic fax from the device control panel Send a basic faxSend a fax manually from a phone Press Start FAX Black or Start FAX Color Send a fax using monitor dialingTo send a fax manually from a phone Send a fax from memory Press Start FAX BlackPress Start FAX Black again To send a fax from memory To cancel a scheduled fax Schedule a fax to send laterSend a fax to multiple recipients To schedule a fax from the device control panel Change the fax resolution and Lighter / Darker settings Send a fax to multiple recipients using group speed dialSend a color original fax To send a color original fax from the device control panel Change the fax resolution To change the resolution from the device control panel Send a fax in Error Correction Mode Receive a fax manually To change the ECM setting from the device control panelReceive a fax Set up backup fax reception On Error OnlyTo receive a fax manually Turn off Auto Answer To set backup fax reception from the device control panel Reprint received faxes from memoryTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in Memory To forward faxes from the device control panel Poll to receive a faxForward faxes to another number Select Basic Fax Setup and then select Fax Paper Size Set the paper size for received faxesSet automatic reduction for incoming faxes Block junk fax numbers Set the junk fax mode To set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Receive faxes to your computer Fax to PC and Fax to Mac Remove numbers from the junk fax listTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers To set up the Fax to PC from the Solution Center Windows Select Settings, and then select Fax to PC Setup WizardFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to Mac To set up Fax to Mac Modify Fax to PC or Fax to Mac settingsTo modify settings from the device control panel Select the Fax to PC Settings tab Change fax settings Configure the fax header Set the answer mode Auto answer Select Basic Fax Setup, and then select Rings to AnswerSet the number of rings before answering To set or change the fax header via the embedded Web server Select Advance Fax Setup, and then select Distinctive Ring Change the answer ring pattern for distinctive ring Set the redial options Set the fax error correction modeSet the dial type Select Advanced Fax Setup, and then select Fax Speed Set the fax speedTo set the fax speed from the device control panel To set the fax speed via the embedded Web server Set up speed-dial entries Set the fax sound volumeSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panel Set up a speed-dial group Print and view a list of speed-dial entries Fax over Internet Protocol FoIP Test fax setupTo test fax setup via the device control panel Use reports To enable fax confirmation via the device control panel To enable fax confirmation via the embedded Web serverPrint fax confirmation reports Select Print Report, and then Fax Confirmation Print fax error reports Press Print Report, and then select Fax Error ReportTo view the fax log from the HP Solution Center software Print and view the fax log Print a Caller ID History Report Clear the fax logPrint the details of the last fax transaction To cancel a number you are dialing Cancel a faxTo cancel a fax Chapter 106 Fax To make a copy from the device control panel CopyMake copies from the device control panel Change the copy settings To save the current settings as defaults for future jobsSet the number of copies Set the copy paper size Set the copy paper type Change copy speed or quality Resize an original to fit onto letter or A4 paper Copy a legal-size document onto letter paper Press Reduce/Enlarge Adjust the lightness and darkness of your copy Crop an original color display models onlyEnhance light areas of your copy To crop an image from the control panel Collate a copy job Apply Margin Shift to a Copy JobPress Start Copy Color To collate copies from the control panel color display Cancel a copy job Two-sided copy jobsTo apply margin shift from the control panel color display Copy option Description Configure and manage Manage the deviceWindows Mac OS Monitor the device Administer the device Use device management tools Tabs Contents Use the Toolbox WindowsOpen the Toolbox Toolbox tabs Utilities Network ToolboxTo open the Network Toolbox Use the HP Solution Center Windows Use the Embedded Web server Pages/buttons Contents To open the embedded Web server To open the HP Device Manager on a Macintosh computer Use the HP Device Manager Mac OSUse the HP Printer Utility Mac OS Understand the self-test report HP Printer Utility panels Information and Support panel Understand the network configuration Network Configuration Configure network options Change basic network settingsModify wireless settings View and print network settings Change advanced network settings Turn the wireless radio on and offSelect Advanced Setup, then select Link Speed Set link speed Set up faxing for the device To view IP settingsTo change IP settings IP Address Subnet Mask Default Gateway Set up faxing parallel phone systems Countries/regions with a parallel-type phone system Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Case a Separate fax line no voice calls received Back view of the device To set up the device with a separate fax line Case B Set up the device with DSL To set up the device with DSL Case D Fax with a distinctive ring service on the same line To set up the device with a distinctive ring service Case E Shared voice/fax line To set up the device with a shared voice/fax line Case F Shared voice/fax line with voice mail To set up the device with voice mail Turn off the Auto Answer setting Run a fax test Set up the device with a computer dial-up modem To set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Shared voice/fax with computer dial-up modem To set up the device with a computer DSL/ADSL modemCase H Shared voice/fax line with computer modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Configure the device Windows Direct connection Connect the device before installing the software To connect the device To share the device Network connectionShare the device on a locally shared network Locally shared device Server connection Install the device on a network Install the device software on client computers Select Network Printer or Network Printer Server Install the device in a pure IPv6 network environmentTo install the printer driver on Windows XP Configure the device Mac OS Install the software for network or direct connectionTo install the printer driver on Windows Vista To install the software for a direct connection Share the device on a locally shared network To share the device among computers running Mac OS Understand 802.11 wireless network settings Network name Ssid Data encryption Communication modeSecurity settings To set up wireless communication using the installer Mac OS Select Wireless Setup Wizard To turn off wireless communication Configure your firewall to work with HP devicesOn the General tab, click View Wireless Devices Method Change from an Ethernet connection to a wireless connection On the Wireless Setup tab, press Start WizardChange the connection method Press Add a Device Other guidelines Guidelines for ensuring wireless network securityTo add hardware addresses to a WAP A909 Series Set up the device for Bluetooth communicationTo find out the address of the device a. Select Setup To install and print using the Microsoft stack Connect the device with BluetoothConnecting the device with Bluetooth on Windows To install and print using the Widcomm/Broadcom stack Connect the device with Bluetooth on Mac OSTo install and print using Bluetooth for Mac OS Open the Printer Setup Utility Set Bluetooth security for the device Use a passkey to authenticate Bluetooth devices Uninstall and reinstall the software Reset Bluetooth settings via the embedded Web serverTo uninstall from a Windows computer, method To set the device to be not visible from the control panel Uninstall and reinstall the software 173 To uninstall from a Macintosh computer, method Double-clickHewlett-Packard Maintain and troubleshoot Replace the ink cartridges Maintain the printheads To replace the ink cartridges To print the print quality diagnostic To check printhead health Chapter To align the printheads To calibrate the linefeed To clean the printheads To clean the printhead contacts manually Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Clean the device Store printing suppliesStore ink cartridges Store printheads To clean the scanner glass Clean the scanner glassClean the exterior Clean the automatic document feeder To clean the rollers or separator pad Clean the device 187 General troubleshooting tips and resources Solve printing problems Troubleshooting topics Device is not responding nothing prints Error message appears on control-panel displayDevice shuts down unexpectedly Placement of the text or graphics is wrong Device takes a long time to print Poor print quality and unexpected printouts Device prints half a page, then ejects the paper General print quality troubleshooting Meaningless characters print Output is faded or dull colored Ink is smearingInk is not filling the text or graphics completely Use a higher print quality setting Colors are printing as black and whiteWrong colors are printing Printout shows bleeding colors Solve paper-feed problems Colors do not line up properlyText or graphics are streaked Something on the page is missing or incorrect Media is not picked up from a tray Media is not coming out correctlyPages are skewing Multiple pages are being picked up Copies are blank Solve copy problemsNo copy came out Documents are missing or faded Size is reducedCopy quality is poor Copy defects are apparent Solve scan problems Error messages appear Scanner did nothing Scan takes too long Check the originals Part of the document did not scan or text is missingText cannot be edited Image quality is better when printed Scanned image quality is poorReload document and then restart job Original is a second-generation photo or picture Scan defects are apparent Graphics look different from the originalTake steps to improve the scan quality Blank pages Solve fax problems Fax test failed Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Device is having problems sending and receiving faxes Display always shows Phone Off Hook Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Fax tones are recorded on my answering machine Solution Phone cord that came with my device is not long enoughTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Sent faxes are blank or have vertical lines Received faxes are blank or have vertical lines Server name cannot be found or resolved Solve HP Digital Solutions problemsSolving HP Direct Digital Filing problems Disk is full Network folder has not been set up correctlyFilename prefix has not been set up correctly Sending large e-mail messages Incorrect date and time on e-mail messages Internal memory is full Solving HP Digital Fax problemsError conditions are interfering with HP Digital Fax Incorrect date and time on faxes Solve network problemsGeneral network troubleshooting Solve wireless problems Basic wireless troubleshootingProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned on Run the Wireless Network Test Advanced wireless troubleshootingRestart components of the wireless network Mac OS Check to see if you can access the embedded Web server EWS To access the EWSMake sure that the HP device is connected to your network Make sure the HP device is on the network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Solve photo memory card problems Add hardware addresses to a wireless access point WAPDevice cannot read the memory card Check the memory card Check the memory card slot Solve device management problemsDevice cannot read photos on the memory card Troubleshoot installation issues Embedded Web server cannot be opened Hardware installation suggestions Check the hardware connectionsCheck the computer system Check the device to ensure the following Software installation suggestions Verify installation preliminariesClear jams Check or perform the following Clear paper jams To clear a jam Chapter To clear a paper jam in the automatic document feeder Errors WindowsAvoid paper jams Printhead problem Printheads MissingIncompatible Printhead Fax Memory Full Cartridge Problem Replace Cartridges SoonPaper Mismatch Cartridge cradle cannot move Paper Jam Printer is out of paperIncompatible Cartridges Printer Offline Document failed to print General printer errorPrinter Paused Chapter Maintain and troubleshoot Order printing supplies online HP supplies and accessoriesAccessories Supplies Ink cartridges and printheads HP media Appendix a HP supplies and accessories Support and warranty Obtain electronic support Warranty HP product Duration of limited warranty Ink cartridge warranty information If you have a problem, follow these steps Obtain HP telephone supportBefore you call Support process HP support by phone Phone support period Telephone support numbers Dqpdun After the phone support period Additional warranty options Placing a call HP Quick Exchange Service Japan HP Korea customer support To remove ink cartridges before shipment Prepare the device for shipmentRemove the ink cartridges and printheads before shipment To remove printheads before shipment Line Display Remove the device control-panel faceplateTo remove the control-panel faceplate Color Display Remove the output tray Pack the deviceRemove the duplexer To pack the device Product features and capacities Device specificationsPhysical specifications Processor and memory specifications FeatureSystem requirements Device processor Network protocol specifications Embedded Web server specifications Print specificationsCopy specifications Fax specifications Electrical specifications Scan specificationsEnvironmental specifications Memory card specifications Supported devicesPage Appendix C Device specifications Regulatory information FCC statement Vcci Class B compliance statement for users in Japan Toxic and hazardous substance table Appendix D 273 Australia wired fax statement Regulatory information for wireless products Exposure to radio frequency radiation Appendix D Regulatory information Regulatory model number European Union regulatory notice Declaration of conformity Declaration of Conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Symbols/Numerics IndexPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika