Problem

Possible cause

Solution

 

I have to

The lithium ion

A lithium ion battery discharges

recharge the

battery has

on its own when not in use and

lithium ion

drained on its

when not installed in the camera.

battery

own because it

So, if you have not used it in two

frequently

has not been

months or more, it may benefit

(continued).

used lately.

from being charged (see

 

 

 

Appendix A: Managing Batteries

 

 

on page 163).

 

 

 

 

The lithium

Battery is

Battery charging will not start if

ion battery

already

the battery was recently charged.

will not

charged.

Try charging it again after it has

charge.

 

drained awhile.

 

 

 

 

 

 

The wrong AC

Use only the HP AC power

 

 

power adapter

adapter approved for use with

 

 

is being used.

this camera (see Appendix B:

 

 

 

Purchasing Camera Accessories

 

 

on page 173).

 

 

 

 

 

 

Battery voltage

The camera will not attempt to

 

 

is too low for

charge a battery that may be

 

 

charging to

damaged or over-discharged.

 

 

start.

Remove the battery from the

 

 

 

camera and charge it in the HP

 

 

Quick Recharger for R-series

 

 

 

cameras or the spare battery

 

 

 

charging bay of the dock (both

 

 

purchased separately), then try it

 

 

in the camera again. If this does

 

 

not work, it is likely that the

 

 

 

battery is bad. Purchase a new

 

 

lithium ion battery and try again.

 

 

(See Appendix B: Purchasing

 

 

 

Camera Accessories on

 

 

 

page 173)

 

 

 

 

 

Chapter 7: Troubleshooting and Support

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