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Before You Call HP

 

 

 

 

 

 

Information

For your computer

 

Printer connected to the CD-

Writer Plus drive? What kind?

CD-Writer Plus in warranty? See page xi

Where to Find This Information

CD-Writer Plus drive model

The CD-Writer Plus drive model number appears on the front of the CD- Writer Plus drive, as well as on the box. Example: 7500 Series

Drive firmware version

In Windows 95 and Windows 98, the drive firmware version and model number (above) appear in the CD-ROM settings. Right-click on the My Computer icon, select Properties, select the Device Manager tab, double-click on CDROM. Double-click on the CD-Writer Plus drive, and then click on the Settings tab. Example: Firmware revision 1.00

In Windows NT, the drive firmware version and model number (above) appear in the CD-ROM settings. Open the Control Panel. Then do one of the following:

■Click on SCSI. Scroll down the list, double-click on ATAPI. Double- click on the CD-Writer Plus drive, and then click on the Settings tab. Example: Firmware revision 1.00

■Click on SCSI. Scroll down the list, double-click on “Shuttle parallel- to-ATAPI CD.” Double-click on the CD-Writer Plus drive, and then click on the Settings tab. Example: Firmware revision 1.00

Drive serial number

The CD-Writer Plus drive serial number appears on a sticker on the back of the CD-Writer Plus drive.

Computer brand and model

The computer brand appears on the front of your computer and in the documentation that came with your computer. Example: HP Pavilion 8190.