Appendix B:

Customer Support

Before You Call HP

If your own troubleshooting efforts fail, contact Customer Support. Make sure you are at your system and have your drive installed when you call. Phone numbers begin on page B-5. Before you contact them, have the information below ready. For help finding this information, see page B-2. If you receive an error message, write it down before you call.

InformationFor your computer

 

 

CD-Writer Plus drive model

 

 

 

Drive firmware version

 

 

 

Drive serial number

 

 

 

Computer brand and model

 

 

 

Operating system and version

Windows 95, Windows 98, or Windows NT

 

4.0 Version:

 

(for NT) Service Pack Number:

 

 

Amount of RAM installed

 

 

 

Other CD-ROM drives? yes/no

 

(If yes, list them)

 

 

 

Sound card? yes/no

Type:

 

 

Parallel port type

EPP, ECP, other

and system resources in use

IRQ _______

 

I/O port _______

 

 

Support

Customer B: Appendix

B-1