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HP Photosmart R707 Chapter 7:, Troubleshooting and, Support

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Chapter 7:

Troubleshooting and

Support

This chapter contains information on the following topics:

!Resetting the camera (page 124)

!Using the camera without installing the HP Image Zone software (page 125)

!Possible problems, causes, and solutions (page 131)

!Error messages on the camera (page 142)

!Error messages on the computer (page 151)

!Self-diagnostic tests on the camera (page 154)

!How to get assistance from HP (page 154)

Chapter 7: Troubleshooting and Support

123

Contents

Page Page Copyright and Trademark Information Page Table of Contents Chapter 1: Chapter 2: Taking Pictures and Recording Video Clips Page Chapter 3: Reviewing Images and Video Clips Chapter 4: Using HP Instant Share Chapter 5: Transferring and Printing Images Chapter 6: Using the Setup Menu Appendix A: Appendix B: Purchasing Camera Accessories Appendix C: Specifications Page Chapter 1: Getting Started Setup Installing the camera dock insert (Optional) Attaching the Wrist Strap Installing a Memory Card (Optional) Installing the Battery Attaching the Ferrite to the AC Adapter Cord Charging the Battery Turning on Power Choosing the Language Setting the Date and Time Installing the Software Windows Macintosh User Manual on the CD Camera Parts Back of the Camera Zoom lever Zoom Out Controller Menu/OK button Print button HP Instant Share button Normal Flash button solid red AF solid green Shutter Top of the Camera Front, Side, and Bottom of the Camera Camera States Camera Menus To display the HP Instant Share Menu , press the HP Instant Using the HP Instant Share Menu Menu , see Chapter 6: Using the Help Menu Camera Status Screen Chapter 2: Taking Pictures and Recording Video Clips Taking Still Pictures Recording Audio with Still Pictures Orientation Sensor Recording Video Clips Using Live View Focusing the Camera Using Auto Focus Using Focus Lock Using the Focus Range Settings Understanding the Focus Search Priority Hints on Using Manual Focus Using Zoom Optical Zoom Digital Zoom Zoom In 4.2MP Zoom Out Setting the Flash Using the Self-TimerSettings For Still Pictures: For Video Clips: Using the Burst Setting Using the Shooting Modes Action Landscape Portrait Beach & Snow the Playback Menu (see Preview Panorama on Document Using My Noise Reduction for Long Exposures Using Panorama Mode Taking a Panoramic Sequence of Pictures Page Using My Mode Selecting and Saving Preferred Settings in My Mode Using the My Mode Saved Settings Sub-Menu Start in My Mode My Mode Saved Settings Using the Capture Menu Help for the Menu Options EV Compensation Image Quality 1MP Custom Image Quality Resolution Compression Resolution Settings 3MP Compression Settings White Balance Shade Fluorescent Manual Manual White Balance ISO Speed AE Metering Spot Center- Weighted Center-Weighted Adaptive Lighting 2In the Adaptive Lighting sub Low Color Saturation Sharpness Contrast AE Bracketing +/-0.3 +/-0.7 +0.7 +/-1.0 Date & Time Imprint Page Page Chapter 3: Reviewing Images and Video Clips Using Playback # Icon Battery Gauge on page 168) Chapter 4: Using HP Instant Share on page 97) copies (see Selecting Images for Printing on Total Images Summary Screen Selecting Images for Printing Viewing Thumbnails Magnifying Images Using the Playback Menu Page Icon EXIT - Exits the Playback Menu Image Quality on page 58.) 14 of Panorama Mode on page 49.) Delete Entire Panorama All Images (in Memory/on Format (Memory/Card) Undelete Remove Red Eyes Image Advice Image Info #Description Beach/Snow Sunset Aperture Priority 5ISO Speed setting Record Audio Rotate Preview Panorama Page Chapter 4: Using HP Instant Share Setting Up the HP Instant Share Menu on the Camera Save/Print Setting Up Destinations on a Windows Computer Setting Up Destinations on a Macintosh Computer Setting Up Destinations on a Windows Computer Setting Up Destinations on a Macintosh Computer Add Update Camera Using the HP Instant Share Menu Selecting All Images for HP Instant Share Destinations Page Selecting Individual Images for HP Instant Share Destinations How HP Instant Share E-mailsImages HP Instant Shar Chapter 5: Transferring and Printing Images Transferring Images to a Computer Welcome Start Transfer Using Panorama Mode Printing Panoramas Printing Panoramas from Panorama Maker HP Image Zone Printing Images Directly from the Camera Printing Panoramas Print Setup Chapter 6: Using the Setup Menu Display Brightness Camera Sounds Focus Assist Light Live View at Power On Date & Time USB Configuration TV Configuration Language Move Images to Card Reset Settings Chapter 7: Troubleshooting and Support Resetting the Camera Using Your Camera without Installing the HP Image Zone Software Transferring Images to a Computer without HP Image Zone Software Using a Memory Card Reader Transferring Images to a Windows Computer My Computer Explore My Computer Removable Disk Transferring Images to a Macintosh Computer Download Some Download All Movies Import Configuring the Camera as a Disk Drive HPxnnn xnnn Problems and Solutions The battery gauge goes frequently I have to See Extending Battery Life on frequently (continued) The lithium ion battery will not charge Appendix B: respond a button A long delay Focus Lock occurs between and the a picture the Shutter button Focus Range Settings on My image is blurry Setting the Flash on page 43) Normal, or Infinity Focusing the too bright the Flash ! Use AE Bracketing (see too dark ! Use Adaptive Lighting (see Adaptive Lighting Metering The wrong date and/or time is shown The Power shake it even hot) to the touch Error Messages on the Camera UNSUPPORTED CARD CARD IS UNFORMATTED Press OK to CARD LOCKED MEMORY FULL CARD FULL UNREADABLE Format (Memory PROCESSING CHARGING FLASH FOCUS TOO FAR and blinking UNABLE TO ! Use Focus Lock (see FOCUS LOW LIGHT (camera shake F-numberand Aperture red in Live View Cannot display image Unable to printer Unsupported Photo tray is engaged Printer has a paper jam has stalled Printer is out of paper printing is not Error Messages on the Computer Digital Configuration setting to (continued) Camera setting Disk Drive in the Setup Could Not Send To Service Communication Problem Camera Self-diagnosticTests Getting Assistance HP Accessibility Website HP Photosmart Website Support Process www.hp.com/ support www.hp.com/support Phone Support in the United States Phone Support in Europe, the Middle East, and Africa Luxembourg Middle East Morocco Netherlands Nigeria Other Phone Support Worldwide Korea, Republic of +82 Malaysia Mexico New Zealand Panama Page Appendix A: Managing Batteries Top Points About Batteries Extending Battery Life Safety Precautions for Using Lithium Ion Batteries Performance per Battery Type Number of Shots per Battery Type Battery Gauge Recharging the Lithium Ion Battery Where battery is charged charge time completed Safety Precautions for Recharging Lithium Ion Batteries Sleep Time-outfor Power Conservation Appendix B: Purchasing Camera Accessories !HP Photosmart R-seriesdock— C8887A HP Photosmart Quick Recharge Kit for HP Photosmart HP Photosmart 3.3V AC power adapter for HP Photosmart !HP Photosmart SD memory cards !HP Photosmart premium case for HP Photosmart R-seriescameras— L1811A www.casesonline.com Page Appendix C: Specifications Shutter speed Tripod mount Built-inflash Flash working distance Memory Capacity Still options Feature Description Audio capture ! Still pictures—maximumof 60 seconds can be recorded clips Shooting Auto (default), Action, Landscape, Portrait Sharpness Contrast Imprint settings magnification format Power External body dimensions Weight Temperature Memory Capacity Page Index Page Page Page Page R range