Chapter 11

Use the following to correct the error:

•Clear jams

•Hardware installation suggestions

Paper Jam

There is a paper jam (or misfeed). Clear the jam and press Resume on the printer. Use the following to correct the error:

Clear jams

Paper Jam

There is a paper jam (or misfeed) in the scan path. Clear the jam or re-insert the document and restart the task.

Use the following to correct the error:

Clear jams

The printer is out of paper.

Load more paper and press Resume on the front of the printer.

Use the following to correct the error:

Load media

Incompatible Cartridge(s)

The cartridge is not intended for use in this printer.

Use the following to correct the error:

•Replace the ink cartridges

•Supplies

•HP inkjet supplies recycling program

Printer Offline

Your printer is currently offline.

Use the following to correct the error:

To check if the printer is paused or offline

1.Depending upon your operating system, do one of the following:

•Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.

•Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.

2.Double-click the icon for your product to open the print queue.

3.On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline.

4.If you made any changes, try to print again.

240 Maintain and troubleshoot