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HP Pro 8500 - A909g, Pro 8500 - A909a manual Solve printing problems, Troubleshooting topics

Models: Pro 8500 - A909a Pro 8500 - A909b Pro 8500 Premier - A909n Pro 8500 - A909g

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•Make sure that the power light is on and not blinking. When the device is turned on for the first time, it takes approximately 20 minutes to initialize it after the printheads are installed.

•Make sure that the power cord and other cables are working, and are firmly connected to the device. Make sure the device is connected firmly to a functioning alternating current (AC) power outlet, and is turned on. For voltage requirements, see Electrical specifications.

•Make sure that the media is loaded correctly in the input tray and is not jammed in the device.

•Make sure that all packing tapes and materials are removed.

•Make sure that the device is set as the current or default printer. For Windows, set it as the default in the Printers folder. For the Mac OS X, set it as the default in the Printer Setup Utility (Mac OS X v.10.4). For Mac OS X (v.10.5), open System Preferences, select Print & Fax, and then select the device from the Default Printer drop-down list. See your computer's documentation for more information.

•Make sure that Pause Printing is not selected if you are using a computer running Windows.

•Make sure that you are not running too many programs when you are performing a task. Close programs that you are not using or restart the computer before attempting the task again.

Troubleshooting topics

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve network problems

•Solve wireless problems

•Solve photo (memory card) problems

•Troubleshoot installation issues

Solve printing problems

•The device shuts down unexpectedly

•Error message appears on control-panel display

•The device is not responding (nothing prints)

•Device takes a long time to print

•Placement of the text or graphics is wrong

•The device prints half a page, then ejects the paper

Solve printing problems

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HP Pro 8500 - A909g, Pro 8500 - A909a, Pro 8500 Premier - A909n manual Solve printing problems, Troubleshooting topics

Contents

Officejet PRO Page HP Officejet Pro 8500 A909 All-in-One Series Copyright information Safety informationHewlett-Packard Company notices Acknowledgements Contents Print HP Digital Solutions some models onlyScan Fax Work with memory devices Copy Configure and manage Use device management tools Maintain and troubleshoot Contents Solve printing problems HP supplies and accessories Device specifications Support and warrantyRegulatory information 275 Find other resources for the product Get startedResource Description Location Windows Resource Description Finding the device model number AccessibilityUnderstand the device parts Front view Back view Printing supplies area Control-panel buttons and lights Color display Control panelLabel Control-panel buttons and lights Two-line display Label Icon Color display Two-line display Eco-Tips Turn off the deviceConnection information Description Recommended Chapter Install the duplexer Install the accessoriesInstall Tray To install the duplexer To turn on accessories on Windows computers Turn on accessories in the print driverTo turn on accessories on Macintosh computers Mac OS X Use device control-panel menus Use the device Error messages Change device settingsCritical error messages Device control-panel message types Type numbers and text on the control-panel keypad Text and symbols To enter a space, pause, or symbol Type text using the visual keyboard some models onlyTo erase a letter, number, or symbol To enter text by using the visual keyboard Available Description symbols Available symbols for dialing fax numbers some models onlyAvailable when entering Use the HP software To open the HP Photosmart Software on a Windows computer Use the HP productivity software Load an original in the automatic document feeder ADF Load the originalsTo open the HP Document Manager To load an original in the document feeder tray Load an original on the scanner glass Select print mediaTo load an original on the scanner glass Recommended papers for printing and copying For the best results, observe the following guidelines Tips for selecting and using print media Understand specifications for supported media Envelopes X 13 inches 216 x 330 mmCards Photo media Index card 76.2 x 127 mm 3 x Inches Tray Type Weight Paper 60 to 105 g/m2 Understand supported media types and weightsOther media Capacity Set minimum margins Tray Type Weight Capacity Cards Up to 200 g/mLb index Media Left Right Top Bottom Margin To load Tray 1 main tray Load media Load media To load Tray Want to Configure traysFollow these steps Print on special and custom-sized media To configure the traysTo print on special or custom-sized media Windows To set a custom media size Click Manage Custom Sizes in the Paper Size pull-down menu Print borderlessTo print a borderless document Windows To print a borderless document Mac OS Open the Paper Type/Quality panel To change the settings Change print settingsPrint Change settings Mac OS Change default settings for all future jobs WindowsPrint on both sides duplexing Guidelines for printing on both sides of a Perform duplexing Print a WebTo print automatically on both sides of a page Windows To print automatically on both sides of a page Mac OS To print a Web Cancel a print jobLandscape Scan an original Scan Scan an original to a computer network connection Scan an original to a computer direct connectionScan an original to a memory device Press Start Scan Scan from a TWAIN-compliant or a WIA-compliant program Use Webscan via embedded Web serverScan from a TWAIN-compliant program Scan from a WIA-compliant program To change scan settings Change scan settingsEdit a scanned original Edit a scanned photo or graphic Cancel a scan job Chapter Scan What are HP Digital Solutions? HP Digital Solutions some models onlyHP Direct Digital Filing HP Digital Fax Requirements Username and password for the network if necessaryNetwork address for the folder Windows shared folder or an SMB Shared Folder Mac OS X only HP Direct Digital Filing Setting up the HP Digital Solutions To set up Scan to Network Folder on a Windows computer Set Up Scan to Network FolderClick Settings To set up Scan to Network Folder on a Macintosh computer Set up Scan to Network Folder from the embedded Web server Set Up Scan to E-mailSet up outgoing e-mail profile Use HP Scan to Network Folder Set up Scan to E-mail on a Macintosh computer Set up Scan to E-mail on a Windows computer Use Scan to E-mail Set up Scan to E-mail using the embedded Web serverEntry is added to the Outgoing E-mail Profile List Set up HP Digital Fax on a Windows computer Set Up HP Digital FaxSet up HP Digital Fax on a Macintosh computer Set up HP Digital Fax from the embedded Web server Using HP Digital Fax Chapter HP Digital Solutions some models only Insert a memory card Work with memory devices To insert a memory card Connect a digital camera Connect a digital camera Connect a storage device Print Dpof photos To print camera-selected photos using the Dpof standardView photos Print photos from the control panel View photos using your computerView photos color display models only Print selected photos Print passport photos color display models only Print an index sheet from the device control panel To save photos Save photos to your computerFor color display models a. Press Save For two-line display models Send a fax Fax Send a fax manually from a phone Send a basic faxTo send a basic fax from the device control panel To send a fax manually from a phone Send a fax using monitor dialingPress Start FAX Black or Start FAX Color Press Start FAX Black Send a fax from memoryPress Start FAX Black again To send a fax from memory Schedule a fax to send later To cancel a scheduled faxSend a fax to multiple recipients To schedule a fax from the device control panel Send a fax to multiple recipients using group speed dial Change the fax resolution and Lighter / Darker settingsSend a color original fax To send a color original fax from the device control panel To change the resolution from the device control panel Change the fax resolution Send a fax in Error Correction Mode Receive a fax To change the ECM setting from the device control panelReceive a fax manually On Error Only Set up backup fax receptionTo receive a fax manually Turn off Auto Answer Reprint received faxes from memory To set backup fax reception from the device control panelTo reprint faxes in memory from the control panel Select Tools, and then select Reprint Faxes in Memory Forward faxes to another number Poll to receive a faxTo forward faxes from the device control panel Set the paper size for received faxes Select Basic Fax Setup and then select Fax Paper SizeSet automatic reduction for incoming faxes Block junk fax numbers To set the junk fax mode Set the junk fax modeAdd numbers to the junk fax list To select a number from the caller ID list Remove numbers from the junk fax list Receive faxes to your computer Fax to PC and Fax to MacTo remove numbers from the list of junk fax numbers View a list of blocked fax numbers Select Settings, and then select Fax to PC Setup Wizard To set up the Fax to PC from the Solution Center WindowsFax to Pc and Fax to Mac requirements Activate Fax to PC and Fax to Mac Modify Fax to PC or Fax to Mac settings To set up Fax to MacTo modify settings from the device control panel Select the Fax to PC Settings tab Configure the fax header Change fax settings Select Basic Fax Setup, and then select Rings to Answer Set the answer mode Auto answerSet the number of rings before answering To set or change the fax header via the embedded Web server Change the answer ring pattern for distinctive ring Select Advance Fax Setup, and then select Distinctive Ring Set the dial type Set the fax error correction modeSet the redial options Set the fax speed Select Advanced Fax Setup, and then select Fax SpeedTo set the fax speed from the device control panel To set the fax speed via the embedded Web server Set the fax sound volume Set up speed-dial entriesSet up fax numbers as speed-dial entries or groups To set the fax sound volume via the device control panel Set up a speed-dial group Print and view a list of speed-dial entries To test fax setup via the device control panel Test fax setupFax over Internet Protocol FoIP Use reports To enable fax confirmation via the embedded Web server To enable fax confirmation via the device control panelPrint fax confirmation reports Select Print Report, and then Fax Confirmation Press Print Report, and then select Fax Error Report Print fax error reportsTo view the fax log from the HP Solution Center software Print and view the fax log Print the details of the last fax transaction Clear the fax logPrint a Caller ID History Report To cancel a fax Cancel a faxTo cancel a number you are dialing Chapter 106 Fax Make copies from the device control panel CopyTo make a copy from the device control panel To save the current settings as defaults for future jobs Change the copy settingsSet the number of copies Set the copy paper size Change copy speed or quality Set the copy paper type Resize an original to fit onto letter or A4 paper Press Reduce/Enlarge Copy a legal-size document onto letter paper Crop an original color display models only Adjust the lightness and darkness of your copyEnhance light areas of your copy To crop an image from the control panel Apply Margin Shift to a Copy Job Collate a copy jobPress Start Copy Color To collate copies from the control panel color display Two-sided copy jobs Cancel a copy jobTo apply margin shift from the control panel color display Copy option Description Manage the device Configure and manageWindows Mac OS Monitor the device Administer the device Use device management tools Use the Toolbox Windows Tabs ContentsOpen the Toolbox Toolbox tabs To open the Network Toolbox Network ToolboxUtilities Use the Embedded Web server Use the HP Solution Center Windows To open the embedded Web server Pages/buttons Contents Use the HP Printer Utility Mac OS Use the HP Device Manager Mac OSTo open the HP Device Manager on a Macintosh computer HP Printer Utility panels Information and Support panel Understand the self-test report Understand the network configuration Network Configuration Change basic network settings Configure network optionsModify wireless settings View and print network settings Turn the wireless radio on and off Change advanced network settingsSelect Advanced Setup, then select Link Speed Set link speed To view IP settings Set up faxing for the deviceTo change IP settings IP Address Subnet Mask Default Gateway Countries/regions with a parallel-type phone system Set up faxing parallel phone systems Choose the correct fax setup for your home or office Other equipment or services sharing your fax line Back view of the device Case a Separate fax line no voice calls received Case B Set up the device with DSL To set up the device with a separate fax line To set up the device with DSL Case D Fax with a distinctive ring service on the same line Case E Shared voice/fax line To set up the device with a distinctive ring service Case F Shared voice/fax line with voice mail To set up the device with a shared voice/fax line Turn off the Auto Answer setting Run a fax test To set up the device with voice mail To set up the device with a computer dial-up modem Set up the device with a computer dial-up modem Set up the device with a computer DSL/ADSL modem Case H Shared voice/fax line with computer modem To set up the device with a computer DSL/ADSL modemShared voice/fax with computer dial-up modem Example of a parallel splitter Chapter Shared voice/fax with computer DSL/ADSL modem Case I Shared voice/fax line with answering machine Set up faxing for the device 147 10 Example of a parallel splitter Answering machine Computer with modem Telephone wall jack To set up the device with a computer DSL/ADSL modem 12 Example of a parallel splitter Serial-type fax setup Direct connection Configure the device Windows To connect the device Connect the device before installing the software Share the device on a locally shared network Network connectionTo share the device Server connection Locally shared device Install the device software on client computers Install the device on a network To install the printer driver on Windows XP Install the device in a pure IPv6 network environmentSelect Network Printer or Network Printer Server Install the software for network or direct connection Configure the device Mac OSTo install the printer driver on Windows Vista To install the software for a direct connection To share the device among computers running Mac OS Share the device on a locally shared network Network name Ssid Understand 802.11 wireless network settings Security settings Communication modeData encryption Select Wireless Setup Wizard To set up wireless communication using the installer Mac OS Configure your firewall to work with HP devices To turn off wireless communicationOn the General tab, click View Wireless Devices Method On the Wireless Setup tab, press Start Wizard Change from an Ethernet connection to a wireless connectionChange the connection method Press Add a Device To add hardware addresses to a WAP Guidelines for ensuring wireless network securityOther guidelines To find out the address of the device a. Select Setup Set up the device for Bluetooth communicationA909 Series Connecting the device with Bluetooth on Windows Connect the device with BluetoothTo install and print using the Microsoft stack Connect the device with Bluetooth on Mac OS To install and print using the Widcomm/Broadcom stackTo install and print using Bluetooth for Mac OS Open the Printer Setup Utility Use a passkey to authenticate Bluetooth devices Set Bluetooth security for the device Reset Bluetooth settings via the embedded Web server Uninstall and reinstall the softwareTo uninstall from a Windows computer, method To set the device to be not visible from the control panel Uninstall and reinstall the software 173 Double-clickHewlett-Packard To uninstall from a Macintosh computer, method Replace the ink cartridges Maintain and troubleshoot To replace the ink cartridges Maintain the printheads To check printhead health To print the print quality diagnostic Chapter To calibrate the linefeed To align the printheads To clean the printhead contacts manually To clean the printheads Maintain the printheads 181 To replace the printheads Maintain the printheads 183 Store printing supplies Clean the deviceStore ink cartridges Store printheads Clean the exterior Clean the scanner glassTo clean the scanner glass To clean the rollers or separator pad Clean the automatic document feeder Clean the device 187 General troubleshooting tips and resources Troubleshooting topics Solve printing problems Device shuts down unexpectedly Error message appears on control-panel displayDevice is not responding nothing prints Device takes a long time to print Placement of the text or graphics is wrong Device prints half a page, then ejects the paper Poor print quality and unexpected printouts Meaningless characters print General print quality troubleshooting Ink is not filling the text or graphics completely Ink is smearingOutput is faded or dull colored Colors are printing as black and white Use a higher print quality settingWrong colors are printing Printout shows bleeding colors Colors do not line up properly Solve paper-feed problemsText or graphics are streaked Something on the page is missing or incorrect Media is not coming out correctly Media is not picked up from a trayPages are skewing Multiple pages are being picked up No copy came out Solve copy problemsCopies are blank Size is reduced Documents are missing or fadedCopy quality is poor Copy defects are apparent Error messages appear Solve scan problems Scan takes too long Scanner did nothing Text cannot be edited Part of the document did not scan or text is missingCheck the originals Scanned image quality is poor Image quality is better when printedReload document and then restart job Original is a second-generation photo or picture Graphics look different from the original Scan defects are apparentTake steps to improve the scan quality Blank pages Fax test failed Solve fax problems Fax Hardware Test failed Solution Phone Cord Connected to Correct Port on Fax test failed Chapter Dial Tone Detection test failed Solution Fax Line Condition test failed Solution Display always shows Phone Off Hook Device is having problems sending and receiving faxes Chapter Device is having problems sending a manual fax Solution Device cannot receive faxes, but can send faxes Solution Solve fax problems 215 Device cannot send faxes, but can receive faxes Solution Phone cord that came with my device is not long enough Fax tones are recorded on my answering machine SolutionTo extend your phone cord Computer cannot receive faxes Fax to PC or Fax to Mac Received faxes are blank or have vertical lines Sent faxes are blank or have vertical lines Solving HP Direct Digital Filing problems Solve HP Digital Solutions problemsServer name cannot be found or resolved Filename prefix has not been set up correctly Network folder has not been set up correctlyDisk is full Incorrect date and time on e-mail messages Sending large e-mail messages Error conditions are interfering with HP Digital Fax Solving HP Digital Fax problemsInternal memory is full General network troubleshooting Solve network problemsIncorrect date and time on faxes Basic wireless troubleshooting Solve wireless problemsProblems connecting to a wired network Windows Make sure the wireless 802.11 light is turned on Restart components of the wireless network Advanced wireless troubleshootingRun the Wireless Network Test Mac OS To access the EWS Check to see if you can access the embedded Web server EWSMake sure that the HP device is connected to your network Make sure the HP device is on the network Make sure the HP device is online and ready Your wireless router is using a hidden Ssid Add hardware addresses to a wireless access point WAP Solve photo memory card problemsDevice cannot read the memory card Check the memory card Device cannot read photos on the memory card Solve device management problemsCheck the memory card slot Embedded Web server cannot be opened Troubleshoot installation issues Check the hardware connections Hardware installation suggestionsCheck the computer system Check the device to ensure the following Verify installation preliminaries Software installation suggestionsClear jams Check or perform the following To clear a jam Clear paper jams Chapter Avoid paper jams Errors WindowsTo clear a paper jam in the automatic document feeder Printheads Missing Printhead problemIncompatible Printhead Fax Memory Full Replace Cartridges Soon Cartridge ProblemPaper Mismatch Cartridge cradle cannot move Printer is out of paper Paper JamIncompatible Cartridges Printer Offline Printer Paused General printer errorDocument failed to print Chapter Maintain and troubleshoot Accessories HP supplies and accessoriesOrder printing supplies online Ink cartridges and printheads Supplies HP media Appendix a HP supplies and accessories Obtain electronic support Support and warranty HP product Duration of limited warranty Warranty Ink cartridge warranty information Obtain HP telephone support If you have a problem, follow these stepsBefore you call Support process Phone support period HP support by phone Dqpdun Telephone support numbers Placing a call After the phone support period Additional warranty options HP Korea customer support HP Quick Exchange Service Japan Remove the ink cartridges and printheads before shipment Prepare the device for shipmentTo remove ink cartridges before shipment To remove printheads before shipment To remove the control-panel faceplate Remove the device control-panel faceplateLine Display Color Display Remove the duplexer Pack the deviceRemove the output tray To pack the device Physical specifications Device specificationsProduct features and capacities Feature Processor and memory specificationsSystem requirements Device processor Network protocol specifications Print specifications Embedded Web server specificationsCopy specifications Fax specifications Environmental specifications Scan specificationsElectrical specifications Supported devices Memory card specificationsPage Appendix C Device specifications Regulatory information Vcci Class B compliance statement for users in Japan FCC statement Toxic and hazardous substance table Appendix D 273 Regulatory information for wireless products Australia wired fax statement Exposure to radio frequency radiation Appendix D Regulatory information European Union regulatory notice Regulatory model number Declaration of Conformity Declaration of conformity Declaration of conformity 279 Environmental product stewardship program Environmental product stewardship program 281 Power consumption Chemical Substances Third-party licenses Third-party licenses OpenSSL Third-party licenses 285 ======================================================== SHA2 Unicode Third-party licenses 289 Appendix D Regulatory information Index Symbols/NumericsPage Page Page OCR Page Page Page Twain 300 Page Podręcznik użytkownika