HP SureStore CD-Writer Plus 7570e manual Copying directly from one CD to another doesn’t work

Common Symptoms and Solutions 3-3

■Known Compatibility Problems (see page 3-7)

■Finding the CD-Writer Plus driver files. (see page 3-8)

Copying directly from one CD to another doesn’t work.

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■Some CD-ROMs will not allow direct copying to the CD-Writer Plus drive or are not capable of digital audio extraction.

■You must have either a SCSI 2 CD-ROM drive (see the drive’s guide for information) or a supported ATAPI CD-ROM drive as your source.

■Some CDs have a copy prevention feature or other features that do not allow a CD-to-CD copy.

Audio sounds poor

■If your printer is attached to the CD-Writer Plus drive, printing documents while playing audio CDs will yield unpredictable results and is not a supported CD-Writer Plus drive function. This is because the printer and CD-Writer Plus drive are sharing the same data cable.

■Make sure the audio connectors are completely plugged in to the back of the CD-Writer Plus drive and the LINE IN connector of the sound card on the back of the computer. (Your sound board may be labeled differently.)

■Verify that you do not have a sound-muting feature turned on, by way of the monitor or software.

■Check the sound coming from the CD-Writer Plus drive by plugging earphones or speakers to the audio connector on the front of the CD- Writer Plus drive. If the sound quality is good, the problem is probably with the sound board, speakers, or audio cable. Refer to the documentation that came with your sound board and speakers for help. If you are not already doing so, try using the audio cable that came with the CD-Writer Plus drive.

■Try listening to the wave files on your hard drive to see if they sounded poor before copying them to CD. (You can use the Media Player program found under Multimedia in Windows’ Accessories.)

Chapter 3: Problem Solving