HP SureStore CD-Writer Plus 7550e, SureStore CD-Writer Plus 7570e Common Symptoms and Solutions

3-2 Common Symptoms and Solutions

■If your computer has a power-management feature, disable it (see the manual that came with your computer).

■If your system is running printer status monitor software, disable it (page 3-7).

■Make sure that you are not attaching a parallel port switch box anywhere in the CD-Writer Plus drive’s cabling configuration.

Common Symptoms and Solutions

■Not sure which drive letter was assigned to the CD-Writer Plus drive? (See “Identifying CD-Writer Plus’s Drive Letter” on page 2-4.)

■Error message when I double-click on the CD-Writer Plus drive’s icon (see page 1-10)

■In Windows Explorer, unable to see the CD label or all the sessions/ files on the CD (see page 1-11)

■Printer no longer works after connecting the CD-Writer Plus drive (see page 1-11)

■Problems printing a file (see page 1-11)

■System does not recognize the CD-Writer Plus drive (see page 1-11)

■Copying directly from one CD to another doesn’t work. (see page 3-3)

■Audio sounds poor (see page 3-3)

■Video is choppy (see page 3-4)

■Buffer underrun error messages (see page 3-4)

■Unable to read a second session reading from a CD-ROM drive (see page 3-5)

■Applications cannot find your CD in the CD-Writer Plus drive (see page 3-6)

■Lost power to your computer or had to press CTRL-ALT-DEL while writing to the CD! (see page 3-6)

■Hard Drive Compression Software (see page 3-7)

■Achieving optimal performance (see page 3-7)

■Printer Status Monitor Software (see page 3-7)