11 Maintain and troubleshoot

This section contains the following topics:

•Replace the ink cartridges

•Maintain the printheads

•Store printing supplies

•Clean the device

•General troubleshooting tips and resources

•Solve printing problems

•Poor print quality and unexpected printouts

•Solve paper-feed problems

•Solve copy problems

•Solve scan problems

•Solve fax problems

•Solve HP Digital Solutions problems

•Solve network problems

•Solve wireless problems

•Solve photo (memory card) problems

•Solve device management problems

•Troubleshoot installation issues

•Clear jams

•Errors (Windows)

Replace the ink cartridges

You can check the estimated ink levels from the Toolbox (Windows), the HP Solution Center, the HP Printer Utility (Mac OS X), or the embedded Web server. For information about using these tools, see Use device management tools. You can also print the self-test diagnostic page to view this information (see Understand the self-test report).

NOTE: To find out which ink cartridges work with your device, see Supplies.

Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace cartridges until prompted to do so.

After removing a cartridge from its package, install it right away. Do not remove a cartridge from the device for long periods of time.

For information on recycling used ink supplies, see HP inkjet supplies recycling program.

Maintain and troubleshoot

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