Chapter 11

require a username or password, and all users can read and write to the folder. Also, the dialog box used to enable sharing is different from the standard, Windows sharing dialog box.

However, to ensure that data sent from the HP Officejet Pro is secure, the HP Direct Digital Filing Setup Wizard does not support SFS, and the computer displays the standard sharing dialog box instead of the SFS dialog box. For more information, see the documentation available for your operating system.

Solving HP Digital Fax problems

NOTE: Fax to Network Folder does not support Active Directory.

The computer where the network folder is located is turned off

If you are using Fax to Network Folder, make sure the computer selected to receive faxes is switched on at all times and connected to the network.

The network folder has not been set up correctly

If you are using Fax to Network Folder, verify the following:

•Make sure the folder is created on the server. For more information, see the documentation available for your operating system.

•Make sure the folder has been shared and that users can both read and write to the folder. If you are using a Macintosh computer, make sure you have enabled SMB sharing. For more information, see the documentation available for your operating system.

•Make sure the folder name uses only the letters or characters supported by the operating system. For more information, see the documentation available with the operating system.

•Make sure the folder name is entered in the correct format in the HP Digital Fax Setup Wizard or HP Setup Assistant. For more information, see the information in the wizard or the setup assistant.

•Make sure the valid username and password have been entered. For more information, see the information in the wizard or the setup assistant.

Error conditions are interfering with HP Digital Fax

If the HP Officejet Pro device has been configured to print incoming faxes but is out of paper, load paper in the input tray or resolve the error condition. After the incoming faxes are printed, they are saved to the network folder or forwarded to the designated e-mail address once printed.

The internal memory is full

If the internal memory in the HP Officejet Pro device is full, you cannot send or receive faxes. If the memory is full because too many unsaved faxes have been stored, follow the instructions on the HP device’s control panel.

CAUTION: Clearing the fax log and the internal memory deletes any unsaved faxes stored in the HP device’s memory.

222 Maintain and troubleshoot