Common Symptoms and Solutions

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Hard Drive Compression Software

We do not recommend using hard drive compression software. If you use hard drive compression software, it estimates free hard drive space based upon a compression ratio (often user selectable). Programs may check your hard drive for space needed and may think you have the necessary free space. However, depending on the type of files you are copying, you may in fact not have enough hard drive space.

Achieving optimal performance

Run SCANDISK.EXE and DEFRAG.EXE on your hard drive before using your CD-Writer Plus drive for the first time (see your Windows manual for more information). Then run them periodically after that. These programs improve access times to the hard drive, which will help improve system performance while writing to and reading from the CD- Writer Plus drive.

Printer Status Monitor Software

NOTE: This is only an issue if your printer is connected to the back of the CD- Writer Plus drive.

If your printer came with a program that notifies you about the status of the printer (such as when it is out of paper), this printer status monitor software might cause problems. The printer status monitor software checks the status of your printer every few seconds. If this happens while you are writing data to your recordable CD, it will cause data corruption. Turn off the printer status monitor software to prevent this problem. Check the information that came with your printer to find out how to do this.

Known Compatibility Problems

Check the Readme file that came with the CD-Writer Plus drive for additional information. Click on Start, then point to Programs, HP CD-Writer Plus, Tools and Information, User Reference then click

README.TXT.

Check the HP web site listed on page B-4 for the most recent information.

Printers in General

If your printer came with a program that notifies you about the status of the printer (such as when it is out of paper), this printer status monitor software might cause problems. The printer status monitor software checks the status of your printer every few seconds. If this happens while you are writing data to your recordable CD with the

Solving Problem 3: Chapter